Update Supporting wellbeing page “where-to-get-external-support”

src/staff-handbook/supporting-wellbeing/where-to-get-external-support.md

@@ -3,7 +3,6 @@ title: Where to get external support
 related_order: 2
 last_reviewed_at: ""
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-
 If you, or someone you know is in mental health crisis and needs medical help fast:
 
 * Ring 999 to contact emergency services
@@ -16,6 +15,10 @@ If it is not a medical emergency but you still need urgent help:
 
 ## Crisis & emotional support helplines
 
+### Employee Assistance Programme
+
+**Phone:** 0345 565 1851 (local call rates, 24 hours a day, 7 days a week)<br>**Website:** [medicash.org/employer-health-plan/employee-assistance-programme](https://www.medicash.org/employer-health-plan/employee-assistance-programme)
+
 ### Samaritans (UK)
 
 **Phone:** 116 123 (freephone, 24 hours a day, 7 days a week)<br>**Email:** [[email protected]](mailto:[email protected])<br>**Website:** [samaritans.org](https://www.samaritans.org)
@@ -24,6 +27,10 @@ If it is not a medical emergency but you still need urgent help:
 
 **Phone:** 0300 304 7000 (local call rates, 6pm-11pm, 7 days a week)<br>**Website:** [sane.org.uk/how-we-help/emotional-support/saneline-services](https://www.sane.org.uk/how-we-help/emotional-support/saneline-services)
 
+### Shout
+
+**Text:** text ‘Shout’ to 85258 (free from all major mobile networks in the UK, 24 hours, 7 days a week)<br>**Website:** [giveusashout.org](https://giveusashout.org)
+
 ## Mental health information helplines
 
 ### Mind Infoline (England & Wales)
@@ -32,22 +39,22 @@ If it is not a medical emergency but you still need urgent help:
 
 ### SAMH (Scotland)
 
-**Phone:** 0344 800 0550 (not a listening service or suitable for people in crisis, Mon-Fri 09:00– 18:00 call charges apply)  <br>**Website:** [samh.org.uk](https://www.samh.org.uk)
+**Phone:** 0344 800 0550 (call charges apply, 9am-6pm, Mon-Fri)<br>**Website:** [samh.org.uk](https://www.samh.org.uk)
 
 ### Rethink Advice and Information Service
 
-**Phone:** 0300 5000 927 (local call rates, 9.30am-4pm)
+**Phone:** 0808 801 0525 (local call rates, 9.30am-4pm, Mon-Fri)
 
 ## Finding a therapist
 
 ### British Association for Counselling and Psychotherapy Register (UK)
 
-**Phone:** 01455 883300<br>**Email:** [[email protected]](mailto:[email protected])<br>**Website:** [bacp.co.uk/about-therapy/information-about-counselling](https://www.bacp.co.uk/about-therapy/information-about-counselling)
+**Phone:** 01455 883300 (local call rates, 10am-4pm, Mon-Fri)<br>**Email:** [[email protected]](mailto:[email protected])<br>**Website:** [bacp.co.uk/about-therapy/information-about-counselling](https://www.bacp.co.uk/about-therapy/information-about-counselling)
 
 ### The Black, African and Asian Therapy Network (UK)
 
-**Email:** [[email protected]](mailto:[email protected])<br>**Website:** [baatn.org.uk/how-therapy-works](https://www.baatn.org.uk/how-therapy-works)
+**Website:** [baatn.org.uk/how-therapy-works](https://www.baatn.org.uk/how-therapy-works)
 
 ### Counselling Directory (UK)
 
-**Phone:** 0844 8030 240<br>**Website:** [counselling-directory.org.uk](https://www.counselling-directory.org.uk)
+**Phone:** 0333 325 2500 (local call rates, 10am-4pm, Mon-Fri)<br>**Website:** [counselling-directory.org.uk](https://www.counselling-directory.org.uk)