Merge pull request #608 from UKHomeOffice/Sarah-Lombardi-patch-1

Update voice-and-tone.tsx

apps/docs/src/common/pages/content-style-guide/voice-and-tone.tsx

@@ -30,7 +30,7 @@ const Page: FC<PageProps> = ({ location }) => (
       <p>It should be consistent across all our products and services. It is who we are and how we demonstrate our values of courage, compassion, respect and collaboration.</p>
 <p>Here are some examples showing what we mean.</p>
  <h3 id="human">Human</h3>
-<p>A 'human' voice is empathetic, personal, and natural. It use words that the audience understands. Varying your sentence length and structure will help to make your content seem less rigid and monotonous. If you reuse templated text, make sure all the content is relevant to the user.</p>
+<p>A 'human' voice is empathetic, personal, and natural. It uses words that the audience understands. Varying your sentence length and structure will help to make your content seem less rigid and monotonous. If you reuse templated text, make sure all the content is relevant to the user.</p>
 <p>For example: 'You can work and study, and come and go as many times as you want before the permit expires.' rather than 'It allows employment, education and unlimited entry/exit.'</p>
 <h3 id="empowering">Empowering</h3>
 <p>Using an 'empowering' voice means focussing on what someone can do, rather than what they cannot do or what will be done to them. It provides options, next steps and support. Speak to the reader, use ‘you’ as much as you can, and write in the active voice.</p>
@@ -46,10 +46,10 @@ const Page: FC<PageProps> = ({ location }) => (
 <h2 id="tone">Tone</h2>
 <p>Tone can change depending on the audience or channel. Like in conversation, this is about being responsive to the person and the context.</p>
 <p>Whatever tone we take, it should reflect our voice and values.</p>
-<p>Here are some examples:</p>
+<p>For example:</p>
       <ul>
-<li>Our HR virtual assistant is more chatty, informal and varied in tone than our static HR guidance and policies.</li>
-<li>Our case management systems are direct, clear, professional and active in tone as staff need instructional and straightforward language that reflects their work processes and helps them to quickly and accurately complete tasks.</li> 
+<li>our HR virtual assistant is more chatty, informal and varied in tone than our static HR guidance and policies</li>
+<li>our case management systems are direct, clear, professional and active in tone as staff need instructional and straightforward language that reflects their work processes and helps them to complete tasks quickly and accurately</li> 
       </ul>
 
       <h2>Help improve this guidance</h2>