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added: VShop downtime + updated: can i been banned?
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MuteBefehl committed Dec 15, 2024
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## Is VShop safe?
VShop is secure. We do not process or collect any account data. When you launch the app, it displays a web view of the official Riot Games login page. Once you click login, we get your authorization token and use it to securely authenticate requests to the official API (Application Programming Interface) to, among other things, fetch your shop just like the game would. No credentials are transmitted to us or stored. In addition, the code is completely open source, so you can take a look for yourself if you like: <https://github.com/VShopApp/mobile/>.

## Why is VShop sometimes not accessible and only after an update?
Valorant and Riot Games are constantly making changes to their server and security structure. If Riot Games makes a change, we may need to make certain changes to our app code. We will try to implement these changes as soon as possible. We will inform you on our [Discord](https://discord.com/invite/vshop) if something like this happens.

## Can I be banned if I use VShop?

Riot Games officially said in a [Tweet](https://twitter.com/playvalorant/status/1539728676815642624) that using unauthorized third party apps is bannable.
Riot Games officially stated in a [Tweet](https://twitter.com/playvalorant/status/1539728676815642624) that using unauthorized third-party apps is bannable.

In 2023, we were informed about three cases on our Discord where users of VShop were banned. We are unable to explain these cases. Riot Games sometimes bans accounts due to third-party software, even when the account holders report not using apps like VShop.

We have been informed about three cases on our Discord in the year 2023, where the users of VShop have been banned. We are unable to explain these cases. Riot Games falsely bans some accounts due to third party software. Even when the account holders don't even use apps like VShop.
In 2024, we have not been informed of any similar cases.

We take these cases very seriously, but Riot Games does not give detailed information about why they were banned, so we can't say 100% that VShop is responsible.
We take these cases very seriously. However, Riot Games does not provide detailed information about the reasons for these bans, so we cannot confirm with certainty that VShop is responsible.

If you suspect a problem with your account in connection with VShop, please fill out [this form](https://tally.so/r/3yMVRp).
If you suspect an issue with your account related to VShop, please fill out [this form](https://tally.so/r/3yMVRp).

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