From f38f6df85d614080fcecebff2530503665e6f768 Mon Sep 17 00:00:00 2001 From: Miles Reiter Date: Mon, 18 Mar 2024 13:56:01 -0400 Subject: [PATCH] GitHub Research Docs Fixes (#2868) * Move over changes from Camilla's branch * Update 2020, Fall - Understanding STT Roles, Source of Truth, and Metadata.md Referenced file that no longer exists on the repo (now deep in archives in Figma & implemented in-app) * Update 2020, Spring - Understanding the local experience.md replaced old link pointing to project wiki * Update 2023, Spring - Testing CSV & Excel-based error reports.md Final jump to link fix * Update 2023, Winter - TDP 3.0 Pilot Program.md last research synthesis naming convention link fix * Update docs/User-Experience/Research-Syntheses/2020, Fall - Flatfile Metadata Guide.md Co-authored-by: Lauren Frohlich <61251539+lfrohlich@users.noreply.github.com> * Update docs/User-Experience/Research-Syntheses/2021, Spring - Evil User Journeys & TANF Data Errors.md Co-authored-by: Lauren Frohlich <61251539+lfrohlich@users.noreply.github.com> * Update docs/User-Experience/Research-Syntheses/2022, Fall - TDP 2.2 Pilot Expansion.md Co-authored-by: Lauren Frohlich <61251539+lfrohlich@users.noreply.github.com> * Update 2023, Winter - TDP 3.0 Pilot Program.md * Update 2023, Winter - TDP 3.0 Pilot Program.md --------- Co-authored-by: Lauren Frohlich <61251539+lfrohlich@users.noreply.github.com> --- .../2020, Fall - Flatfile Metadata Guide.md | 2 +- .../2020, Fall - STT Attribute Guide.md | 4 +-- ...TT Roles, Source of Truth, and Metadata.md | 3 +- ...ng - Understanding the local experience.md | 36 +++++++++---------- ...ding Stakeholders and creating personas.md | 2 +- ...- Evil User Journeys & TANF Data Errors.md | 2 +- ... - Tribal MVP (Release 2) Design Sprint.md | 4 +-- ...n TDP & Validations With Regional Staff.md | 2 +- .../2022, Fall - TDP 2.2 Pilot Expansion.md | 2 +- ...Testing CSV & Excel-based error reports.md | 4 +-- .../2023, Winter - TDP 3.0 Pilot Program.md | 4 +-- 11 files changed, 32 insertions(+), 33 deletions(-) diff --git a/docs/User-Experience/Research-Syntheses/2020, Fall - Flatfile Metadata Guide.md b/docs/User-Experience/Research-Syntheses/2020, Fall - Flatfile Metadata Guide.md index 16779fcf4..e834896e7 100644 --- a/docs/User-Experience/Research-Syntheses/2020, Fall - Flatfile Metadata Guide.md +++ b/docs/User-Experience/Research-Syntheses/2020, Fall - Flatfile Metadata Guide.md @@ -112,7 +112,7 @@ For tribes, ### represents their 3 digit Tribe Code -🔍 **Research**: There are open questions and we’d like to base a recommendation on insights from Phase III Research ([October STT Research](https://github.com/HHS/TANF-app/blob/main/docs/User-Research/2020%2C%20Fall%20-%20Understanding%20STT%20Roles%2C%20Source%20of%20Truth%2C%20and%20Metadata.md)) and continued solutions ideation (Both design and technical). +🔍 **Research**: There are open questions and we’d like to base a recommendation on insights from Phase III Research ([October STT Research](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/2020%2C%20Fall%20-%20Understanding%20STT%20Roles%2C%20Source%20of%20Truth%2C%20and%20Metadata.md)) and continued solutions ideation (Both design and technical). --- diff --git a/docs/User-Experience/Research-Syntheses/2020, Fall - STT Attribute Guide.md b/docs/User-Experience/Research-Syntheses/2020, Fall - STT Attribute Guide.md index 33e94c1a3..ca0ab2bc0 100644 --- a/docs/User-Experience/Research-Syntheses/2020, Fall - STT Attribute Guide.md +++ b/docs/User-Experience/Research-Syntheses/2020, Fall - STT Attribute Guide.md @@ -9,8 +9,8 @@ We created this guide to provide context to the [STT Attributes Spreadsheet]() -[PDF Prototype 1 & 2]() [TANF Uploading Tool_Mockup #1](./TANF%20Uploading%20Tool_Mockup%20%231.pdf) [TANF Uploading Tool_Mockup #2](./TANF%20Uploading%20Tool_Mockup%20%232.pdf) @@ -155,7 +154,7 @@ Raw notes from interviews were synthesized in Mural with the OFA data division. [Synthesis Workshop Mural](https://app.mural.co/t/officeoffamilyassistance2744/m/officeoffamilyassistance2744/1605279076254/8ba4f36f5bc1b2d724fd8c61daf6dc18da096e97) 🔒 - +PDF [Prototype 1](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/TANF%20Uploading%20Tool_Mockup%20%231.pdf) and [Prototype 2](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/TANF%20Uploading%20Tool_Mockup%20%232.pdf) diff --git a/docs/User-Experience/Research-Syntheses/2020, Spring - Understanding the local experience.md b/docs/User-Experience/Research-Syntheses/2020, Spring - Understanding the local experience.md index c11cb9c51..6eb2b1163 100644 --- a/docs/User-Experience/Research-Syntheses/2020, Spring - Understanding the local experience.md +++ b/docs/User-Experience/Research-Syntheses/2020, Spring - Understanding the local