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Agrim/DPROD-4197/ help centre complaints #7827

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chore: update content help-centre
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translation: 📚 sync translations from crowdin feature branch
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chore: translations
agrim-deriv Jul 1, 2024
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54 changes: 5 additions & 49 deletions crowdin/messages.json

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Original file line number Diff line number Diff line change
Expand Up @@ -24,7 +24,7 @@ const complaints_procedure: TQuestionsData = {
answer: [
{
translation_text:
'_t_To register a complaint and seek assistance, follow these easy steps_t_',
'_t_To register a complaint about our Services, follow these easy steps:_t_',
},

{
Expand All @@ -36,18 +36,17 @@ const complaints_procedure: TQuestionsData = {
items: [
{
translation_text:
'_t_Locate the live chat widget on our website or app at the bottom right corner of the screen._t_',
'_t_Compose an email detailing your complaint and attach any supporting evidence._t_',
},
{
translation_text: '_t_Click the widget to open the chat window._t_',
translation_text: '_t_Send the email to <0>[email protected]</0>._t_',
translation_components: [
{ key: 0, type: 'strong' },
],
},
{
translation_text:
'_t_Once you’re shown options to select from, choose “Complaints”. You can also type "complaint"._t_',
},
{
translation_text:
'_t_Respond to the questions that appear on your screen._t_',
'_t_We will acknowledge receipt of your complaint via email and aim to provide a final response within fifteen (15) business days._t_',
},
],
},
Expand Down
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54 changes: 5 additions & 49 deletions themes/gatsby-theme-deriv/src/translations/zh_cn.json
Original file line number Diff line number Diff line change
Expand Up @@ -35,11 +35,9 @@
"33727397": "可以使用欧元、美元和英镑为保证金账户注资。如果想使用其他货币,请联系我们,我们将审核您的请求。",
"34997376": "Deriv 的统计数字",
"36380780": "<p>以下是开立 Touch/No Touch合约的方法:</p><ul><li>选择要交易的工具。</li><li>设置合约期限。</li><li>设置倾向的障碍。</li><li>输入投注金或期望的潜在赔付。</li><li>开始交易。</li></ul>",
"36614989": "要登记投诉并寻求帮助,请遵循以下简单步骤",
"39595561": "查看自动程序如何执行每一笔交易,及通过 Telegram 接收通知。",
"41078219": "体验 Deriv Trader 交易",
"41570825": "Deriv Trader 有 High/Low Ticks 期权吗?",
"48132512": "加入并与我们一起成长。",
"48235639": "开盘交易前,潜在赔付和亏损额(初始投注)将会清楚地显示出来。",
"48469443": "填写<0>此表格</0>,我们将在几天后与您联系。<br/>您还需要有真实的 Deriv 交易账户。如果还没有账户,请在<1>此处</1>注册。",
"48763975": "如果对投诉结果不满意怎么办?",
