diff --git a/Products/ZenCollector/services/ConfigCache.py b/Products/ZenCollector/services/ConfigCache.py
index e61e8800c7..8dedded71d 100644
--- a/Products/ZenCollector/services/ConfigCache.py
+++ b/Products/ZenCollector/services/ConfigCache.py
@@ -128,10 +128,10 @@ def remote_getDeviceConfigs(
 
         return {
             "new": [
-                self._stores.device.get(key).config for key in newest_keys
+                _get_configs(newest_keys, self._stores.device, self.log)
             ],
             "updated": [
-                self._stores.device.get(key).config for key in updated_keys
+                _get_configs(updated_keys, self._stores.device, self.log)
             ],
             "removed": list(removed),
         }
@@ -195,6 +195,25 @@ def _filter(self, keys, predicate):
                 method("error filtering device ID %s", key.device)
 
 
+def _get_configs(keys, store, log):
+    if log.isEnabledFor(logging.DEBUG):
+        mlog = log.exception
+    else:
+        mlog = log.error
+    for key in keys:
+        try:
+            yield store.get(key).config
+        except Exception as ex:
+            mlog(
+                "failed to retrieve config "
+                "error=%s service=%s collector=%s device=%s",
+                ex,
+                key.service,
+                key.monitor,
+                key.device,
+            )
+
+
 class _DeviceProxy(object):
     # The predicate returned by getOptionsFilter expects an object
     # with an `id` attribute.  So make a simple class with one attribute.