Update all positions

_config.yml

@@ -98,74 +98,95 @@ content:
         sub_title: Data Engineer
         caption: January 2021 - January 2023
         quote: >
-          4.0 invests in new, community-centered models of education, and provides coaching, curriculum, community and cash to those with the imagination to create a more equitable education ecosystem.
+          Technical product manager for 4.0's web-based portal for 200 underway fellows and over 1,600 alumni.
         description: |
-            Joins 4.0 Schools in its Fund III chapter of growth where it levels up from startup and scale modes to operational maturity. The Data Engineer role:
-            * Built 4.0's capacity to leverage data systems to make their work more accurate, equitable, and simple.
-            * Implemented a first ever fellowship and alumni portal, streamlining how the 4.0 community interacts with one another
-            * Ensured all fellowship-candidates, fellows, alumni, and staff easily use the portal
+            Introduced customer journey mapping to drive IT product development.
+            Determined development project objectives and priorities for 4.0 Portal; anticipated potential threats and opportunities emerging from consultation with program managers.
+            Translated functional requirements of program managers into user stories as well as reviewed and approved the development projects for technical feasibility and adherence to 4.0 Portal roadmap and vision.
+            Managed an outsourced development team using Kanban agile methodology.
+            Lead technical direction of 4.0 Portal, engaging executive leadership in evaluation of user-centered requirements and limiting platform specifications that met and hindered business requirements.
+            Advised executive leadership on the merits of proposed IT systems development projects.
+            Developed organization staff data literacy and served as the organization's authoritative resource on technical software and hardware challenges.
+            Developed cooperative relationships across program management to deliver service to fellows on 4.0 Portal and in a platform-less solution.
+            Maintained administrative and technical functionality of platforms utilized by 4.0 Portal by participating in vendor provided webinars and change logs.
+            Represented the organization on fellowship application and selection working groups.
+            Build business processes in Invisr Polystack using HTML, CSS, and Javascript and maintain backend Salesforce CRM. Implemented JSON Web Token integrations between 6Connex, 360Learning, Invisr Polystack, and Salesforce to provide a seamless SSO experience for fellows. Leveraged Qualtrics and Postgres SQL to collect data and extract, transform, and load it to Grow.com. Customer journey mapping conducted on Google Sheets. Collaborated cross functionally on Slack, using Microsoft Word, Google Docs, Google Slides, and Zoom. Administered Google Workspace, Slack, and Zoom.
       - layout: left
         title: City of New Orleans
         link: nola.gov
         sub_title: Web Manager
         caption: January 2016 - January 2021
         quote: >
-          The Office of Information Technology and Innovation facilitates effective, cost efficient use of technology by spearheading the assessment and deployment of technology based business management solutions, and service delivery strategies.
+          Team manager for NOLA.gov, a collection of internal and public facing web properties facilitating the service of upwards of 80 agencies.
         description: |
-            A second tour of duty on the mission to enable municipal government to develop digital products and services. Current objectives non-exclusively include:
-            * Maintain a modern web environment and suite of digital marketing services
-            * Make it simple for citizens to find information
-            * Deliver value added service via digital marketing services platform with training & design thinking
-            * Increase the success rate of innovation by knowing our audiences, customers, and residents
+            Led vision and roadmap for a suite of digital communications platform including websites, webpages, web based forms, and email marketing.
+            Introduced SMS based subscriptions and interactive SMS as additional tools for agencies.
+            Led cross agency team to bring City Council central office to in-house web presence, email marketing, and SMS based subscriptions from fully outsourced public relations firm.
+            Led cross functional team to deliver full on-going emergency management communications website ready.nola.gov, email marketing, and SMS based subscriptions in Spanish and Vietnamese language.
+            Developed cooperative relationships with agencies to mitigate skills deficits and facilitated trainings to enable utilization of technologies new to the agency.
+            Engaged IT department leadership to transition CMS from Visual Studio to MVC, drastically improving development capacity and business continuity.
+            Moved CMS development to agile methodology and managed implementation of GitLab version control system.
+            Conducted user research and developed personas to drive www.nola.gov information architecture overhaul towards a services inventory centered model.
+            Served on IT change management committee reviewing projects for technical feasibility and provided recommendations prior to project commencement.
+            Served as recognized authority on all web based software issues.
+            Maintained ASP.NET based CMS on WIndows 2012R2, 2016, and 2019 Servers. Built websites using HTML, CSS, and Javascript. Managed development of CMS using C# on GitLab CI/CD.