Expand Down Expand Up @@ -400,7 +398,6 @@
"396319850": "如何注册 Deriv P2P?",
"396992773": "就其提供的资产、存取款的便利性以及其他服务而言,Deriv 是迄今为止世界上最好的经纪商。Deriv 将继续提供最好的服务!",
"399056226": "如何识别网络钓鱼攻击网站?",
"400968378": "位置",
"401039438": "通过推荐链接进行持续、定期的注册",
"401450104": "> 30 - 50 亿",
"405110755": "可以在 Deriv Trader 交易外汇、加密货币和衍生资产。某些市场可能在某些国家/地区不可用。",
Expand Down Expand Up @@ -475,8 +472,6 @@
"469552854": "想解我们提供的工具的差价合约交易条件详情吗?",
"469798381": "服务年数",
"472630909": "审核申请需要 1-3 个工作日。",
"472915014": "Deriv 是全球最大的在线经纪商之一。我们为全球数百万注册用户提供外汇、股票和指数、加密货币、大宗商品和 Derived 指数的差价合约和其他衍生产品。",
"473760456": "我们尽力说得简单明了,避免歧义,披露所有合约条款,并对交易风险以及得利途径清楚交代。",
"474616293": "适合您的风格的交易平台",
"475611258": "帮助中心 | 常见问题 | 关于 Deriv | Deriv",
"476241116": "通过网站、博客、YouTube频道、网络研讨会或其他形式的Digit 媒体提供在线交易的专家提示和意见。",
Expand Down Expand Up @@ -549,7 +544,6 @@
"535867011": "几分钟内完成注册,探索 Trader's Hub - 所有交易需求尽在一处。 ",
"538228086": "Close-Low",
"539261300": "操作系统图标",
"539645627": "我们的目标是在全球范围内提供值得信赖的市场领先产品。",
"540538076": "40+ 股票",
"541218901": "全名*",
"541543954": "<0>收入分成</0><br/>根据客户产生的每月净收入赚取高达 45% 的佣金。客户的净收入越高,佣金赔付就越高。",
Expand Down Expand Up @@ -709,6 +703,7 @@
"686707119": "Deriv Trader 有 In/Out 期权吗?",
"686961748": "<0>Deriv Trader</0> 是高级交易平台,您可以在其中交易超过 50 种资产的Digit 和 lookback 和 multiplier 。",
"688617121": "高杠杆率",
"688625639": "将通过电子邮件确认收到投诉,并尽力于十五 (15) 个工作日内做出最终答复。",
"689068852": "哪里可以看到我的广告?",
"689400450": "它是世界上最好的经纪商。我每天都会向所有人推荐它。他们的支持专员在所有领域都能提供极好的帮助。",
"690959930": "重置密码 | Deriv",
Expand All @@ -732,7 +727,6 @@
"706717249": "5 - 800",
"706931524": "购入'High-Close'合约后,赔付额将等于合约期内最高价和退市价之间的差额乘以 multiplier 。",
"710137133": "立即申请",
"712547410": "交易总额",
"714321435": "笔记本电脑 mt5",
"714478782": "<0>澳元篮子</0>衡量澳元相对于五种全球货币(美元、欧元、英镑、日元、加元)篮子的价值,每种货币的权重均为20%。",
"715753532": "浏览 Deriv 在马来西亚赛城提供的工作机会,以找到适合的工作。\n",
Expand Down Expand Up @@ -788,7 +782,6 @@
"762926186": "快速策略是可以在 Deriv 机器人使用的现成策略。有3种快速策略供选择:Martingale、D'Alembert 和 Oscar's Grind。",
"763072092": "MT5交易信号订阅将在一个月后自动到期。要续订或取消订阅,请按下列步骤操作。",
"763514492": "求取综合帮助",
"764856444": "我们有崇高的使命,出类拔萃的团队,以及快速的增长。",
"764879840": "GLD.US",
"764958509": "在全球金融市场交易,让潜在利润倍增,而亏损不会超过投注额。",
"768795461": "3个简单步骤开始在 Deriv 交易加密货币",
Expand Down Expand Up @@ -826,7 +819,6 @@
"803547668": "自成立以来已支付",
"803989222": "综合账户允许全天候交易模拟真实市场走势、Deriv 专有的综合指数。",
"806165583": "澳大利亚200",
"808426886": "我们不进行硬推销,不提供财务或交易建议,也不承诺保证回报。我们不鼓励弱势群体进行交易,并实施控制以防止任何非法活动。",
"809146176": "不适用",
"809414451": "<0>外汇触手可及。</0>货币交易主要和次要货币对。 ",
"809480545": "如果想改用电子邮件地址登录,请按照以下步骤操作:",
Expand Down Expand Up @@ -857,7 +849,6 @@
"831164350": "比如说想在欧元/美元兑换率为1.17524 美元时买1手,设定止损金额为24美元,想要计算止盈水平和点值。",
"831282685": "给我们发送电子邮件",