experience.md @@ -21,13 +21,13 @@ We wanted to talk to those who rely most on sunsetting TDRS tools so that we cou We interviewed 7 people, with two pairs working in the same office and owning different parts of the data submission process. -By their role and location +By their role and location: - 1 OFA regional program specialist - 1 grantee from tribal government - 5 grantees from 3 state governments -By the tools they use +By the tools they use: - 4 folks currently using fTANF - 4 folks familiar with the TDRS extranet @@ -61,28 +61,28 @@ Raw notes from interviews were synthesized in Mural with the OFA data division. **About the data submission process** -- [There isn’t shared language between OFA and STTs on TANF data concepts and tools](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#there-isnt-shared-language-between-ofa-and-stts-on-tanf-data-concepts-and-tools) -- [Data submitters often have years of TANF reporting experience and manage other mandated reports and data requests](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#data-submitters-often-have-years-of-tanf-reporting-experience-and-manage-other-mandated-reports-and-data-requests) -- [Creating flat files in fTANF is a time-consuming, “moody” process, but there’s also anxiety about changing something established and well-known.](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#creating-flat-files-in-ftanf-is-a-time-consuming-moody-process-but-theres-also-anxiety-about-changing-something-established-and-well-known) -- [It can take multiple data sources to create a complete data submission.](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#it-can-take-multiple-data-sources-to-create-a-complete-data-submission) -- [Getting data to OFA can be a collaborative effort between many people](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#getting-data-to-ofa-can-be-a-collaborative-effort-between-many-people) -- [Creating “a perfect file” is really hard; Data submitters have to resolve downstream data errors, meet TDRS formatting requirements, and wait a long time for feedback.](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#creating-a-perfect-file-is-really-hard-data-submitters-have-to-resolve-downstream-data-errors-meet-tdrs-formatting-requirements-and-wait-a-long-time-for-feedback) -- [It’s hard to confirm when and what data has been transmitted, and data submitters need that information.](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#its-hard-to-confirm-when-and-what-data-has-been-transmitted-and-data-submitters-need-that-information) -- [Covid-19 means adapting to new processes and distractions.](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#covid-19-means-adapting-to-new-processes-and-distractions) -- [Data submitters do a mix of importing and manual entry to build flat files, depending on the section](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#data-submitters-do-a-mix-of-importing-and-manual-entry-to-build-flat-files-depending-on-the-section) -- [The TDRS extranet is really missed, especially how it provided a way to submit data and view past data to confirm status](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#the-tdrs-extranet-is-really-missed-especially-how-it-provided-a-way-to-submit-data-and-view-past-data-to-confirm-status) +- [There isn’t shared language between OFA and STTs on TANF data concepts and tools](#there-isnt-shared-language-between-ofa-and-stts-on-tanf-data-concepts-and-tools) +- [Data submitters often have years of TANF reporting experience and manage other mandated reports and data requests](#data-submitters-often-have-years-of-tanf-reporting-experience-and-manage-other-mandated-reports-and-data-requests) +- [Creating flat files in fTANF is a time-consuming, “moody” process, but there’s also anxiety about changing something established and well-known.](#creating-flat-files-in-ftanf-is-a-time-consuming-moody-process-but-theres-also-anxiety-about-changing-something-established-and-well-known) +- [It can take multiple data sources to create a complete data submission.](#it-can-take-multiple-data-sources-to-create-a-complete-data-submission) +- [Getting data to OFA can be a collaborative effort between many people](#getting-data-to-ofa-can-be-a-collaborative-effort-between-many-people) +- [Creating “a perfect file” is really hard; Data submitters have to resolve downstream data errors, meet TDRS formatting requirements, and wait a long time for feedback.](#creating-a-perfect-file-is-really-hard-data-submitters-have-to-resolve-downstream-data-errors-meet-tdrs-formatting-requirements-and-wait-a-long-time-for-feedback) +- [It’s hard to confirm when and what data has been transmitted, and data submitters need that