Crash

[devNigh]

Hi,

The crash with this message is faced:

Fatal Exception: java.lang.NullPointerException
Attempt to invoke virtual method 'androidx.fragment.app.FragmentManager androidx.fragment.app.FragmentActivity.getSupportFragmentManager()' on a null object reference

All relevant error stack is:

com.dimelo.dimelosdk.main.Chat.updateWebViewDialogHeight (Chat.java:2358)
com.dimelo.dimelosdk.main.Chat.access$2600 (Chat.java:85)
com.dimelo.dimelosdk.main.Chat$25.run (Chat.java:1606) 

It is not possible to reproduce. It looks like inner library bug

Could you please check? Version 2.5.1

[waelba]

Hi @devNigh,

Can you check with the latest version of the SDK that the problem persists (v2.5.2), otherwise:

• On which android version you have this issue
• What are the steps to do to reproduce it.

Regard,

[devNigh]

Hi, @waelba

The first bug is not observed.

But for now quite similar crash takes place:

It seems like crash occurs on opening chat.

Affected OS versions: Android 9-14.
How to reproduce: it is not clear. Crash appears in crashlytics. There is no such a bug on test devices

[waelba]

Hi @devNigh,

Thanks for your response, can you update the SDK to the last version (v3.0.1) then check if the issue persists ?

Regards,
Wael

[devNigh]

This crash was got with 3.0.1 version

[waelba]

Thanks @devNigh , I created a new ticket and we'll investigate this issue.
I'll keep you informed as soon as I have an ETA for this fix

Regards,
Wael

[devNigh]

Thank you @waelba !

[sherbaev]

Hello, I am also facing this issue with 3.0.1 version and Galaxy A53 5G android 14, any updates on this ?

[waelba]

Hi @sherbaev,

We already fixed this issue and it will be available in the next release (during this week)

Regards,

[waelba]

Hi @sherbaev,

Today, we released a new SDK version (v3.0.2) which contains the fix, please let me informed if your issue has been fixed.

Regards,

[captain-KasH]

Hi @waelba ,

Is there an official release for version 3.0.2?

[waelba]

Hi @captain-KasH,

We already released version 3.0.2 on January 15th and we released a latest version (3.2.2) two weeks ago.

Regards,

[captain-KasH]

Hey @waelba ,

Sorry, my bad. So, the version below is no longer LTS, right?

[waelba]

Yes updated the latest release version. Thanks.