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+---
+layout: news
+publisher: Fed Tech
+title: "2024 Federal Tech Trends: Zero Trust, Customer Experience Top the List"
+url-link: https://fedtechmagazine.com/article/2023/12/2024-federal-tech-trends-zero-trust-customer-experience-top-list
+publication-date: December 21, 2023
+description: The 2024 federal technology trends are heavily influenced by
+  executive orders focusing on zero-trust security and enhancing citizens'
+  digital experience with government services. Agencies are gearing up to meet
+  the zero-trust deadlines and are looking forward to measuring their progress
+  towards the customer experience goals set by the 21st Century Integrated
+  Digital Experience Act (21st Century IDEA). The move towards zero-trust
+  security is a top priority, with a significant percentage of agencies
+  confident in meeting the requirements. However, challenges remain, and there's
+  a call for improved engagement between the federal government and private
+  industry to navigate these complex initiatives. Additionally, the federal
+  government is making strides in customer experience projects, taking a
+  human-centered approach to service delivery. Other key concerns for 2024
+  include data management, cybersecurity, and workforce issues, with a focus on
+  system interoperability, common data standards, and the need for a more robust
+  understanding of data and analytics.
+synopsis: >-
+  * **Zero-Trust Security:** Agencies are working towards meeting zero-trust
+  deadlines, with many confident in their ability to comply. However, challenges
+  persist, and collaboration with private industry is deemed crucial for
+  success.
+
+  * **Customer Experience Enhancement:** Significant progress has been made in improving the digital experience of citizens interacting with government services, with agencies focusing on human-centered service delivery.
+
+  * **Data Management:** There's a need for more attention towards system interoperability, common data standards, and data accessibility to support agency modernization efforts.
+
+  * **Cybersecurity Concerns:** As agencies continue to migrate services to the cloud, they face cybersecurity and procurement challenges that need to be addressed to fully benefit from digital transformation.
+---