CLI-1418: Move issues to discussions and support (#1817)

* CLI-1418: Move issues to discussions and support * Update README.md
acquia · Oct 23, 2024 · 2d7f692 · 2d7f692 · regilero · Oct 29, 2024
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diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
diff --git a/.github/ISSUE_TEMPLATE/support_request.md b/.github/ISSUE_TEMPLATE/support_request.md
diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md
@@ -1,35 +1,5 @@
 # Contributing
 
-## General guidelines
-
-- Issues filed directly with this project aren’t subject to a service-level agreement (SLA).
-- The project maintainers are under no obligation to respond to support requests, feature requests, or pull requests.
-- If more information is requested and no reply is received within a week, issues may be closed.
-
-Newly filed issues will be reviewed by a maintainer and added to the backlog milestone if accepted.
-
-Acquia doesn’t publish timelines or road maps to reflect when individual issues will be addressed. If you would like to request prioritization of a specific ticket, complete the following tasks:
-
-- Submit product feedback through your Technical Account Manager or [submit a support ticket](https://docs.acquia.com/support/#contact-acquia-support) on your Cloud subscription.
-- Vote for the relevant issue by adding a +1 reaction.
-- Submit a pull request, which will receive priority review.
-
-## Submitting issues
-
-Before submitting an issue, be sure to search for existing issues (including closed issues) matching your issue. Duplicate issues will be closed.
-
-Take care when selecting your issue type, and if you aren’t sure of the issue type, consider submitting a support request.
-
-- Feature request: A request for a specific enhancement for this project. A feature request is distinct from a bug report because it indicates a missing feature for this project instead of a literal error with this project. Feature requests are distinct from support requests because they’re specific and atomic requests for new this project features, instead of a general request for help or guidance.
-
-- Bug report: A defined instance of this project not behaving as expected. A bug report is distinct from a feature request because it represents a mismatch between what this project does and what this project claims to do. A bug report is distinct from a support request by including specific steps to reproduce the problem (ideally starting from a fresh installation of this project) and justifying why the instance is a problem with this project rather than with an underlying tool, such as Composer or Drush.
-
-- Support request: A request for help or guidance. Use the issue type if you aren’t sure how to do something or can’t find a solution to a problem that may or may not be a bug. Before filing a support request, review documentation for solutions to common problems and general troubleshooting techniques.
-
-If you have an Acquia subscription, consider filing a support ticket instead of an issue to receive support subject to your SLA.
-
-After selecting your issue type, be sure to complete the entire issue template.
-
 ## Submitting pull requests
 
 Pull requests must also adhere to the following guidelines:

diff --git a/README.md b/README.md
@@ -9,3 +9,8 @@ Acquia CLI is not a local development environment. If you are looking for an int
 ## Installation and usage
 
 Install instructions and official documentation are available at https://docs.acquia.com/acquia-cli/install/
+
+## Support
+
+- To receive support from Acquia, visit the [Acquia Support Portal](https://acquia.my.site.com/s/).
+- To receive support from and discuss ideas with other Acquia CLI users, visit the [discussions section](https://github.com/acquia/cli/discussions) on GitHub.