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Updates (#1284)
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saudsami authored Nov 12, 2024
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11 changes: 6 additions & 5 deletions shared/agora-analytics/_call-search.mdx
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Expand Up @@ -30,7 +30,7 @@ To enable Call Inspector, subscribe to an <Vpd k="NAME"/> pricing plan. For deta

On the Call Search page, you can apply multiple filters (including channel name, call duration, call freeze rates, and number of users) to search calls and view their basic information.

![1650429061180](https://web-cdn.agora.io/docs-files/1650429061180)
![Call Search](/images/analytics/call-search.png)

To search calls, follow these steps:

Expand All @@ -42,9 +42,7 @@ To search calls, follow these steps:

- Advanced search: Click **Advanced** in the upper right corner, add one or more filters as needed, and then click **Search**.

① The accessible time range depends on the data retention policy for Call Inspector features in your [Pricing Plans](/agora-analytics/overview/pricing).


The accessible time range depends on the data retention policy for Call Inspector features in your [Pricing Plans](/agora-analytics/overview/pricing).

## Get Call Overview<a name="overview"></a>

Expand All @@ -63,14 +61,17 @@ The Call Overview page consists of the following sections.

This section shows issues that might significantly affect user experience in the current call, including the following subsections:

![1650429089290](https://web-cdn.agora.io/docs-files/1650429089290)
![Call Overview](/images/analytics/call-overview.png)

| | Description | Notes |
| -------- | ------------------------------------------------------------ | ------------------------------------------------------------ |
| Statistical insights | Important conclusions related to audio and video freezing. | <li>If the number of [ACU](/agora-analytics/reference/call-search-terms#acu-accumulated-call-users) for the current call is less than 20 or no conclusion is available, this subsection is hidden.</li><li>The data granularity of this subsection is one minute. If fewer than 20 (included) users are online during a given minute, the data point for this minute is ignored.</li><li>In the upper right corner of this subsection, click the arrow icon <img src="https://web-cdn.agora.io/docs-files/1650253912839" /> to scroll to [Detailed statistics](#data).</li> |

{/*
| Call experience (beta) | Significant user experience issues during the call. See [Diagnosis checklist items](/agora-analytics/reference/call-search-terms#diagnosis-checklist-items). | Click on an issue to jump to the corresponding [Call Diagnosis (Beta) ](#diagnosis) page, where you can view the diagnosis conclusions of up to 10 users at the same time. |
| Host diagnosis (beta) | Issues encountered by hosts during the call. See [Diagnosis checklist items](/agora-analytics/reference/call-search-terms#diagnosis-checklist-items). | Click on an issue to jump to the corresponding [Call Diagnosis (Beta) ](#diagnosis) page, where you can view the diagnosis conclusions of up to 10 users at the same time. |
| Abnormal host (beta) | Hosts who encounter streaming exceptions during the call, which are displayed along with their user IDs, streaming duration, and exception types. | <li>If the Host diagnosis subsection shows no exception, this subsection is hidden.</li><li>Click on an exception to jump to the corresponding [Call Diagnosis (Beta)](#diagnosis) page, where you can view the diagnosis results for this host.</li> |
*/}

### Detailed statistics <a name="data"></a>

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