tl_shine.txt

{URL}
https://raw.githubusercontent.com/shinenelson/TSupport/master/tl_shine.txt

{COMMENT}
===================================
shine's Custom TSupport Template File
===================================

{COMMENT}
======
BASICS
======

{KEYS}
tg
{VALUE}
Telegram 

{KEYS}
wa
{VALUE}
WhatsApp 

{QUESTION}
Hello or anything irrelevant in the beginning
{KEYS}
hi
{VALUE}
Hello, how can we help you with Telegram?

{QUESTION}
I love Telegram. Its so cool.
{KEYS}
happy
{VALUE}
We're happy that you love the app. We do too. Enjoy messaging your loved ones with Telegram Messenger. 😊

{QUESTION}
Thank you so much for helping me
{KEYS}
gladhelp
{VALUE}
We're glad that we could be of help and you're happy with the solution. Is there something else with Telegram that we could help you out with?

Feel free to come back here if you need help with something else in the future. Enjoy messaging your loved ones with Telegram Messenger. 😊

{QUESTION}
Responding to a conversation after a really long time.
{KEYS}
late
{VALUE}
Hello, we're sorry for making such a huge delay in responding to you. We know its been a really long time since you asked this query. But we would like to let you know that we're here for you.

We recieve loads of issues / queries / feedback / messages regarding Telegram. Though we endeavour to respond to all these queries. Its difficult to track every issue. We have a very limited set of volunteers. We might often miss out on a few occassions. We sincerely apologize for the inconvenience we have caused to you.

Do you still have an issue with Telegram that you would like us to help you out with?

Find out more cool features of Telegram from our : 
* FAQ : https://telegram.org/faq
* Blog : https://telegram.org/blog
* Twitter : https://twitter.com/telegram


{QUESTION}
I'm blocked from sending messages to non-contacts (people contacted via usernames)
{KEYS}
spam
{VALUE}
If you message people by their username, especially strangers, they might dislike that and report you for spam. An account marked as spam will be restricted from messaging others - you will only be able to message mutual contacts (friends which you have both saved each other's phone numbers). 

If your account was marked as spam, we can forward your request to remove that spam status for now. However, the team may only remove that status once. If you get reported for spam again, the team may not be able to remove your spam status again. 

To request removal of spam status, the team will need to know :

1) The phone number for your Telegram account
2) What you were doing and why you might have been marked as spam

{QUESTION}
Why isn't Telegram popular?
{KEYS}
notpopular
{VALUE}
Though Telegram being clearly more advanced than any other popular messenger apps in the market. The general public fail to realize the true potential of Telegram and continue to be satisfied with whatever they have.

What you can do to change that is to invite your friends, family and loved ones to Telegram.


{QUESTION}
Something that you can't understand
{KEYS}
explain
{VALUE}
Can you explain your problem in better details so that we could help you out?

{QUESTION}
I want to do somthing that does not exist on Telegram yet
{KEYS}
nosupport
{VALUE}
We're sorry. Telegram does not support that feature as of yet. But hey, if there is a widespread demand for the feature, we might actually implement it.

{QUESTION}
I want something that you can't give me.
{KEYS}
noinfo
{VALUE}
We're sorry, we don't give out that kind of information.

{QUESTION}
Blah... blah... blah...
{KEYS}
resolved
{VALUE}
We understand that you do not have an *issue* that we can help you with. So, until you have a genuine issue with Telegram, we're marking this conversation as RESOLVED.

{QUESTION}
Irrelevant pestering conversations
{KEYS}
pest
{VALUE}
Thank you for constantly replying. However, since your messages are more of a conversation that an enquiry regarding a Telegram feature, we are going to ignore you until you have a genuine query about a feature of Telegram. Until then, you will be ignored. Sorry.

Please note that this chat is used for support and enquiries about Telegram only. Our volunteers read and view everything you post here. If you do not have a question at this moment, we shall mark this conversation as closed.

Here's an idea, in case you need a place to keep your data:

Create a group with another person and then remove them from the group. Now you have a group to yourself — you can send anything there, e.g., memos, forwarded messages, pictures or videos. Since it is synced across all your devices, you can then access this data on your devices.

