Libraries

• Amazon Stream Connect
• Amazon Connect API
• AWS Env variables
• GetCurrentMetricData Boto3

Setup

LOG_LEVEL Changes the log level. Example values, ERROR INFO WARNING DEBUG

CONNECT_INSTANCE Used for Amazon's CCP initialization to load up the softphone client. It is also used for connecting to AWS Api's on the backend for retrieving current helpdesk metrics

If the ARN is arn:aws:connect:region:80425687320769973081:instance/97gytsbv-fe8b-g02zq-hf7f-f7fdk80yheafo Then this value would be 97gytsbv-fe8b-g02zq-hf7f-f7fdk80yheafo.

TIME_ZONE Localizes the time zone for when calls come in, as well as getting accurate metrics such as the number of calls

List of country codes

Example:

America/Los_Angeles

AWS_DEFAULT_REGION Required for connecting to AWS Api's DB_STRING Used for connecting to the database. Uses Quart ORM. Example:

sqlite+aiosqlite:////data/owlchirp.sqlite3

APP_PORT Change the port the application uses for the server. Default 4180

Compile

Manually compiling the front end In app/client:

npm run prod

This will create a folder call dist/ Copy this to app/server/static. You can also run compile.sh

Then run

python app/server

Development

Run these two commands:

npm run watch
python app/server