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Create News “2024-federal-tech-trends-zero-trust-customer-experience-top-the-list” #469

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33 changes: 33 additions & 0 deletions _news/news/2024-federal-tech-trends-zero-trust-customer-experience-top-the-list.md
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---
layout: news
publisher: Fed Tech
title: "2024 Federal Tech Trends: Zero Trust, Customer Experience Top the List"
url-link: https://fedtechmagazine.com/article/2023/12/2024-federal-tech-trends-zero-trust-customer-experience-top-list
publication-date: December 21, 2023
description: The 2024 federal technology trends are heavily influenced by
executive orders focusing on zero-trust security and enhancing citizens'
digital experience with government services. Agencies are gearing up to meet
the zero-trust deadlines and are looking forward to measuring their progress
towards the customer experience goals set by the 21st Century Integrated
Digital Experience Act (21st Century IDEA). The move towards zero-trust
security is a top priority, with a significant percentage of agencies
confident in meeting the requirements. However, challenges remain, and there's
a call for improved engagement between the federal government and private
industry to navigate these complex initiatives. Additionally, the federal
government is making strides in customer experience projects, taking a
human-centered approach to service delivery. Other key concerns for 2024
include data management, cybersecurity, and workforce issues, with a focus on
system interoperability, common data standards, and the need for a more robust
understanding of data and analytics.
synopsis: >-
* **Zero-Trust Security:** Agencies are working towards meeting zero-trust
deadlines, with many confident in their ability to comply. However, challenges
persist, and collaboration with private industry is deemed crucial for
success.

* **Customer Experience Enhancement:** Significant progress has been made in improving the digital experience of citizens interacting with government services, with agencies focusing on human-centered service delivery.

* **Data Management:** There's a need for more attention towards system interoperability, common data standards, and data accessibility to support agency modernization efforts.

* **Cybersecurity Concerns:** As agencies continue to migrate services to the cloud, they face cybersecurity and procurement challenges that need to be addressed to fully benefit from digital transformation.
---
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