"831784233": "Close-Low 图标",
"832324110": "我们的位置",
"832827564": "此计划不适用于向居住在欧盟的客户推广的代理。",
"833547634": "货币权重",
"833981027": "开立真实账户,存入资金,开始交易 Basket 指数和其他市场。",
Expand Down Expand Up @@ -937,7 +928,6 @@
"897072394": "deriv.app 平台视频",
"897325464": "差价合约交易的可用工具",
"898646134": "要查看账户的交易限额,请前往 “设置” > “安全和保障” > <0>“账户限制”</0>。",
"899411431": "显示可供选择的选项后,选择 “投诉”。也可以输入 “投诉”。",
"899612897": "必须输入8-13个Digit 。",
"901158881": "此功能让您在市场走势对您有利时设置自己觉得满意的利润水平。一旦达到该金额,头寸将自动平仓,收入将存入 Deriv 账户。",
"902057285": "点击“是”以确认取消。资金将退回到 Deriv 账户,账户余额将相应更新。",
Expand Down Expand Up @@ -993,7 +983,6 @@
"949617971": "Deriv X密码与 Deriv X 独立交易平台相链接,而 Deriv 密码可让您访问网站装载的平台,例如 DTrader 和 DBot。",
"949859957": "提交",
"953170529": "零佣金享受交易所有资产。",
"953539018": "客户融资机制负责人",
"954358534": "对良好的体验进行评级可以向交易伙伴表达感激之情。收到好评后,他们会受到鼓励,继续保持优秀标准。您的评价和推荐也将帮助其他 Deriv P2P 用户找到可靠的交易伙伴。",
"955451911": "利用 Deriv 差价合约交易平台的高杠杆率和低价差。",
"957496593": "我们帮您搞定了",
Expand Down Expand Up @@ -1128,7 +1117,6 @@
"1088428939": "这些指数与波动率分别为10%和20%的金融市场相对应。对应外汇对的每个报价都会生成一个报价。",
"1089110190": "您不小心给了另一个电子邮件地址(通常非您本意,而是属于工作或个人性质的)。",
"1089165018": "取得联系",
"1089912642": "产品与增长主管",
"1090964405": "每月交易量需求",
"1091197091": " In/Out 期权的赔付是如何计算的?",
"1091315173": "<strong>扫描病毒:</strong> 对电脑和任何用于访问账户的设备进行全面系统扫描。确保杀毒软件和反恶意软件是最新的。",
Expand Down Expand Up @@ -1188,7 +1176,6 @@
"1149190992": "交易选定的衍生资产和金融资产,无隔夜费用。",
"1150115412": "1. 请登录账户并前往 “管理账户设置”。",
"1150953111": "极小利差",
"1151456638": "我们重视谦逊和具雄心、能跨部门自由协作的团队成员。",
"1153826782": "次级联盟会员从其收入分成计划中赚取 200 美元。同一次级联盟会员从其 IB 计划中赚取 100 美元。以下是总佣金的计算方法:",
"1155361880": "需要帮助?请<0>通过实时聊天与我们联系。</0>",
"1155971726": "点击<0>此处</0>关闭账户。",
Expand Down Expand Up @@ -1227,7 +1214,6 @@
"1187487273": " Volatility 15 (1s) 指数",
"1189346909": "要从 Deriv 账户取款进入个人账户,请前往收银台,点击“取款”,并按照屏幕的指示操作。须验证取款请求并确认取款金额。",
"1189875009": "经认证的历史记录",
"1190588251": "我们公平对待所有客户,诚信处理投诉,并提供具有竞争力的价格,没有隐藏费用,客户提款时也没有人为障碍。",
"1191311301": "如何为 Deriv MT5 账户设置投资者密码?",
"1191789799": "密码应超过 8 个字符,包括 1 个大写和 1 个Digit ",
"1192961783": "牌照和监管信息 | Deriv",
Expand Down Expand Up @@ -1363,7 +1349,6 @@
"1316697520": "Multiplier 交易的可用市场",
"1319030942": "注册失败",
"1320418221": "估计持头寸所需的保证金。结果取决于杠杆率、交易手数和Deriv MT5账户余额。",
"1324376913": "我们的价值观是我们文化的基石",
"1325181938": "街道*",
"1326142154": "high-low 期权交易",
"1326235397": "这些指数与10%、25%、50%、75%、和100% 持续波动率的模拟市场相对应。",
Expand Down Expand Up @@ -1452,7 +1437,6 @@
"1403761038": "真实账户 ",
"1403848854": "Deriv MT5 标准账户为新手和经验丰富的交易者提供高杠杆和可变差价,以实现最大的灵活性。",
"1404594106": "空头掉期 (每日点数)",
"1405194573": "在屏幕右下角的网站或应用程序找到实时聊天小组件。",
"1405929527": "从 Deriv X 赚取的 IB 佣金将每天直接存入 Deriv 账户。",
"1406209174": "与备受交易者信赖超过20年并受监管的行业先驱进行交易。",
