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Substance Painter crashes on exit, if Ayon was used #17

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alainxi opened this issue Oct 16, 2024 · 0 comments
Open
2 tasks done

Substance Painter crashes on exit, if Ayon was used #17

alainxi opened this issue Oct 16, 2024 · 0 comments
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community Issues and PRs coming from the community members type: bug Something isn't working

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@alainxi
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alainxi commented Oct 16, 2024

Is there an existing issue for this?

  • I have searched the existing issues

Current Behavior:

Substance Painter crashes on exit, if Ayon Publisher was opened and closed before exiting Substance Painter.

Expected Behavior:

Ayon should not make Substance Painter crash.

Version

1.0.0

What platform you are running on?

Windows

Steps To Reproduce:

1 : Start Substance Painter v10.1.0 using the Tray Launcher.
2 : From inside Substance Painter, open Ayon-->Publish GUI (without even executing a publish).
3 : Close Ayon's Publish GUI.
4 : Exit Painter (without saving).

On next Painter start, a popup displays this : Substance 3D Painter did not shutdown correctly (it says it will send a crash dump to support).

The bug does NOT happen if I do this :
1 : Start Substance Painter v10.1.0 using the Tray Launcher.
2 : Exit (without doing nothing).

Are there any labels you wish to add?

  • I have added the relevant labels to the bug report.

Relevant log output:

Looking at Susbstance Painter logs  ( in C:\Users[userName]\AppData\Local\Adobe\Adobe Substance 3D Painter ),   here are errors that appear when I open Ayon's Publish gui :

[INFO] <Python> Using existing QApplication..
[INFO] <Python> 

[INFO] <Python> Registered font families: Noto Sans, Noto Sans, Noto Sans, Noto Sans, Noto Sans Mono Black, Noto Sans Mono, Noto Sans Mono ExtraBold, Noto Sans Mono ExtraLight, Noto Sans Mono Light, Noto Sans Mono Medium, Noto Sans Mono, Noto Sans Mono SemiBold, Noto Sans Mono Thin
[INFO] <Python> 

[ ERR] <Python> >>> [ *** Discovered 2 abstract plugins
- Creator
- AutoCreator ] 

[ ERR] <Python> >>> [ Auto-creating workfile instance... ]

Additional context:

This report was done with these versions :
ayon-substance-painter 0.2.2
ayon-launcher 1.1.1
Substance Painter v10.1.0

When exiting from Substance Painter, there are no errors in the logs :

[INFO] "[DBG INFO][Plugins]" "Unload plugin resources-updater"
[INFO] "[DBG INFO][Plugins]" "Disable plugin resources-updater located at file:///C:/Program Files/Adobe/Adobe Substance 3D Painter/resources/application_plugins/resources-updater/main.qml"
[INFO] "[DBG INFO][Plugins]" "Unload plugin photoshop-export"
[INFO] "[DBG INFO][Plugins]" "Disable plugin photoshop-export located at file:///C:/Program Files/Adobe/Adobe Substance 3D Painter/resources/application_plugins/photoshop-export/main.qml"
[INFO] "[DBG INFO][Plugins]" "Unload plugin autosave"
[INFO] "[DBG INFO][Plugins]" "Disable plugin autosave located at file:///C:/Program Files/Adobe/Adobe Substance 3D Painter/resources/application_plugins/autosave/main.qml"
[INFO] "[DBG INFO][Plugins]" "Unload plugin "
[INFO] "[DBG INFO][Plugins]" "Disable plugin located at qrc:/plugins/pythonjsonserver.qml"
[INFO] Killing AYON Qt widgets..
[INFO]

[INFO] Deleting widget: FoldersDialog
[INFO]

[INFO] Deleting widget: PublisherWindow
[INFO]

[INFO] Deleting widget: HelpDialog
[INFO]

@m-u-r-p-h-y m-u-r-p-h-y added the community Issues and PRs coming from the community members label Oct 16, 2024
@MustafaJafar MustafaJafar added the type: bug Something isn't working label Oct 17, 2024
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