When an alert is acknowledged in OpsGenie, it should be acknowledged in ZMON.

[avaczi]

We have a number of alerts which have OpsGenie notifications set. These are triggered as expected upon the alert. If one acknowledges the notification via OpsGenie, everything works as expected, too.

However, if the bell icon is clicked in the ZMON UI, and then the conrimation button, the fact of acknowleging is not communicated to OpsGenie. As a result, the escalation steps are taken after the defined time period. In the example in the screenshot, the alert was ACKd at 14:25 via ZMON UI, and then the escalation started at 14:30.

On the UI, the icon changes to the acknowledged state, as expected.

[mohabusama]

ACK'ing from the UI was a nice to have visual cue, but was not intended to update status in the notification service backend.

We will try to discuss it further and see the proper way to move forward.

[rajatparida86]

Problem:
The user wants the information about "Acknowledging an alert in ZMON UI" to be transferred to the "Notification backend e.g. OpsGenie"