Troubleshooting

Here you can find a list of different problems along with possible solutions. Let us know, if anything is missing!

• Logs
  • Log files grow too fast
• Payment Methods
  • Method not existing in Shopware
• Orders
  • Order cannot be marked as shipped
  • Order is refunded but stays paid

Logs

Log files grow too fast

The Mollie plugin got a makeover recently when it comes to logging. This means that both, the quality and quantity of log entries did increase. Better logs mean easier and faster support - which might even help you directly before contacting the support.

If your log files take too much disk space in a short amount of time, then it means that you probably have lots of orders. In that case, please increase the "Log Level" in the plugin configuration to INFO or above (WARNING, ERROR). This will skip all DEBUG entries which are usually multiple entries for every order.

If you still face the same issue, then you might want to even increase to WARNING and skip the INFO messages.

Payment Methods

Method not existing in Shopware

If one or all payment methods do not exist in Shopware, please use the "Update Payment Methods" button in the plugin configuration, OR verify the following:

• Is your payment method unlocked and enabled in the Mollie Dashboard?
• Try to set either the LIVE Api Key + Test Mode ON, or the TEST Api Key + Test Mode OFF in the plugin configuration and reinstall the plugin. This should automatically fetch available payment methods from your Mollie account and create them in Shopware.

Orders

Order cannot be marked as shipped

ERROR: Order is paid as a single payment (not an order) at Mollie

This error means that the Shopware order has been made using the "Payments API" and not the "Order API". That means there is only an existing transaction but no order in Mollie. Mollie transactions cannot be marked as "shipped". This is no bug, it's indeed as expected. Only orders in Mollie have this feature.

There should be no need to mark this order as "shipped".

If you want to use this feature for all payments and not only for Klarna, you might want to enable creating orders for ALL payment methods besides Klarna in the Plugin Configuration.

Order is refunded but stays paid

With one of the recent changes in Mollie, the process of a refund takes a bit. So if you start a refund, it's not automatically refunded and thus appears as "paid" in Shopware. Once the refund is complete, it will be automatically updated in Shopware using webhook notifications. You can open the transaction in the Mollie dashboard to see if a refund is in process.