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Troubleshooting guide

Mikael Kindborg edited this page Feb 4, 2015 · 4 revisions
  1. Are you using Estimote beacons? (These are only supported devices.)

  2. Do you have physical devices or are you using 'virtual' ones? There are issues detecting virtual beacons created using official Estimote app. However, if you create a virtual beacon using the Virtual beacon JavaScript API it should be detectable to all apps based on this plugin.

  3. What mobile devices are you using to test? (Only Bluetooth 4.0-compatible devices will work.)

  4. Is Bluetooth turned on?

  5. Is the Estimote app (available in the App Store/Play Store) working fine for you? Does it recognize all of your beacons?

  6. Have you tried running example app included? Does it work?

  7. After app was first installed on iOS, has it requested access to 'location services' (example)? Have you accepted this request? If not, please enable access to location services manually via 'settings' (in iOS).

  8. Are there any errors in the XCode?

  9. Have you tried debugging the app using Safari? Are there any errors on the console?

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