{QUESTION}
Be like WhatsApp
{KEYS}
sepdiff
{VALUE}
Telegram is a separate, different, unique and advanced entity that is way ahead of WhatsApp or any other instant messaging service in the market today. And what made us who weare today is because we innovated. We refused to copy features. And we kept our vision and roadmap streamlined to providing users a smooth service than a bloated app. We're concerned about our users privacy and keep that as our top priority above anything else. So, asking us to be like xx app is like us to give you something that you already can get elsewhere on your own. Please understand the merits of our service and comparing with the other services that you expect us to be like. Then decide what you want to say about it.

{COMMENT}
==========
UPDATES
==========

{QUESTION}
Using an unofficial flavour of Telegram
{KEYS}
unof
{VALUE}
We've noticed that you are not using an official flavour of Telegram. While you're completely free to choose, we recommend you use the official builds of Telegram. We cannot help you out if you're using unofficial builds of Telegram.



{QUESTION}
A new update has been released
{KEYS}
upd
{VALUE}
Hey, did you know that Telegram rolled-out some new updates to Telegram recently with more new cool features to amaze you?



{QUESTION}
Download link to Latest iOS app
{KEYS}
li
{VALUE}
You can find the latest Telegram for iOS here : https://telegram.org/dl/ios

{QUESTION}
Download link to Latest Andoid app
{KEYS}
la
{VALUE}
You can find the latest Telegram for Android here : https://telegram.org/dl/android

{QUESTION}
Download link to Latest Windows Phone app
{KEYS}
lwp
{VALUE}
You can find the latest Telegram for Windows Phone here : https://telegram.org/dl/wp

{COMMENT}
======
INDIAN
======

{QUESTION}
Is Telegram an Indian company?
{KEYS}
indian
{VALUE}
Telegram does not belong to any country in particular. It is a global non-commercial project with contributors from all over the world.

Telegram's goal is to allow everyone to get back their right to privacy. We've built a free non-commercial service to achieve this. The project is distributed — Telegram servers, companies, developers, people and its users are spread around and across the world.

If you joined Telegram because of a particular forward message, we tell you that it is totally un-true. Telegram is not an Indian company. It belongs to the world and to people everywhere. I'd say Telegram is as much Indian as Linux, Firefox and Wikipedia are.

{QUESTION}
Why is Telegram not available in Indian languages?
{KEYS}
indiclang
{VALUE}
Telegram hasn't been translated to Indian languages yet. We are adding more languages as the demand rises.

If you joined Telegram because of a particular forward message that told you that Telegram was an Indian company, we tell you that it is totally un-true. Telegram is not an Indian company. We try to keep it as decentralized and spread across as many different jurisdictions as possible. So, Telegram does not necessarily have to heed to Indic languages by default. But if the need / demand arises, we'll sure support the specified language.

If you are a professional translator, linguist or language geek, you could help Telegram with a translation. To learn more about this, check out the FAQ : https://telegram.org/faq

{QUESTION}
Why doesn't the emoji set have the Indian flag?
{KEYS}
flag
{VALUE}
We're currently using similar emojis on all platforms, these are based on the Apple Emojis, which indeed do not include the Indian flag. So, we're sorry that we cannot provide this feature at the moment.

If you joined Telegram because of a particular forward message that told you that Telegram was an Indian company, we tell you that it is totally un-true. Telegram is not an Indian company. We try to keep it as decentralized and spread across as many different jurisdictions as possible.

{COMMENT}
==========
FEATURES
==========

{QUESTION}
Why are files attaching very slow?
{KEYS}
filesend
slowconn
{VALUE}
That probably must be because you have a slow internet connection. Can you try to reproduce the issue with a high-speed internet connection (like a WiFi connection)?

{QUESTION}
Can I send a .xxx file on Telegram?
{KEYS}
format
{VALUE}
Yes you can. You can send any kind of file on Telegram.

