feat: support to save ai note

ringcentral · Dec 30, 2024 · 717cee5 · 717cee5
1 parent 2dde3e8
commit 717cee5
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Showing 3 changed files with 50 additions and 4 deletions.
diff --git a/src/adapters/manifest.json b/src/adapters/manifest.json
@@ -1058,6 +1058,20 @@
                             "type": "boolean",
                             "name": "Add recording link to call log",
                             "defaultValue": true
+                        },
+                        {
+                            "id": "addCallLogAiNote",
+                            "type": "boolean",
+                            "name": "Add AI note to call log (if available) - Beta",
+                            "defaultValue": false,
+                            "requiredPermission": "aiNote"
+                        },
+                        {
+                            "id": "addCallLogTranscript",
+                            "type": "boolean",
+                            "name": "Add transcript to call log (if available) - Beta",
+                            "defaultValue": false,
+                            "requiredPermission": "aiNote"
                         }
                     ]
                 }

diff --git a/src/adapters/netsuite/index.js b/src/adapters/netsuite/index.js
@@ -248,7 +248,7 @@ async function findContact({ user, authHeader, phoneNumber, overridingFormat })
     }
 }
 
-async function createCallLog({ user, contactInfo, authHeader, callLog, note, additionalSubmission }) {
+async function createCallLog({ user, contactInfo, authHeader, callLog, note, additionalSubmission, aiNote, transcript }) {
     try {
         const title = callLog.customSubject ?? `${callLog.direction} Call ${callLog.direction === 'Outbound' ? 'to' : 'from'} ${contactInfo.name}`;
         const oneWorldEnabled = user?.platformAdditionalInfo?.oneWorldEnabled;
@@ -280,6 +280,8 @@ async function createCallLog({ user, contactInfo, authHeader, callLog, note, add
         if (user.userSettings?.addCallLogDateTime?.value ?? true) { comments = upsertCallDateTime({ body: comments, startTime: callLog.startTime, timezoneOffset: user.timezoneOffset }); }
         if (user.userSettings?.addCallLogDuration?.value ?? true) { comments = upsertCallDuration({ body: comments, duration: callLog.duration }); }
         if (!!callLog.recording?.link && (user.userSettings?.addCallLogRecording?.value ?? true)) { comments = upsertCallRecording({ body: comments, recordingLink: callLog.recording.link }); }
+        if (!!aiNote && (user.userSettings?.addCallLogAINote?.value ?? true)) { comments = upsertAiNote({ body: comments, aiNote }); }
+        if (!!transcript && (user.userSettings?.addCallLogTranscript?.value ?? true)) { comments = upsertTranscript({ body: comments, transcript }); }
         let postBody = {
             title: title,
             phone: contactInfo?.phoneNumber || '',
@@ -391,7 +393,7 @@ async function getCallLog({ user, callLogId, authHeader }) {
 
 }
 
-async function updateCallLog({ user, existingCallLog, authHeader, recordingLink, subject, note, startTime, duration, result }) {
+async function updateCallLog({ user, existingCallLog, authHeader, recordingLink, subject, note, startTime, duration, result, aiNote, transcript }) {
     try {
         const existingLogId = existingCallLog.thirdPartyLogId;
         const callLogResponse = await axios.get(`https://${user.hostname.split(".")[0]}.suitetalk.api.netsuite.com/services/rest/record/v1/phonecall/${existingLogId}`, { headers: { 'Authorization': authHeader } });
@@ -427,6 +429,8 @@ async function updateCallLog({ user, existingCallLog, authHeader, recordingLink,
         if (!!startTime && (user.userSettings?.addCallLogDateTime?.value ?? true)) { comments = upsertCallDateTime({ body: comments, startTime, timezoneOffset: user.timezoneOffset }); }
         if (!!duration && (user.userSettings?.addCallLogDuration?.value ?? true)) { comments = upsertCallDuration({ body: comments, duration }); }
         if (!!result && (user.userSettings?.addCallLogResult?.value ?? true)) { comments = upsertCallResult({ body: comments, result }); }
+        if (!!aiNote && (user.userSettings?.addCallLogAINote?.value ?? true)) { comments = upsertAiNote({ body: comments, aiNote }); }
+        if (!!transcript && (user.userSettings?.addCallLogTranscript?.value ?? true)) { comments = upsertTranscript({ body: comments, transcript }); }
         if (!!recordingLink && (user.userSettings?.addCallLogRecording?.value ?? true)) { comments = upsertCallRecording({ body: comments, recordingLink }); }
 
         patchBody.message = comments;
@@ -787,6 +791,9 @@ function upsertCallAgentNote({ body, note }) {
         body = body.replace(noteRegex, `- Note: ${note}\n`);
     }
     else {
+        if (body && !body.endsWith('\n')) {
+            body += '\n';
+        }
         body += `- Note: ${note}\n`;
     }
     return body;
@@ -827,6 +834,10 @@ function upsertCallRecording({ body, recordingLink }) {
     if (!!recordingLink && recordingLinkRegex.test(body)) {
         body = body.replace(recordingLinkRegex, `- Call recording link: ${recordingLink}\n`);
     } else if (!!recordingLink) {
+        // if not end with new line, add new line
+        if (body && !body.endsWith('\n')) {
+            body += '\n';
+        }
         body += `- Call recording link: ${recordingLink}\n`;
     }
     return body;
@@ -853,6 +864,27 @@ function upsertCallDateTime({ body, startTime, timezoneOffset }) {
     return body;
 }
 
+function upsertAiNote({ body, aiNote }) {
+    const aiNoteRegex = RegExp('- AI Note:([\\s\\S]*?)--- END');
+    const clearedAiNote = aiNote.replace(/\n+$/, '');
+    if (aiNoteRegex.test(body)) {
+        body = body.replace(aiNoteRegex, `- AI Note:\n${clearedAiNote}\n--- END`);
+    } else {
+        body += `- AI Note:\n${clearedAiNote}\n--- END\n`;
+    }
+    return body;
+}
+
+function upsertTranscript({ body, transcript }) {
+    const transcriptRegex = RegExp('- Transcript:([\\s\\S]*?)--- END');
+    if (transcriptRegex.test(body)) {
+        body = body.replace(transcriptRegex, `- Transcript:\n${transcript}\n--- END`);
+    } else {
+        body += `- Transcript:\n${transcript}\n--- END\n`;
+    }
+    return body;
+}
+
 exports.getAuthType = getAuthType;
 exports.getOauthInfo = getOauthInfo;
 exports.getUserInfo = getUserInfo;

diff --git a/src/core/user.js b/src/core/user.js
@@ -20,9 +20,9 @@ async function userSettingsByAdmin({ rcAccessToken }) {
 }
 
 async function updateUserSettings({ user, userSettings }) {
-    const keys = Object.keys(userSettings);
+    const keys = Object.keys(userSettings || {});
     let updatedSettings = {
-        ...user.userSettings
+        ...(user.userSettings || {})
     };
     for (const k of keys) {
         updatedSettings[k] = userSettings[k];