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updated endif
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Danielle authored and Daniellem97 committed Nov 20, 2024
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Expand Up @@ -58,6 +58,9 @@ The SLA times listed below are the timeframes in which you can expect the first
| **Minor**<br>_4 am - 8 pm ET, business days_* | Reasonable best effort | 48 business hours | 24 business hours |
| **General Guidance**<br>_4 am - 8 pm ET, business days_* | Reasonable best effort | 72 business hours | 72 business hours |

\* _Business day_ - any day in which normal business operations are conducted (Mon-Fri, except for US public holidays)
{% endif %}

{% if is_self_hosted() %}

| Severity | Gold |
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