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Ruchika-mittal01 authored Nov 19, 2024
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21 changes: 21 additions & 0 deletions CHANGELOG.md
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Note: Changelog started in January, 2021

## November, 2024

### New Articles - November, 2024

| Article | Principal Author |
|---|---|

### Updated Articles - November, 2024

| Article | Updated By |
|---|---|

### Removed/retired Articles - November, 2024

| Article | Updated By |
|---|---|

### New Contributors - November, 2024

-

## October, 2024

### New Articles - October, 2024
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9 changes: 6 additions & 3 deletions Community/includes/mm4m365-core-team.md
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The MM4M365 core team has evolved over time and these are the people who have been a part of it.

**Core team**:
**Core team**

- [Marc D Anderson, MVP](https://www.linkedin.com/in/marcanderson)
- [Sharon Weaver](https://www.linkedin.com/in/sharonweaver/)
- [Simon Hudson, MVP](https://www.linkedin.com/in/simonjhudson/)
- [Simon Doy, MVP](https://www.linkedin.com/in/simondoy/)
- [Sharon Weaver](https://www.linkedin.com/in/sharonweaver/)
- [Galen Keene](https://www.linkedin.com/in/galenkeene/)
- [Pia Langenkrans](https://www.linkedin.com/in/pialangenkrans/)
- [Mats Warnolf](https://www.linkedin.com/in/matswarnolf/)

**Emeritus**:
**Emeritus**

- [Sadalit (Sadie) Van Buren](https://www.linkedin.com/in/sadalit/)
- [Emily Mancini, MVP, UXMC](https://www.linkedin.com/in/eemancini/)
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Expand Up @@ -36,7 +36,7 @@ To advance to the 200 level, consider the following activities:

Focus on known working groups, like project teams and departments, to begin transitioning to [Microsoft 365 Groups](https://support.microsoft.com/office/learn-about-microsoft-365-groups-b565caa1-5c40-40ef-9915-60fdb2d97fa2) or [Dynamic Distribution Groups](/Exchange/recipients/dynamic-distribution-groups/dynamic-distribution-groups) (when file management or additional collaboration outside of email is not needed). These working groups are considered the "inner loop" which is a known set of people working together. The members and output are clearly defined simplifying the choice of what-to-use when.

 A project team needs to communicate updates internally and collaborate on files. A Microsoft 365 Group will provide a shared calendar, email distribution list, SharePoint Team Site, and the potential to add a Microsoft Team for a robust meeting space with persistent chat. Project communication should shift to SharePoint news, the associated Microsoft 365 Group email distribution list, or Teams chats.
A project team needs to communicate updates internally and collaborate on files. A Microsoft 365 Group will provide a shared calendar, email distribution list, SharePoint Team Site, and the potential to add a Microsoft Team for a robust meeting space with persistent chat. Project communication should shift to SharePoint news, the associated Microsoft 365 Group email distribution list, or Teams chats.

A department, depending on the size and company culture, may also benefit from a Microsoft 365 Group. Large departments where all members are not actively collaborating may be best served by a Dynamic Distribution Group as communication is primarily one way and the smaller functions within the department are then collaborating with Microsoft 365 Groups.

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69 changes: 35 additions & 34 deletions Community/microsoft365-maturity-model--communication.md
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Expand Up @@ -36,6 +36,7 @@ Communication professionals will sometimes refer to the [Principles of Communica
## Evolution of this competency

See the [Maturity Model for Microsoft 365 - Introduction](microsoft365-maturity-model--intro.md) for definitions of the Maturity Model levels.
Note: Some characteristics should, perhaps, be addressed a little more urgently than others; these have been marked with the 'Sparkles' emoji: ✨

### Level 100 - Initial

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- Nominated functions for reviewing/creating/releasing some classes of communications, i.e. nominated communications roles.
- A policy is available to guide users on appropriate communications and there are mechanisms to support them.
- Example ‘tone of voice’ guidance, reinforcement of company values and phrases (including mission statements).
- Example and guidance are provided for ‘tone of voice’ guidance, reinforcement of company values and phrases (including mission statements).

#### 200 Information Architecture

- Some degree of targeting, based on groups and distribution lists; users are not necessarily aware of the ability to do this
- Basic mechanisms for prioritization of higher importance messaging exist, but are ungoverned
- Some degree of targeting is implemented, based on groups and distribution lists; users are not necessarily aware of the ability to do this.
- Basic mechanisms for prioritization of higher importance messaging exist, but may be ungoverned.

#### 200 Content

- Use of templates for messages, newsletters, documents are in place, but not enforced
- Standardized images and logos (stored in a shared location)
- More than a single method of pushing communication to internal users, leading to some consideration of which tool in the portfolio is best for specific communication
- Publication of key messages to an intranet or other persistent system for ad hoc access and later retrieval
- Some mechanisms for feedback or further interaction resulting from communications
- Ability to schedule future communications
- Use of templates for messages, newsletters, documents are in place, but not enforced.
- Standardized images and logos are stored in a shared location, but with minimal control.
- More than a single method of pushing communication to internal users is used, leading to some consideration of which tool in the portfolio is best for specific communication.
- ✨ There is publication of key messages to an intranet or other persistent system for ad hoc access and later retrieval.
- Some mechanisms for feedback or further interaction resulting from communications have been established.
- Ability to schedule future communications is available.

