The Manual Intervention module allows Cortex flows and processes to be run separately from any User Interactions. This allows a user to view and launch any pending UIs from a dashboard flow. By using this module, processes can be run with a Case Management style interaction.
This functionality is achieved by using the Cortex-Logging module. This module can also support Access Control, restricting different processes to certain Active Directory groups.
The module allows users to perform the following functionality:
- Pause a flow and wait for a User Interactions
- View all processes and if required, launch the UI for that process in a new tab
- Resume a flow from an opened UI flow
- Assign an AD Group to a Process execution
The following features are planned for v1.1:
- Email a link to the Dashboard flow to a user or group of users once the UI is pending.
- Send / Receive an email in place of a UI for a paused process
- Allow intergration with 3rd party UI
This version of the CTX-Manual-Intervention module was developed in Cortex version 7.1. Some functionality may not be available on different versions of Cortex.
The module requires the following Cortex OCIs:
- Database
- HTTP
- PowerShell (optional for Access Control extensions)
The CTX-Manual-Intervention module requires the following files:
The CTX-Manual-Intervention module has the following additional requirements which are explained in detail in the Installation section:
- Cortex-Logging Solution
- Manual Intervention Config File
Details of the installation can be found in the CTX-Manual-Intervention Deployment Plan. This document covers the deployment of all the module requirements, including the additional LivePortal components and the Manual Intervention Config File. For the Cortex-Logging solution, see Cortex-Logging Github Module
A detailed User Guide has been provided with instructions on how to use the flows/subtasks, available here. Configuration of subtask inputs and outputs are detailed in notes on the subtask workspace.
Unfortunately, we cannot offer pull requests at this time or accept any improvements.
CTX-Manual-Intervention has the following versions, starting with the most recent: v1.0
| Version | Release | Functionality | Notes |
|---|---|---|---|
| v1.0 | 18/10/2021 | Manual Intervention - first full release | Created |
All functionality within this module is licensed under the Apache 2.0 License.
Copyright 2021 Cortex Limited
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.