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Genesys crawler integration without assets (DataDog#19045)
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# CHANGELOG - Genesys | ||
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## 1.0.0 / 2024-11-13 | ||
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***Added***: | ||
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* Initial Release |
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# Agent Check: genesys | ||
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## Overview | ||
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Genesys Cloud is a comprehensive cloud-based contact center platform that enables businesses to manage and optimize customer interactions across multiple channels, including voice, chat, email, social media, and messaging. It's known for its flexibility, scalability, and integration capabilities, helping businesses improve customer experience and streamline operations. | ||
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## Setup | ||
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### Installation | ||
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The genesys check is included in the [Datadog Agent][2] package. | ||
No additional installation is needed on your server. | ||
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### Configuration | ||
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!!! Add list of steps to set up this integration !!! | ||
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### Validation | ||
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!!! Add steps to validate integration is functioning as expected !!! | ||
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## Data Collected | ||
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### Logs | ||
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The Genesys integration collects and forward logs to Datadog. | ||
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### Metrics | ||
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The Genesys integration collects and forward metrics to Datadog. | ||
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### Events | ||
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The Genesys integration does not include any events. | ||
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## Troubleshooting | ||
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Need help? Contact [Datadog support][3]. | ||
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[1]: **LINK_TO_INTEGRATION_SITE** | ||
[2]: https://app.datadoghq.com/account/settings/agent/latest | ||
[3]: https://docs.datadoghq.com/help/ |
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[] |
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{ | ||
"manifest_version": "2.0.0", | ||
"app_uuid": "a0f0e600-1f10-4505-8fc3-64442e78b1a3", | ||
"app_id": "genesys", | ||
"display_on_public_website": false, | ||
"tile": { | ||
"overview": "README.md#Overview", | ||
"configuration": "README.md#Setup", | ||
"support": "README.md#Support", | ||
"changelog": "CHANGELOG.md", | ||
"description": "Gain insights into Conversation Analytics metrics and Audit logs", | ||
"title": "Genesys", | ||
"media": [], | ||
"classifier_tags": [ | ||
"Category::Log Collection", | ||
"Category::Metrics", | ||
"Category::Collaboration", | ||
"Submitted Data Type::Logs", | ||
"Submitted Data Type::Metrics", | ||
"Offering::Integration" | ||
] | ||
}, | ||
"assets": { | ||
"integration": { | ||
"auto_install": false, | ||
"source_type_id": 30683213, | ||
"source_type_name": "Genesys", | ||
"events": { | ||
"creates_events": false | ||
}, | ||
"metrics": { | ||
"prefix": "genesys.", | ||
"check": [], | ||
"metadata_path": "metadata.csv" | ||
}, | ||
"service_checks": { | ||
"metadata_path": "assets/service_checks.json" | ||
} | ||
}, | ||
"logs": { | ||
"source": "genesys" | ||
} | ||
}, | ||
"author": { | ||
"support_email": "[email protected]", | ||
"name": "Datadog", | ||
"homepage": "https://www.datadoghq.com", | ||
"sales_email": "[email protected]" | ||
} | ||
} |
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metric_name,metric_type,interval,unit_name,per_unit_name,description,orientation,integration,short_name,curated_metric,sample_tags |