Created incoming webhook integration to post new tickets to Slack.

README.md

@@ -12,7 +12,7 @@ cwslack.php and cwslack-activities.php were designed to be independent, but both
 
 1. Download the cwslack.php file and config.php file.
 2. Place on a compatible web server
-3. Create a new slack slash command integration at hhttps://SLACK TEAM.slack.com/apps/A0F82E8CA-slash-commands
+3. Create a new slack slash command integration at https://SLACK TEAM.slack.com/apps/A0F82E8CA-slash-commands
 4. Set command to /t (or other if you prefer)
 5. Set the URL to http://domain.tld/cwslack.php
 6. Set Method to GET
@@ -25,7 +25,7 @@ cwslack.php and cwslack-activities.php were designed to be independent, but both
 
 1. Download the cwslack.php file and config.php file.
 2. Place on a compatible web server
-3. Create a new slack slash command integration at hhttps://SLACK TEAM.slack.com/apps/A0F82E8CA-slash-commands
+3. Create a new slack slash command integration at  https://SLACK TEAM.slack.com/apps/A0F82E8CA-slash-commands
 4. Set command to /act (or other if you prefer)
 5. Set the URL to http://domain.tld/cwslack-activities.php
 6. Set Method to GET
@@ -34,6 +34,24 @@ cwslack.php and cwslack-activities.php were designed to be independent, but both
 9. Modify the config.php file with your companies values, make sure to set the specific $slackactivitiestoken to the one for the activities slash command.
 10. Test it in Slack!
 
+## cwslack-incoming.php
+
+1. Download the cwslack-incoming.php file and config.php file.
+2. Place on a compatible web server
+3. Create a new slack incoming webhook integration at https://my.slack.com/services/new/incoming-webhook/
+4. Set a name, icon, and if wanted.
+5. Set channel that you want to post to and copy the Webhook URL
+6. Create a new integrator login in ConnectWise:
+  - Go to System > Setup Tables in the client
+  - Type "int" in the table field and select Integrator Login
+  - Create a new login with whatever username/password, we don't need this.
+  - Set Access Level to "All Records"
+  - Enable "Service Ticket API" and select the board(s) you want this to run on.
+  - Enter http://domain.tld/cwslack-incoming.php?id= for the callback URL (do not enable legacy format)
+7. Modify the config.php file with your companies values, make sure to set the specific $webhookurl to the value copied in step 5.
+8. Change the $postupdated and $postadded to what you prefer. Enabling $postupdated can get spammy.
+9. Test it in Slack by creating a new ticket on the board you selected in step 6!
+
 # Command Usage
 
 * denotes required

config.php

@@ -11,5 +11,8 @@
 $slacktoken = "Slack Token Here"; //Set token from the Slack slash command screen.
 $slackactivitiestoken = "Slack Token Here"; //Set your token for the activities slash command, if you're using cwslack-activities.php
 $helpurl = "https://companyknowledgebase.com/document"; //Set your help article URL here.
+$webhookurl = "https://hooks.slack.com/services/tokens" //Change this if you intend to use cwslack-incoming.php
+$postadded = 1; //Set this to post new tickets to slack.
+$postupdated = 0; //Set this to post updated tickets to slack. Defaults to off to avoid spam
 
 ?>

cwslack-incoming.php

@@ -0,0 +1,82 @@
+<?php
+//Receive connector for Connectwise Callbacks
+die;
+ini_set('display_errors', 1); //Display errors in case something occurs
+header('Content-Type: application/json'); //Set the header to return JSON, required by Slack
+require_once 'config.php'; //Require the config file.
+
+$data = json_decode(file_get_contents('php://input')); //Decode incoming body from connectwise callback.
+$info = json_decode(stripslashes($data->Entity)); //Decode the entity field which contains the JSON data we want.
+
+if(empty($_GET['id']) || empty($_GET['action']) || strtolower($_GET['memberId'])=="zadmin" || $_GET['isInternalAnalysis']=="True" || empty($info)) die; //If anything we need doesn't exist, kill connection.
+
+$ticketurl = $connectwise . "/v4_6_release/services/system_io/Service/fv_sr100_request.rails?service_recid=";
+$header_data =array(
+ "Content-Type: application/json"
+);
+
+$date=strtotime($info->EnteredDateUTC); //Convert date entered JSON result to time.
+$dateformat=date('m-d-Y g:i:sa',$date); //Convert previously converted time to a better time string.
+$ticket=$_GET['id'];
+
+$ch = curl_init();
+
+if($_GET['action'] == "added" && $postadded == 1)
+{
+	$postfieldspre = array(
+		"attachments"=>array(array(
+			"title" => "<" . $ticketurl . $ticket . "&companyName=" . $companyname . "|#" . $ticket . ">: ". $info->Summary,
+			"pretext" => "Ticket #" . $ticket . " has been created by " . $info->UpdatedBy . ".",
+			"text" =>  $info->CompanyName . " / " . $info->ContactName . //Return "Company / Contact" string
+			"\n" . "Priority: " . $info->Priority . " | " . $info->StatusName . //Return "Date Entered / Status" string
+			"\n" . $info->Resources, //Return assigned resources
+			"mrkdwn_in" => array(
+				"text",
+				"pretext",
+				"title"
+				)
+			))
+		);
+}
+else if($_GET['action'] == "updated" && $postupdated == 1)
+{
+	$postfieldspre = array(
+		"attachments"=>array(array(
+			"title" => "<" . $ticketurl . $ticket . "&companyName=" . $companyname . "|#" . $ticket . ">: ". $info->Summary,
+			"pretext" => "Ticket #" . $ticket . " has been updated by " . $info->UpdatedBy . ".",
+			"text" =>  $info->CompanyName . " / " . $info->ContactName . //Return "Company / Contact" string
+			"\n" . $dateformat . " | " . $info->StatusName . //Return "Date Entered / Status" string
+			"\n" . $info->Resources, //Return assigned resources
+			"mrkdwn_in" => array(
+				"text",
+				"pretext"
+				)
+			))
+		);
+}
+else
+{
+	die;
+}
+
+$postfields = json_encode($postfieldspre);
+
+$curlOpts = array(
+	CURLOPT_URL => $webhookurl,
+	CURLOPT_RETURNTRANSFER => true,
+	CURLOPT_HTTPHEADER => $header_data,
+	CURLOPT_FOLLOWLOCATION => true,
+	CURLOPT_POSTFIELDS => $postfields,
+	CURLOPT_POST => 1,
+	CURLOPT_HEADER => 1,
+);
+curl_setopt_array($ch, $curlOpts);
+$answer = curl_exec($ch);
+
+// If there was an error, show it
+if (curl_error($ch)) {
+	die(curl_error($ch));
+}
+curl_close($ch);
+
+?>