+            Web properties included: www.nola.gov, employee.nola.gov, ready.nola.gov, council.nola.gov, data.nola.gov, roadwork.nola.gov, nordc.org, onestopapp.nola.gov, czo.nola.gov, masterplan.nola.gov, gis.nola.gov, property.nola.gov, noticeme.nola.gov, filmneworleans.org, nopdnews.com, epic.nola.gov, joinnopd.com, hirenopd.com
       - layout: left
         title: PosiGen Solar Engergy and Energy Efficiency
         link: posigen.com
         sub_title: Manager of Innovation & Technology
         caption: August 2014 - January 2016
         quote: >
-          Dedicated to increasing energy independence and ensuring the financial security of the communities we serve, PosiGen pairs energy efficiency retrofits and solar power systems to reduce household energy consumption.
+          IT project delivery consultant focused on sales enablement and mitigating install and service costs.
         description: |
-          PosiGen's mission of making a positive financial impact on the lives of homeowners resonated with me. I was recruited to the solar startup for his proven track record of marshaling tech-reluctant managers and staff in enterprise system implementations and integrations. I managed PosiGen's technology supporting the sales process including but not limited to:
-          * GIS analysis of markets including producing maps and data for business development
-          * housing burden and weather mitigation cost research supporting governmental relations
-          * marketing automation and lead generation
-          * telemarketing and lead qualifying
-          * sales presentation and customer savings modeling
-          * sales automation and electronic contracting
-          * consumer information compliance and customer identity security
-          
-          I directly drove down the cost to acquire customers while increasing customer data quality for the enablement of lower maintenance costs over time.
+          Led design, roadmap, and technical direction of Salesforce platform to support business functions starting with market research, marketing, prospecting, sales, contracting, customer service, and customer retention.
+          Performed needs analyses to define opportunities for improved solutions based on staff needs including contract version control, CRM to telephony integration, solar production assessment to sales presentation integration, and IT helpdesk service.
+          Translated functional requirements into user stories and technical specifications, packaged them into platform releases, consulted with CIO and CEO to set release schedules anticipating any potential opportunities and threats, and managed an off-shore development team to develop the platform releases using SCRUM methodology.
+          Provided leadership to IT service management staff including garnering executive support of IT best practices, determining size and roles necessary for project delivery, performance management of vendor provided service, and modeling human-centered design techniques to ensure the right products and services were developed.
+          Reduced cost to acquire customers by 60% and lowered customer disconnects by 40%.
+          Created consulting assets using Microsoft Visio, Microsoft PowerPoint, Microsoft Word, and Microsoft Excel. Collaborated on Microsoft Outlook. Defined technical specifications using Microsoft Visio, Microsoft PowerPoint, Microsoft Excel, wireframes, HTML, CSS, and Javascript.
       - layout: left
         title: City of New Orleans
         link: nola.gov
         sub_title: User Adoption Specialist
         caption: July 2011 - August 2014
         quote: >
-          The Office of Information Technology and Innovation facilitates effective, cost efficient use of technology by spearheading the assessment and deployment of technology based business management solutions, and service delivery strategies.
+          IT project delivery consultant focused on enterprise systems for enhanced customer service and revenue growth in economic development.
         description: |
-            Mayor Mitch Landrieu emphasized leveraging data for decision making. A critical lack of data existed from the missed ownership opportunities resulting from previous administrations' preference toward outsourcing IT. I was recruited for my strong bridge building capacity, which was much needed to establish legitimacy to the department whose history was plagued by corruption. Although simplicity intuitively promotes use and ownership, I focused on coherence and understanding. With intricate complexities involved in the service, compliance, governing, policy, and protection processes of the City of New Orleans I set out not to simplify processes for staff but to create coherence among systems and endorse greater understanding between people and the systems they use.
-            I focused on enterprise systems that would be leveraged to improve customer service and increase revenue through economic development, including but not limited to permitting and licensing, land use and code enforcement, IT service delivery, and interdepartmental collaboration platforms.
-            Projects Included:
-            * BlightSTATUS.nola.gov blighted property search resource
-            * OneStop Online Licensing and Permitting
-            * NoticeMe.nola.gov proposed land-use change notification tool
-            * Rapid, Crowdsourced, Property Condition Data Techarrette
+            Engaged with land use, permitting, capital improvement, finance, administration, public safety, and customer service agencies performing needs analyses to define opportunities for new strategies based on resident and business needs, translate functional requirements into technical specifications, and serve as the authority for software adoption challenges.
