diff --git a/docs/product/support/README.md b/docs/product/support/README.md index 2025099ab..843e495a1 100644 --- a/docs/product/support/README.md +++ b/docs/product/support/README.md @@ -58,10 +58,7 @@ The SLA times listed below are the timeframes in which you can expect the first | **Minor**
_4 am - 8 pm ET, business days_* | Reasonable best effort | 48 business hours | 24 business hours | | **General Guidance**
_4 am - 8 pm ET, business days_* | Reasonable best effort | 72 business hours | 72 business hours | -\* _Business day_ - any day in which normal business operations are conducted (Mon-Fri, except for US public holidays) -{% endif %} - -{% if is_self_hosted() %} +{% else %} | Severity | Gold | | -------------------- | ------------------ |