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<body class="c14 doc-content"><p class="c7"><span class="c6">Privacy Policy</span></p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c3">Last updated: Nov 24th, 2023</span></p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c4">This privacy policy (“Privacy Policy”) is in this context governs the access and usage of the mGramSeva mobile application and web portal (</span><span | ||
class="c4 c12"><a class="c13" | ||
href="https://www.google.com/url?q=https://mgramseva-dwss.punjab.gov.in/&sa=D&source=editors&ust=1700822148833105&usg=AOvVaw22MB5tJqegq6mcLwLMONjj">https://mgramseva-dwss.punjab.gov.in</a></span><span | ||
class="c0">), an initiative of the DWSS, Department of Water Supply and Sanitation, Government of Punjab, Bharat. This policy outlines how mGramSeva handles personal and usage information in accordance with applicable Indian laws.</span> | ||
</p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c6">1. Types of Information Collected</span><span class="c0">:</span></p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c0">We collect various types of information, including personal, demographic, location, and device-related data. The information collected depends on the services used and may vary over time.</span> | ||
</p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c6">2. Use of Personal Information and Collected Data</span><span | ||
class="c0">:</span></p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<ul class="c5 lst-kix_nax3uymf8wt-0 start"> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Personal Information is used to customize service offerings and enhance user experience.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Device and location information helps in adapting content/display based on user preferences and recommending relevant services.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Aadhaar-related information provided for Department Services is not stored at mGramSeva.</span> | ||
</li> | ||
</ul> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c6">3. Management of Personal Information</span><span class="c0">:</span> | ||
</p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<ul class="c5 lst-kix_2kzwmmdp1ccy-0 start"> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Personal information is stored in encrypted form and shared with registered Service Providers only when necessary for delivering requested services.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Information is not shared with any other individual or party without express consent, except as required by applicable laws.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Collected information is primarily used for user categorization and analytics purposes.</span> | ||
</li> | ||
</ul> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c6">4. User Control</span><span class="c0">:</span></p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<ul class="c5 lst-kix_g2zb423uyfsi-0 start"> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Users can control cookies through browser settings and are advised to close sessions after use.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span | ||
class="c0">Users can review, and opt-out of communications.</span></li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Personal Information is retained in encrypted form for legal requirements/compliances for a minimum of three years after deletion/termination.</span> | ||
</li> | ||
</ul> | ||
<p class="c1"><span class="c4"> </span> | ||
<hr style="page-break-before:always;display:none;"> | ||
</p><p class="c1"><span class="c6">5. Use of Personal Information</span><span class="c0">:</span> | ||
</p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c0">Personal information may be used for:</span></p> | ||
<ul class="c5 lst-kix_4m6mvc7hsgjh-0 start"> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Providing services and facilitating service deliveries.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Sending promotional features/materials regarding mGramSeva and services offered by government and private organizations.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span | ||
class="c0">Enhancing the efficiency/quality of services.</span></li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Resolving disputes, monitoring user activity, and preventing unlawful activities.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Conducting research or analyzing user preferences and demographics.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span | ||
class="c0">Any other purpose required under applicable laws.</span></li> | ||
</ul> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c6">6. Information Sharing</span><span class="c0">:</span></p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<ul class="c5 lst-kix_709eecdzgdro-0 start"> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">Personal information may be shared with law enforcement and government departments for legal compliance and protection against harm.</span> | ||
</li> | ||
<li class="c1 c2 li-bullet-0"><span class="c0">All information is held in encrypted form, and communication channels are encrypted using SSL.</span> | ||
</li> | ||
</ul> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c6">7. Grievance Redressal</span><span class="c0">:</span></p> | ||
<p class="c1"><span class="c0"> </span></p> | ||
<p class="c1"><span class="c4">In case of grievances, complaints can be sent to </span><span | ||
class="c4">[email protected]</span><span class="c0">.<br> </span></p> | ||
<p class="c1"><span class="c0">Or write us at:</span></p> | ||
<h2 class="c1" id="h.v2a3b87bkewc"><span class="c0"> Head Office, Department of Water Supply & Sanitation, Punjab</span> | ||
</h2> | ||
<h2 class="c1" id="h.fx2ftb4wld8o"><span class="c4">Phase 2, Sector 54, S.A.S. Nagar (Mohali)</span><span | ||
class="c6">, </span><span class="c4">PIN: 16005</span><span class="c0">5</span></h2> | ||
<p class="c1"><span class="c3"> </span></p> | ||
<hr style="page-break-before:always;display:none;"> | ||
<p class="c1 c11"><span class="c3"></span></p> | ||
</body> | ||
</html> |
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