=== WP Support Plus Responsive Ticket System ===
Contributors: pradeepmakone07
License: GPL v3
Tags: ticket,support,helpdesk,crm,responsive,chat,skype,email pipe,contact,faq
Requires at least: 3.0
Tested up to: 4.3.1
Stable tag: 6.1.9

== Description ==

This plugin adds to Wordpress the features of a complete ticket system with 100% responsive and 100% Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket.

= Pro Features =
* http://pradeepmakone.com/wpsupportplus/

Features :

* ticket submission through the admin
* ticket submission through the frontend
* ticket submission on behalf of users
* priority, status, category selection for each ticket
* multiple file attachment for ticket and reply also attachments attached to mail as well
* Unlimited Support Agent user roll for ticket reply
* Supervisor user roll for Ticket & Agent Management
* assign tickets to agents
* agent based ticket statistics
* ticket assignment mail notifications
* delete ticket
* change status,category and priority without replying
* Guest ticket submission
* Guest ticket submission via Facebook
* mail notification upon new ticket submission for admin and originator
* 100% Responsive Design works with any theme
* 100% Ajax based functionality works 200% faster
* ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search
* responsive Support Button on all pages with top-left,top-right,bottom-left,bottom-right fix position options
* smooth integration with WordPress themes
* bootstrap based design
* skype chat
* skype call
* display phone number
* html editing of tickets
* custom slider menus
* In Plugin Support
* custom fields
* Restrict front-end ticket to specific user role (helpful for woocommerce customers)
* Email Piping (depend on availability of this feature on your host)
* public/private tickets for logged-in users
* FAQ functionality
* Custom CSS
* Google No CAPTCHA reCAPTCHA for guest ticket form
* Custom Status with ability to re-order, rename default Status
* Custom Priority with ability to re-order, , rename default Priority
* Add note for Support staff for ticket
* Canned Reply

= Examples areas of use : =

* technical support system
* trouble ticket system
* customer relationship management (CRM) system
* software release lifecycle management
* service request system
* company, hotel or real estate service desk
* helpdesk system
* contact form with database tracking
* collaborative content site with frontend post submission
* appointment request system
* easy ticket management for large orgnization

= Translations : =

* English(default by Pradeep)
* Dutch by Ben
* French by X-Raym
* Spanish by 3ways
* Italian by elmanisero (latest)
* Portuguese by creativeangels
* Serbian by Cherry ( http://www.trade.in.rs/ )
* Swedish by rickeclaesson
* Brazilian by Daniel Silveira
* Persian by Behrooz Sedqi ( http://www.apktops.ir )
* Arabic by Arab façade
* German by Michael L. Jaegers
* Romania by Mihai
* Russian by Vladimir Kudashev
* Traditional Chinese translation by Tiffany Lee
* Polish by Slawek Gdak ( http://www.blog.gdaq.pl )
* Czech by Milan Trebulák (latest)
* Turkish by Mustafa Can KIRANLI (latest)

= Pro version in exchange of translation =
* http://pradeepmakone.com/wpspdoc/2015/11/24/pro-version-in-exchange-of-translation/

== Installation ==

This plugin is almost plug and play! Just activate it and then go to WP Support Plus menu. You will learn automatically.

* create new user with roll "Support Agent" from User->Create New to use Agent facility after activating plugin

== Screenshots ==

1. screenshot-5.jpg
2. screenshot-1.jpg
3. screenshot-2.jpg
4. screenshot-3.jpg
5. screenshot-4.jpg


== Changelog ==
= V 6.1.9 =
* Two new shortcodes introduced [wp_support_plus_all_tickets] and [wp_support_plus_create_ticket] for ticket list and create ticket form respectively
* Canned reply feature added for backend
* Setting for Reply form position(top/bottom) added
* Setting for Accordion view enable/disable added
* Setting for hide selected status ticket from front end added (e.g. hide closed tickets from front-end)
* CKEditor update version 4.5.4
* Facebook login bug fix
* Create ticket success email bug fix
* Setting given to login module to replace by default WP login link
* Shortcode page builder compatibility given (See in plugin advanced settings)
* Some translation issues fixed

