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| # Ably Experts: FAQ | ||
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| <details> | ||
| <summary>What payment options do I have?</summary> | ||
| ## Frequently Asked Questions | ||
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| ### What payment options do I have? | ||
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| - Bank Transfer | ||
| - Revolut | ||
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| </details> | ||
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| <details> | ||
| <summary>What details should I include on the invoice?</summary> | ||
| ### What details should I include on the invoice? | ||
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| - Name / Company Name | ||
| - From: Company Name / Individual & Address | ||
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| - Payment details | ||
| - See here for an example invoice template. | ||
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| </details> | ||
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| <details> | ||
| <summary>Who do I send my invoices to?</summary> | ||
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| Send all invoices to [email protected] and cc your manager (main contact) at Ably for approval. | ||
| </details> | ||
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| <details> | ||
| <summary>How often should I invoice?</summary> | ||
| ### Who do I send my invoices to? | ||
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| Please send all invoices by the last day of the month. E.g. July invoices should be dated for the 31st of July and include all work in July. | ||
| - Send all invoices to [email protected] and cc your manager (main contact) at Ably for approval. | ||
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| Invoices can be sent in more frequently if you prefer, on a weekly or biweekly schedule and according to your contract agreement. | ||
| </details> | ||
| ### How often should I invoice? | ||
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| <details> | ||
| <summary>When should I expect to receive payment for the work I have done?</summary> | ||
| - Please send all invoices by the last day of the month. E.g. July invoices should be dated for the 31st of July and include all work in July. | ||
| - Invoices can be sent in more frequently if you prefer, on a weekly or biweekly schedule and according to your contract agreement. | ||
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| Payment runs are completed weekly on a Monday, we aim to have the invoice paid within a week of the invoice being received, and will guarantee to have the invoice paid within 2 weeks. | ||
| ### When should I expect to receive payment for the work I have done? | ||
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| When the usual payment run falls on a Bank Holiday Monday, payment runs will then move to the next day. You can see a list of UK Bank Holidays [here](https://www.gov.uk/bank-holidays). | ||
| </details> | ||
| - Payment runs are completed weekly on a Monday, we aim to have the invoice paid within a week of the invoice being received, and will guarantee to have the invoice paid within 2 weeks. | ||
| - When the usual payment run falls on a Bank Holiday Monday, payment runs will then move to the next day. You can see a list of UK Bank Holidays [here](https://www.gov.uk/bank-holidays). | ||
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| <details> | ||
| <summary>What if I have any questions or queries about my payments?</summary> | ||
| ### What if I have any questions or queries about my payments? | ||
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| Direct any queries to [email protected] where they will be picked up by our finance people. | ||
| </details> | ||
| - Direct any queries to [email protected] where they will be picked up by our finance people. | ||