But certain file formats (like .webp, for example) are used by Telegram to be displayed inline. So, you won't be able to download these formats. In order to download such files, you should either rename the file extension or compress to a zip archive and send it over so that it can be downloaded by the recipient.

{QUESTION}
Are there any restriction on the file formats that I can send on Telegram?
{KEYS}
formatrestrict
{VALUE}
Generally no. You can send any kind of file on Telegram.

But certain file formats (like .webp) are used by Telegram to be displayed inline. So, you won't be able to download these formats. In order to download such files, you should either rename the file extension or compress to a zip archive and send it over so that it can be downloaded by the recipient.

{QUESTION}
What is the maximum file size that I can send on Telegram?
{KEYS}
size
{VALUE}
You could send files upto 1.5GB as a single file on Telegram.

{QUESTION}
I want themes.
{KEYS}
themes
{VALUE}
We do not support themes on Telegram at the moment. However you can change the background of your chat view by navigating to Settings -> Change Background.

{QUESTION}
I want more colorful stickers.
{KEYS}
clippy
{VALUE}
Did you know that you could create your own stickers out of normal images on Telegram?

Just upload mono-background (images with a single color as background) images to @clippy and it'll create and return a sticker for you.

Have fun with @clippy.

{QUESTION}
How to identify the "admin" of a group?
{KEYS}
admin
{VALUE}
Telegram groups do not have admins. However, the person who creates the group has the privilege of 'kicking' all members of the group, whereas other members of the group can 'kick' members that they have added to the group. The person who creates the group can also generate a public invite link that can be used by anyone to join the group.

All other features (modifying the group name / picture) is common to all members of the group.

{QUESTION}
Why can't I re-add a user to a group?
{KEYS}
reinvite
reinv
{VALUE}
If a person left your group chat and you want to re-invite them back, you both will need to add each other as contacts (shared phone numbers) to re-invite.

This was changed because some groups were misusing the invite feature by automatically re-inviting the people that wanted to leave. This prevented people from being able to leave these groups.

{QUESTION}
Can I do Voice / Video Calls on Telegram?
{KEYS}
voicecall
videocall
{VALUE}
No. Telegram does not support voice / video calls as of yet. But you can send recorded voice messages to your friends.

We cannot predict if this would land as a feature of Telegram in the future. Telegram has a more streamlined vision to provide a free, privacy-oriented platform for communicating with loved ones. We do not wish to bloat this vision with unnecessary features at the moment.

{QUESTION}
I don't see my phone contacts in Telegram
{KEYS}
xi
xia
xiaomi
{VALUE}
Looks like you're using a Xiaomi device.
Xiaomi implements app permissions a little different than other popular manufacturers. You will have to explicitly provide Telegram, permission to read your contacts.
In order to do this switch the toggle on Contacts at Android Settings > App Settings > Telegram > Permissions

{QUESTION}
How can I hide my contact number?
{KEYS}
hidecontact
{VALUE}
Your contact number is shared with the following : 
- People in your contacts — if you send them a message.
- People who have your number (obviously).
- People with whom you have explicitly shared your contact info.

No one else other than these first-hand people can view your contact number. They might see your profile picture and your last seen (according to your settings), but not your contact number.

{QUESTION}
How can I hide my profile picture from strangers?
{KEYS}
hideprofilepic
{VALUE}
Unfortunately, Telegram does not support hiding your profile picture from strangers at the moment. But don't worry, there are 2 ways to approach this problem.

1. You could block a select few users that you don't want to reveal your profile picture to.
2. You could refrain from using a username. Using a username would make your profile publicly searchable which can be used by strangers to message you. If you do not use a username, only people who have your number or those who are in a group you are in will be able to contact you.

{QUESTION}
How do I deactivate my account?
{KEYS}
deact
{VALUE}
You can deactivate your Telegram account by navigating to the following link : https://telegram.org/deactivate
Note that a confirmation code will be sent to you via Telegram (not in an SMS). We recommend using a non-mobile browser for this process.

We're sorry to see you leave. Please do leave us some feedback, if you'd like.
By the way, may we ask why you are leaving? Missing a feature? Any other troubles?