= V 6.1.8 =
* User avatar support (buddypress profile picture etc.)
* Few bug fixes

= V 6.1.7 =
* Custom Priority small bug fixed

= V 6.1.6 =
* Added ability to rename custom and default status
* Added ability to rename custom and default priority
* Added Add Note facility for front-end
* Bug fixed: custom status and Custom priority not adding

= V 6.1.5 =
* Added Settings to replace word "Ticket"
* Added Settings to replace default form labels (e.g. Subject, Description, etc.)
* Add note made private to support staff (hidden from customer view)
* Added support for HTML reply in email piping
* Few Bug fixes

= V 6.1.4 =
* Add create time, update time table list field with date and time to show using custom format
* Status and Priority re-ordering settings
* Add link to WP Support Plus to WordPress Admin Bar
* Allow additional recipients to ticket replies (CC and BCC)
* Create a new ticket from an existing thread
* Add a note without notification to a ticket
* Change ticket status without notification
* Add accordion to threads
* Improved registered user search
* Create ticket without notification from back-end on behalf of user or guest
* Search by Registered user name not work in backend bug fix
* Filter with priority not working in back-end bug fix
* Single or doble quote in Custom CSS textarea problem bug fix
* Email Template editor bug fixed for links and images
* multiple default statuses showing bug fixed
* issues with default status and priority text translations fixed

= V 6.1.3 =
* ability to enable, disable, change order of create ticket form except name, email, subject and discription
* ability to enable, disable, change order of ticket listing table for front-end
* ability to enable, disable, change order of ticket listing table for back-end
* ability to enable, disable ticket filter for front-end including filter for custom fields
* ability to create custom priority
* ability to set color for default status as well as custom status
* ability to set color for default priority as well as custom priority
* ability to sort ticket listing table on back-end on table header click
* added "All Active" in Status Filter that will get all tickets except closed status
* ability to set default 'reply to' email address for case where reply email must send to email other than send
* added thread date time along with 'time ago' for each thread
* email piping nl2br bug fixed
* automatically set mailPipe.php permissions on install or update
* disable front end new ticket submission for case if anyone want to create new ticket only via email piping and later he can see his ticket after login or register with same email
* handle email attachments for email piping (supported file type-jpg, png, gif, zip, pdf)
* added Email Templates with ability to choose applicable users for sending email for 'create new ticket' and 'reply ticket'
* added ability to choose users for sending email for 'change status', 'assign agent', 'delete ticket'
* added ability to set subject character length in ticket listing table for both front-end and back-end
* bug fixed- Search by Registered user name not work in backend
* bug fixed- Statistics page not showing custom statuses
* bug fixed- Bulk delete for agent not working if given athority to delete ticket

= V 6.1.2 =
* Required fields bug fixed introduced in 6.1.1
* Some spell correction

= V 6.1.1 =
* Added 3 more custom field type- Checkbox, Radio Button, Textarea
* Hide other plugin update bug fix for automatic update
* PEAR.php file included for email piping and no plain/text body found for email piping bug fixed
* Anti Spam technique for login
* Polish translation by Slawek Gdak(http://www.blog.gdaq.pl)

= V 6.0 =
* Automatic Update in dashboard for pro version
* Login area for non logged-in user in place of login link
* Registration link for guest to create new account if allowed by Wordpress installation
* New filter for back-end Support Plus having ability to remember filter for individual user until he reset/change
* New filter for back-end can also filter tickets by custom fields
* If guest create account(sign-up), he can see his old tickets he created as guest using same email address
* Email piping made even better
* Email piping multisite compatibility added (can use 1 blog for piping)
* Bulk Change Status, Category, Priority of ticket from back-end
* Bulk Assign ticket to Agents from back-end
* Bulk Delete tickets from back-end
* Changed HTML editor
* Agent Signature made HTML friendly (used editor)
* Traditional Chinese translation by Tiffany Lee
* Few bug fixes

= V 5.5 =
* Added Google No CAPTCHA reCAPTCHA for guest tickets
* FAQ shown to guest fixed
* Given setting to automatically change ticket status to status selected (gives more clearity to reply remaining tickets)
* Single ticket/category can be assigned to multiple agents 
* Many bug fixes

