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updating screenshots and cancelling via CP not chargebee #263

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Jun 25, 2024
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19 changes: 9 additions & 10 deletions docs/about-hypernode/billing/billing-faq-for-the-control-panel.md
Original file line number Diff line number Diff line change
Expand Up @@ -38,30 +38,29 @@ If you log in via [my.hypernode.com](https://auth.hypernode.com/), please use th

- Log into your Control Panel via [my.hypernode.com](http://my.hypernode.com)
- There are two ways to go the **Change plan** page:
- Go to the**Change plan** page by selecting it from the sidebar on the left. Move your mouse over **Hypernodes** to make the menu appear:
![](_res/YqbbPnc1vfVsic4Kn0_vQRU6kipJ9FLviw.png)
- Or click **Change your plan** in the Hypernode overview:
- Click **Change plan** in the Hypernode overview:
![](_res/4tWafqDklisEwVNRFCA8VVvhf0zHkYMi1A.png)
- Go to the**Change plan** page by going to settings from the sidebar on the left and scrolling down. Move your mouse over **Hypernodes** to make the menu appear:
![](_res/YqbbPnc1vfVsic4Kn0_vQRU6kipJ9FLviw.png)
- You'll now see an overview of your current plan on the left and the new plan on the right:
![](_res/tkmbOB9hsfJ0SfLR-TNCFtKqzRNgC6bvmA.png)
- Select the desired plan and the type of environment, Development or Production.
- Select an add-on. Read more about our two SLA levels [here](../support/emergency-support-outside-office-hours.md).
- Agree with terms and conditions and click **Change** to change this plan. Your plan will be changed immediately.
- You can alternatively schedule the change plan for desired date and time.
- Warnings, if applicable, will be shown on the left.

## How to Cancel Your Plan

- Log in to the [Control Panel](https://my.hypernode.com/).
- Click on your username in the top right.
- Select **Billing portal** from the menu.
- In the Billing portal, select your current plan.
- Then click on **Cancel subscription**.
- The next screen confirms when your subscription will end. Please submit the reason of your cancellation as your feedback is valuable to us.
- Click on **Confirm cancellation** to finalise your cancellation.
- Go to **settings** of the Hypernode you want to cancel.
- Scroll down to **Cancel my subscription**
- The next screen confirms that your subscription will end. Please submit the reason of your cancellation as your feedback is valuable to us.
- Click on **Continue to cancellation** to confirm the ending date of your subscription.

### Cancellation Per End Date

You can cancel your subscription at any time via your control panel. The end date of your subscription is always the first of the next month. Example: if you cancel your subscription on the 15th of June, your Hypernode will be no longer available from the 1st of July onwards.
You can cancel your subscription at any time via your Control Panel. The end date of your subscription is always the first of the next month. Example: if you cancel your subscription on the 15th of June, your Hypernode will be no longer available from the 1st of July onwards.

## How to Add a Purchase Order Number

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