Troubleshooting
- DSE: Data Source error (Generic error with data source try opening Glance's settings)
- E500: A very general HTTP status code that means something has gone wrong on your site's server but the server could not be more specific on what the exact problem is.
- E503: A HTTP status code that means the server is simply not available right now. Or you haven't configured your data source right.
- E504: Gateway Timeout
- E404: Could not locate your data source
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- Try to follow the steps listed in this help article. It should help you get your watch to update correctly.
- One thing to make sure is that you have Background App Refresh turned on for the Fitbit app and the spike app/ Dexcom app. The iPhone will put to sleep those app when they are not open causing it to not receive blood sugars. Disable this in settings > general > Background app refresh then scroll through the list of apps and disable it for Dexcom or Spike (depending on your data source) and Fitbit apps
I developed Glance to help people with diabetes! 25% of all donations will go directly to the Faustman lab. The remaining 50% will be dedicated to future research and development of Glance.