= V 5.4 =
* Admin can allow guest ticket file attachment
* Custom Status (addition to open, pending and closed)
* Custom message for guest after submitting ticket
* Many bug fixes
* Russian translation by Vladimir Kudashev

= V 5.3 =
* Agent can support from front-end
* Administrator can set whether or not agent can assign ticket to other.
* Administrator can set whether or not agent can delete ticket.
* Custom field bug fix.
* Administrator/supervisor can edit ticket fields of any ticket
* Create ticket mail sent to creator.
* Ability to create ticket for non-regitered user from back-end
* Ability to add custom css

= V 5.2 =
* Ability to add public/private ticket
* Added Drop-down custom field
* Added FAQ functionality
* Ability to hide login link for guest user on front-end
* Jquery trigger bug fix
* chdir bug fix for email piping
* Divi Tamplete compatibility bug fix
* Brazilian Translation by Daniel Silveira
* Persian Translation by Behrooz Sedqi (www.apktops.ir)
* Arabic Translation by Arab façade
* German Translation by Michael L. Jaegers
* Romania translation by Mihai

= V 5.1 =
* Added new ID based and created by search filters to backend ticket list
* Added filters for front end tickets
* Added an option for making custom fields optional/required
* Pre-assign Agent to category
* Bug fix for email piping
* Bug fix for back-end filter
* Swedish translation by rickeclaesson

= V 5.0 =
* Email piping feature added
* Hide Assigned task to an Agent from other agent
* Restrict front-end ticket to specific user role by giving setting to administrator to choose them
* Delete all attached files to ticket from server if we delete ticket in order to save server space
* Email Notifications for multiple administrator and agents email notifications as per the ticket assigned.
* Setting to select default category for new tickets
* Traslation text update

= V 4.4 =
* Custom Field Settings added
* Traslation text update
* Translation Serbian by Cherry

= V 4.3 =
* Role Management Settings added
* Now add agent/supervisor capability to your existing user roles
* Translation Portuguese by creativeangels

= V 4.2 =
* Multiple Vulnerabilities fix added
* SQL Injection security
* Full Path desclosure security
* Directory traversal security
* Brocken authentication security
* Removed downloadAttachment.php file for security reasons

= V 4.1 =
* Javascript Injection security bug fix
* Shift front-end styles to header
* Change front-end width for 100% of the page
* In Plugin Support added
* website changed to http://pradeepmakone.com/wpsupportplus/ for security reasons.

= V 4.0 =
* ticket submission on behalf of users added
* attachment sent with email added
* shortcode bug fixed
* turn off slider only settings added
* removed third party images and keep in plugin folder
* link in mail changed to support page instead of site url

= V 3.9 =
* Guest Ticket Form added
* Custom Sliding Panel Menu feature added
* Bug fixes

= V 3.7 =
* HTML Editing of tickets
* Hide "OR" login via facebook if not app details present
* Translation Dutch by Ben
* Translation French by X-Raym
* Translation Spanish by 3ways

= V 3.6 =
* plugin is now translation ready.

= V 3.5 =
* Skype Click to Chat added
* Skype Click to Call added
* Fix for secure gravtar images

= V 3.4 =
* fix fancybox width and height for skype call and chat

= V 3.3 =
* minor bug fixes

= V 3.2 =
* Skype chat
* Skype call

* Display phone number

= V 3.1 =
* Facebook login for guest user to submit ticket

= V 2.3 =
* Minor bug fix

= V 2.2 =
* Bug fix: Quotes in mail Every apostrophe ' is replace by \' in ticket title in mails and ticket list (but not ticket itself) 

= V 2.1 =
* Added setting of set email from and from name in support for Jason
* This setting is available for our free and paid both versions

= V 2.0 =
* supervisor user roll added
* ticket can be assigned to agent by supervisor or admin
* assign to filter added
* agent can filter ticket assigned to him
* ticket assignment mail notification
* statistics menu for management overview
* minor bug fixes

= V 1.0 =
* Initial release.