#### 200 Impacts

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#### 300 Governance, Risk, Compliance & Security

- Communications policies are published and widely understood; some monitoring and reinforcement is in place.
- Guidance exists on writing style; spelling and grammar checking is in active use.
- Communications policies are published and widely understood; some monitoring and reinforcement is in place.
- Guidance exists on writing style; spelling and grammar checking is in active use.
- Feedback and corrections are acted on.
- Brand guidelines cover internal as well as external use.
- Brand guidelines cover internal as well as external use.

#### 300 Information Architecture

- Different communication mechanisms/channels are understood at an organizational level and often used effectively by staff
- Different communication mechanisms/channels are understood at an organizational level and often used effectively by staff.
- The purpose of different types of communication are considered and understood and appropriate strategies are defined for different categories and constraints.
- The portfolio of communication options is broader, and a clear set of rules determine which to use for specific content types
- Mechanisms exist for sharing localized messages with other parts of the organization; these are based on author judgement
- The portfolio of communication options is broader, and a clear set of rules determine which to use for specific content types.
- Mechanisms exist for sharing localized messages with other parts of the organization; these are based on author judgement.

#### 300 Content

- Templates, images, and logo assets etc. are available and encouraged.
- Top down, bottom up, and peer to peer communications are supported
- Mechanisms to prioritize messages exist in multiple channels, are well defined and broadly understood
- Basic, mostly manual mechanisms are in place for scheduling communication, updating, removing or archiving superseded or expired communications.
- Templates, images, and logo assets etc. are available and encouraged.
- Top down, bottom up, and peer to peer communications are supported.
- Mechanisms to prioritize messages exist in multiple channels, are well defined and broadly understood.
- Basic, mostly manual mechanisms are in place for scheduling communication, updating, removing or archiving superseded or expired communications.

#### 300 Impacts

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#### 400 Governance, Risk, Compliance & Security

- Message life cycle management ensures timeliness, approvals, moderation, accuracy, tracking, and removal at the appropriate time.
- Logs, feedback, site usage etc. confirms that content and messages are being received and that tracking analytics and reporting are available
- Logs, feedback, site usage etc. confirms that content and messages are being received and that tracking analytics and reporting are available.

#### 400 Information Architecture

- Communications are displayed in as many locations as needed, in the proper context, but without duplication of content.
- Individuals, groups and roles are consistently targeted, based on well-maintained profiles and tagging
- Different media types are employed to ensure reach and comprehension across the workforce, e.g. live chat, published documents and pages, live briefings, on demand video and podcast/audio (for road warriors, for example)
- The process for aggregating information from multiple sources, or for pushing messages from one part of an organization to another are actively curated
- Communications are displayed in as many locations as needed, in the proper context, but without duplication of content.
- Individuals, groups and roles are consistently targeted, based on well-maintained profiles and tagging.
- Different media types are employed to ensure reach and comprehension across the workforce, e.g. live chat, published documents and pages, live briefings, on demand video and podcast/audio (for road warriors, for example).
- The process for aggregating information from multiple sources, or for pushing messages from one part of an organization to another are actively curated.

#### 400 Content

- Templates and standards are mandated and embedded in the communication process
- Templates and standards are mandated and embedded in the communication process.
- Mechanisms to prioritize messages are standardized and broadly adopted.
- Processes exist to manage inappropriate use and these processes are connected to incentives
- [Organizational Assets](/sharepoint/organization-assets-library), such as agreed imagery, iconography, are standardized for communications use.
- Written content is formatted and presented to support online reading patterns and accessibility standards
- Processes exist to manage inappropriate use and these processes are connected to incentives.
- [Organizational Assets](/sharepoint/organization-assets-library), such as agreed imagery, iconography, are standardized for communications use.
- Written content is formatted and presented to support online reading patterns and accessibility standards.
- Communications are sampled for style, effectiveness etc. and guidance on improvement is offered.
- Some Compliance and DLP rules are enabled
- Some Compliance and DLP rules are enabled.

#### 400 Impacts

Expand All @@ -177,9 +178,9 @@ Management of the communication process includes deliberate and systematic proce

#### 500 Governance, Risk, Compliance & Security

- Communications are automatically sampled for style, effectiveness etc. and guidance on improvement is implemented.
- Communication training is provided across multiple media types.
- Lifecycle management is strongly implemented and largely automated.
- Communications are automatically sampled for style, effectiveness etc. and guidance on improvement is implemented.
- Communication training is provided across multiple media types.
- Lifecycle management is strongly implemented and largely automated.
- Compliance and DLP rules are comprehensively applied and enforced.

#### 500 Information Architecture
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#### 500 Content

- Formatting and publication of content to different media types is automated or instantiated in robust processes (e.g. text to speech, speech to text, automated publishing, multi-lingual or multi-cultural content)
- Formatting and publication of content to different media types is automated or instantiated in robust processes (e.g. text to speech, speech to text, automated publishing, multi-lingual or multi-cultural content).
- Longitudinal communications are well understood and carefully managed.
- A-B testing of messaging may be in place.
- Focus time (non-communication periods) are encouraged and protected.
- Focus time (non-communication periods) are encouraged and protected.

#### 500 Impacts

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