{QUESTION}
Why is secret chat not available for Telegram Desktop and Telegram Web?
{KEYS}
scweb
{VALUE}
Telegram Desktop is a multi-platform Telegram app which supports Windows, Linux, and Mac OS X. This multi-platform app does not support local storage and offline messaging though, which are requirements for Secret Chats.

Telegram Web has similar limitations, which is why Telegram Desktop and Telegram Web both do not support Secret Chats.

{QUESTION}
What is this 2-step verification?
{KEYS}
2sv
{VALUE}
You can setup 2-step verification on Telegram. This enables you to double protect your account apart from the verification code that is sent to your number.

This is a normal password that you can setup as you do for other services.

Settings -> Privacy & Security -> Two-step Verification -> Enter your desired password and a hint.

For better safety and security. Its best if you provide a recovery email too. Telegram will use this email only in the event when you've lost / forgotten your 2-step verification password.

{QUESTION}
What are Channels?
{KEYS}
chan
channel
channels
{VALUE}
Channels are a new way for broadcasting your messages to large audiences.
Here are some of the features of Channels :
* Can have unlimited number of members and multiple admins.
* For the time being, only the creator and admins of a channel can send or remove posts from the channel.
* Each post will have a view counter, which includes view counts of forwarded copies of the message.
* You can view all posts of the channel from the beginning.

Take a look at our official channel @telegram.

For more information, read the official blog post https://telegram.org/blog/channels

{QUESTION}
How do I unlock Telegram with my Fingerprint?
{KEYS}
fp
finger
fingerprint
{VALUE}
You can use your fingerprint to lock / unlock Telegram.

Telegram Settings > Privacy and Security > Unlock with Fingerprint.

Keep in mind that the fingerprint lock / unlock is a feature available only for devices running Android 6.0 Marshmallow.

PS : Although some devices had a fingerprint sensor in the past, they do not make use of the same Android function. Your handset manufacturer may (or may not) decide to implement this function when updating your device to Android 6.0 (M).

{QUESTION}
Why are messages on Telegram Desktop aligned on the same left side?
{KEYS}
tda
tdesktop
align
{VALUE}
This is a new feature in Telegram Desktop where the messages in larger windows are left aligned. This was implemented because on larger screens, the left and right aligned messages would be too far apart, making the chat unreadable. 

Currently, smaller window sizes will still use the left and right aligned layout instead, while larger window sizes will use the left aligned only layout.

{QUESTION}
I don't like Telegram Destop aliging messages to the left side. Bring it back.
{KEYS}
tdb
alignrevert
{VALUES}
Thanks for your feedback. We're sorry to hear you don't like this new feature, but could you give it a chance for some time and see if it feels better when you get more used to it?

Telegram evolves quickly, new features are added every month and we experiment a lot. We can't promise you a particular app layout — but we can say for sure we want it to be perfect, too.

{QUESTION}
When will you bring so and so feature?
{KEYS}
predict
{VALUE}
Telegram evolves quickly and new features are added every month. We can't promise anything or give an exact timeframe, but suggestions are always welcome.
We cannot predict or guarantee anything at the moment. Our developers are working hard to bring you the best possible feature set and experience on Telegram. Please be patient and you'll be seeing a lot of updates in the future.

{QUESTION}
Why isn't Telegram available on Symbian / J2ME devices?
{KEYS}
symb
java
{VALUE}
Telegram is not available for Symbian / J2ME devices. The security features of Telegram relies on certain capabilities provided by the phone's platform which are lacking in such systems. We are not ready to compromise on security in order to support a small share of potential users.

We're a small focused team developing tools for modern day platforms. We have an open API for those who would like to bring Telegram to the phones of yesterday — but there are some challenges present.

Namely, these older devices are much less powerful and so cannot handle encryption very well (especially if you want your messages to be sent quickly). WhatsApp bypasses this issue by pretty much discarding encryption for their users on older devices, but such would be against our philosophy.

So we cater to more modern devices that are able to couple security with speed. In a few years time everyone will have at least an old Android device and the problem will be phased out altogether with the ancient devices.

{COMMENT}
====================================================================================================