UX research toolkit

Welcome to our team’s evolving collection of helpful UX research resources. We plan to collaboratively and continuously add practical templates, tools, methods, inspiration, and others. As we conduct research and gather new templates or wish to update templates, we will coordinate at the design huddle.

Team documents

Templates

• Competitive analysis research report template - Google Slides
• Discovery research summary doc template - Google Docs
• Research plan template - Google Docs
• Note-Taking Template - Google Docs

Research Ops

• User Research Checklist - Google Docs
• Research Participant Tracker - Google Sheets
• .gov Recruitment and Session Setup - Google Drive Folder

Links to helpful resources

Government resources

• 18F User Experience Guide
• DHS CX Resources | Homeland Security (dhs.gov)

Paperwork Reduction Act

• Legal | 18F User Experience Guide https://guides.18f.gov/ux-guide/research/legal/#exempt-and-fast-track-process
• A guide to the Paperwork Reduction Act - Digital.gov
• Usability testing is often exempt from PRA: Why You Only Need to Test with 5 Users (nngroup.com) and Exclusions to the regulatory definition of ‘information’ under the PRA

System usability scale (SUS)

• 5 Ways to Interpret a SUS Score – MeasuringU
• Can You Use a Single Item to Predict SUS Scores? – MeasuringU
• Is the SUS Too Antiquated? – MeasuringU

User Interviews

• User Interviews 101 (nngroup.com)
• Intentional Silence as a Moderation Technique (Video) (nngroup.com)

Heuristic Evaluations

• 10 Usability Heuristics for User Interface Design (nngroup.com)