"1406360927": "次要货币对",
Expand Down Expand Up @@ -1769,7 +1753,6 @@
"1673824550": "最低投注金额",
"1674164323": "<0>使用x500 multiplier </0>,如果市场下跌2%,将<1>只亏损$ 100 </1>。如果亏损达到投注金额,则会自动进行平仓。",
"1674319947": "遗憾的是,Deriv 在这个国家不可用。",
"1674363165": "全球交易者",
"1674798397": "使用移动应用程序交易 multipliers。",
"1676292946": "外汇交易让您有机会从外汇市场货币相对价值的变化中获利。",
"1677027187": "外汇",
Expand Down Expand Up @@ -2184,6 +2167,7 @@
"2036876215": "<0>外汇触手可及。</0>货币交易主要、次要和奇异货币对。 ",
"2041571225": "- 经纪公司",
"2041763181": "一旦我们将佣金支付到您的账户,您就可以随时提款。",
"2043149338": "要对服务登记投诉,请遵循以下简单步骤:",
"2043507434": "您可以这样做:",
"2044508368": "当客户使用 MT5 金融 STP 账户交易时,您就可以赚取佣金。<br><br>每轮交易的所有佣金均以美元报价。",
"2044967354": "可用余额可以在<0>我的个人资料</0>标签查看。",
Expand Down Expand Up @@ -2298,7 +2282,6 @@
"2139905716": "除了简单易懂之外,交易者之所以选择交易 vanilla 期权,主要是因为没有固定的赔付,因此可以提供潜在的高利润,而亏损严格限于初始投注金额。",
"2142042461": "差价合约交易增加潜在的盈亏",
"2142117024": "上涨走势的止盈金额",
"2143477659": "公平结算所有合约,及时处理所有存款和取款,并为所有客户提供可靠的支持和高质量的交易体验。",
"2143762194": "立刻开立 Deriv 账户并开始交易!",
"2144015434": "在 Deriv 用杠杆率的差价合约交易仅支付合约总值的一小部分,并扩大潜在利润,但潜在亏损也会同时增加。",
"2144113378": "说明上涨交易类型合约亏损的图表",
Expand Down Expand Up @@ -2709,8 +2692,8 @@
"-801786755": "如何更改联盟会员链接.",
"-284709654": "投诉",
"-777070551": "如何提交投诉?",
"-1435532406": "点击小组件打开聊天窗口。",
"-1071683620": "回答屏幕上出现的问题。",
"-660822390": "撰写详细说明投诉的电子邮件,并附上所有支持证据。",
"-1193532945": "将电子邮件发送到 <0>[email protected]</0>。",
"-151972777": "不。除非您先给我们机会调查您的投诉,并在<0>投诉政策</0>规定的时间范围内给予答复,否则监管机构不会接受您的投诉。",
"-280324365": "什么是 Deriv 机器人?",
"-1787820992": "平台",
Expand Down Expand Up @@ -4612,32 +4595,5 @@
"-594286125": "通过 Deriv 练习交易没有时间限制。没有风险、没有隐藏费用。",
"-1773685845": "所有市场和平台",
"-661813412": "享有访问我们所有市场和平台的权限。",
"-1520902282": "不需要信用卡",
"-2022759357": "让任何人在任何地方都可以交易",
"-77779780": "从一开始,我们的目标就是要摆脱传统经纪人提供的高额佣金收费和笨重的产品。此外,我们的目标是为倾向于Digit 化的交易者提供一流的体验,无论他们的账户规模如何。",
"-1321496264": "经过了 25 年的历程,我们已在全球拥有超过 250 万客户。但使命始终如一:",
"-554746075": "诚信",
"-1917169640": "我们以公平和透明的方式为客户服务。我们以清楚的账目形式结算所有合约,并坦诚相待。",
"-1679427554": "客户焦点",
"-411750591": "我们将客户放在首位,并努力打造能够提供最佳客户体验的产品。",
"-611750993": "能力",
"-1566641642": "我们重视具有良好判断能力、善于学习和成长的同事。",
"-1111451256": "团队合作",
"-418008452": "我们的原则是决策的框架",
"-3618456": "了解我们的原则的详细信息",
"-1855417261": "我们的领导团队",
"-1593526027": "联席首席执行官",
"-2049472334": "首席风险与合规官",
"-942399507": "联席首席财务官",
"-1018318927": "首席人力资源官",
"-216767904": "首席行政官",
"-2090485097": "工程主管",
"-607033827": "高级副总裁(产品)",
"-1315613352": "副总裁(工程)",
"-54637324": "副总裁(客户关系)",
"-275117592": "上个月的提款",
"-608807773": "上月的交易",
"-1165835520": "雇员",
"-651384976": "国籍",
"-1033881248": "查看空缺职位"
"-1520902282": "不需要信用卡"
}
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