+            Supported selection, implementation, staff adoption, and public access software development for OneStop initiative combining 17 licensing and permitting departments into a unified customer experience.
+            Increased annual sales tax revenues 31% from 2010 to 2014 or 7% year over year.
+            Led the selection, implementation, staff adoption, and service request portal deployment of IT service workorder system enabling adherence to increasing ITIL standards and capacity.
+            Developed service blueprint for IT service workorder system and reviewed configuration specification in adherence to the goals communicated within.
+            Ensured implementation of IT change management served the business needs of agencies.
+            Led IT service teams to develop and deploy their self-service offerings strategies.
+            Led design and roadmap for intranet strategy and development.
+            Facilitated design charette to develop the specifications and user stories for Rapid, Crowdsourced, Property Condition Data Collection Platform.
+            Facilitated adoption of SCRUM methodology into project management office.
+            Maintained the department's knowledge in the field of customer loyalty measurement and applied to partner agency customer service challenges.
+            Created consulting assets using Microsoft Visio, Microsoft PowerPoint, Microsoft Word, and Microsoft Excel. Collaborated on Microsoft Outlook. Defined technical specifications using wireframes, HTML, CSS, and Javascript.
       - layout: left
         title: Louisiana Public Health Institute
         link: lphi.org
         sub_title: Senior Program Analyst
         caption: August 2005 - July 2011
         quote: >
-          LPHI creates and fosters collaborative endeavors in the areas of health information, public policy, applied research, and community capacity enhancement.
+          IT program manager focused on workspace technology and business process reengineering for internal and external partners.
         description: |
-            I joined LPHI Wednesday August 24th 2005, days before Hurricane Katrina made landfall. The next couple months involved standing up a temporary office infrastructure 100 miles west in Baton Rouge, kludging and salvaging weathered and neglected equipment for reestablishing a headquarters in New Orleans, and extending infrastructure support to partner organizations including the Partnership for Access to Healthcare.
-            As operations recovered, I took on new technology projects. I was instrumental in developing an automated information extraction system for paper survey forms used to rapidly conduct surveys across 18 of the most severely hurricane-affected parishes in Louisiana. I began to facilitate the end to end implementation of technology from facilitating system selection to installing infrastructure to configuring the EMR to supporting physician adoption of the system through a “train the trainer” model.
-            Greater resources were made available as LPHI's track record was proven. I tackled business process re-engineering to enable the business intelligence and reporting requirements of federal grants. A team was hired to handle standing up new clinics. I coached and led this team of implementers who handled everything from EMR selection to achieving meaningful use to connecting to the health information exchange.
-            Projects Included:
-            * Health and Population Estimate
-            * Partnership for Access to Healthcare Information Systems
-            * Primary Care Access and Stabilization Grant
-            * Louisiana Health Care Information Technology Resource Center
+            Creates, executes and manages program strategy plans across IT functional‐groups, and revises as appropriate to meet changing needs and requirements with guidance from the IT Director.
+            Identifies resources needed and manages procurement.
+            Manages mission and direction of assigned project and scope.
+            Facilitates team and client meetings effectively.
+            Effectively communicates relevant program information to the IT Director.
+            Understands how to communicate sensitive information tactfully.
+            Possesses comprehensive understanding in the areas of application development, GIS, Web and spatial data analysis, database and system design, and core IT Infrastructure.
+            Communicates effectively with clients to identify needs and evaluate alternative business solutions.
+            Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
+            Complies with and helps to enforce standard policies and procedures under guidance of the IT Director.
+            Served as recognized authority on optical character recognition of surveys for 2006 Louisiana Health and Population Estimate and developed and maintained metadata schema to serve data consumers.
+            Facilitated the end to end implementation of technology from facilitating system selection to architecting and installing infrastructure to configuring the electronic medical record to supporting physician adoption of the system through a train the trainer model for Partnership for Access to Healthcare.
+            Reengineered business processes to enable the business intelligence and reporting requirements of the Primary Care Access and Stabilization Grant.
+            Led a team of implementers for Louisiana Health Care Information Technology Resource Center who consulted partner agencies in electronic medical record selection, achieving meaningful use as defined by ONCHIT, and connecting to the health information exchange.
   - title: Education # Title for the section
     layout: list # Type of content section (list/text)
     content: