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Genesys crawler integration without assets (DataDog#19045)
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avaid-crest authored Dec 9, 2024
1 parent e278362 commit c42d9ec
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6 changes: 6 additions & 0 deletions .github/CODEOWNERS
Validating CODEOWNERS rules …
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Expand Up @@ -266,6 +266,12 @@ datadog_checks_base/datadog_checks/base/checks/windows/ @DataDog/wi
/freshservice/manifest.json @DataDog/saas-integrations @DataDog/documentation
/freshservice/assets/logs/ @DataDog/saas-integrations @DataDog/documentation @DataDog/logs-backend @DataDog/logs-core

/genesys/ @DataDog/saas-integrations
/genesys/*.md @DataDog/saas-integrations @DataDog/documentation
/genesys/manifest.json @DataDog/saas-integrations @DataDog/documentation
/genesys/metadata.csv @DataDog/saas-integrations @DataDog/documentation
/genesys/assets/logs/ @DataDog/saas-integrations @DataDog/documentation @DataDog/logs-backend

/godaddy/ @DataDog/saas-integrations
/godaddy/*.md @DataDog/saas-integrations @DataDog/documentation
/godaddy/manifest.json @DataDog/saas-integrations @DataDog/documentation
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2 changes: 2 additions & 0 deletions .github/workflows/config/labeler.yml
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Expand Up @@ -201,6 +201,8 @@ integration/freshservice:
- freshservice/**/*
integration/gearmand:
- gearmand/**/*
integration/genesys:
- genesys/**/*
integration/gitlab:
- gitlab/**/*
integration/gitlab_runner:
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7 changes: 7 additions & 0 deletions genesys/CHANGELOG.md
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# CHANGELOG - Genesys

## 1.0.0 / 2024-11-13

***Added***:

* Initial Release
42 changes: 42 additions & 0 deletions genesys/README.md
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# Agent Check: genesys

## Overview

Genesys Cloud is a comprehensive cloud-based contact center platform that enables businesses to manage and optimize customer interactions across multiple channels, including voice, chat, email, social media, and messaging. It's known for its flexibility, scalability, and integration capabilities, helping businesses improve customer experience and streamline operations.

## Setup

### Installation

The genesys check is included in the [Datadog Agent][2] package.
No additional installation is needed on your server.

### Configuration

!!! Add list of steps to set up this integration !!!

### Validation

!!! Add steps to validate integration is functioning as expected !!!

## Data Collected

### Logs

The Genesys integration collects and forward logs to Datadog.

### Metrics

The Genesys integration collects and forward metrics to Datadog.

### Events

The Genesys integration does not include any events.

## Troubleshooting

Need help? Contact [Datadog support][3].

[1]: **LINK_TO_INTEGRATION_SITE**
[2]: https://app.datadoghq.com/account/settings/agent/latest
[3]: https://docs.datadoghq.com/help/
1 change: 1 addition & 0 deletions genesys/assets/service_checks.json
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[]
50 changes: 50 additions & 0 deletions genesys/manifest.json
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{
"manifest_version": "2.0.0",
"app_uuid": "a0f0e600-1f10-4505-8fc3-64442e78b1a3",
"app_id": "genesys",
"display_on_public_website": false,
"tile": {
"overview": "README.md#Overview",
"configuration": "README.md#Setup",
"support": "README.md#Support",
"changelog": "CHANGELOG.md",
"description": "Gain insights into Conversation Analytics metrics and Audit logs",
"title": "Genesys",
"media": [],
"classifier_tags": [
"Category::Log Collection",
"Category::Metrics",
"Category::Collaboration",
"Submitted Data Type::Logs",
"Submitted Data Type::Metrics",
"Offering::Integration"
]
},
"assets": {
"integration": {
"auto_install": false,
"source_type_id": 30683213,
"source_type_name": "Genesys",
"events": {
"creates_events": false
},
"metrics": {
"prefix": "genesys.",
"check": [],
"metadata_path": "metadata.csv"
},
"service_checks": {
"metadata_path": "assets/service_checks.json"
}
},
"logs": {
"source": "genesys"
}
},
"author": {
"support_email": "[email protected]",
"name": "Datadog",
"homepage": "https://www.datadoghq.com",
"sales_email": "[email protected]"
}
}
1 change: 1 addition & 0 deletions genesys/metadata.csv
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metric_name,metric_type,interval,unit_name,per_unit_name,description,orientation,integration,short_name,curated_metric,sample_tags

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