information.](#its-hard-to-confirm-when-and-what-data-has-been-transmitted-and-data-submitters-need-that-information) +- [Covid-19 means adapting to new processes and distractions.](#covid-19-means-adapting-to-new-processes-and-distractions) +- [Data submitters do a mix of importing and manual entry to build flat files, depending on the section](#data-submitters-do-a-mix-of-importing-and-manual-entry-to-build-flat-files-depending-on-the-section) +- [The TDRS extranet is really missed, especially how it provided a way to submit data and view past data to confirm status](#the-tdrs-extranet-is-really-missed-especially-how-it-provided-a-way-to-submit-data-and-view-past-data-to-confirm-status) **About the prototypes** -- [The XLS template could be a stop-gap for Sections 3 and 4, but submitters are skeptical about Sections 1 and 2.](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#the-xls-template-could-be-a-stop-gap-for-sections-3-and-4-but-submitters-are-skeptical-about-sections-1-and-2) -- [There were unfamiliar fields and layouts in the XLS template](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#there-were-unfamiliar-fields-and-layouts-in-the-xls-template) -- [Seeing why errors happen and getting training on data rules is appreciated, but more detail is needed on where errors are happening](https://github.com/HHS/TANF-app/wiki/2020,-Spring:-Understanding-the-local-experience#seeing-why-errors-happen-and-getting-training-on-data-rules-is-appreciated-but-more-detail-is-needed-on-where-errors-are-happening) +- [The XLS template could be a stop-gap for Sections 3 and 4, but submitters are skeptical about Sections 1 and 2.](#the-xls-template-could-be-a-stop-gap-for-sections-3-and-4-but-submitters-are-skeptical-about-sections-1-and-2) +- [There were unfamiliar fields and layouts in the XLS template](#there-were-unfamiliar-fields-and-layouts-in-the-xls-template) +- [Seeing why errors happen and getting training on data rules is appreciated, but more detail is needed on where errors are happening](#seeing-why-errors-happen-and-getting-training-on-data-rules-is-appreciated-but-more-detail-is-needed-on-where-errors-are-happening) **Resulting artifacts** -- We updated [our stakeholder map](https://github.com/HHS/TANF-app/wiki/Product-Strategy#project-stakeholders) and [user personas](https://github.com/HHS/TANF-app/wiki/User-types). -- We [created an updated process map](https://github.com/HHS/TANF-app/wiki/current-tdrs-system) to show how STTs submit data to OFA. -- Research findings contributed to [our roadmap and initial backlog](https://github.com/HHS/TANF-app/wiki/Roadmap-and-backlog). +- We updated [our stakeholder map](https://github.com/HHS/TANF-app/blob/main/docs/Product-Strategy/Vision-and-Stakeholders.md ) and [user personas](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/2020%2C%20Summer%20-%20Understanding%20Stakeholders%20and%20creating%20personas.md ). +- We [created an updated process map](https://app.mural.co/t/hhsacf3483/m/officeoffamilyassistance2744/1608314993566/5724cd3c3e5e964ab9c85743e5b8e1d89c767788?sender=mreiter1745) to show how STTs submit data to OFA. +- Research findings contributed to [our roadmap and initial backlog](https://github.com/HHS/TANF-app/blob/main/docs/Product-Strategy/README.md). ## About the data submission process diff --git a/docs/User-Experience/Research-Syntheses/2020, Summer - Understanding Stakeholders and creating personas.md b/docs/User-Experience/Research-Syntheses/2020, Summer - Understanding Stakeholders and creating personas.md index 035bca08d..c398bb68e 100644 --- a/docs/User-Experience/Research-Syntheses/2020, Summer - Understanding Stakeholders and creating personas.md +++ b/docs/User-Experience/Research-Syntheses/2020, Summer - Understanding Stakeholders and creating personas.md @@ -22,7 +22,7 @@ We expect that there will be a couple hundred users who interact with the TDP sy **Supporting Documentation** - [Personas mural](https://app.mural.co/t/officeoffamilyassistance2744/m/gsa6/1592254280716/2ae8293a3233a95941d548cda4f373faab96b40b) :lock: -- [Vision and Stakeholders Doc](https://github.com/raft-tech/TANF-app/blob/restore-stakeholder-and-personas/docs/Product-Strategy/Vision-and-Stakeholders.md) +- [Vision and Stakeholders Doc](https://github.com/HHS/TANF-app/blob/main/docs/Product-Strategy/Vision-and-Stakeholders.md) --- diff --git a/docs/User-Experience/Research-Syntheses/2021, Spring - Evil User Journeys & TANF Data Errors.md b/docs/User-Experience/Research-Syntheses/2021, Spring - Evil User Journeys & TANF Data Errors.md index 032181501..72cde0ca4 100644 --- a/docs/User-Experience/Research-Syntheses/2021, Spring - Evil User Journeys & TANF Data Errors.md +++ b/docs/User-Experience/Research-Syntheses/2021, Spring - Evil User Journeys & TANF Data Errors.md @@ -120,7 +120,7 @@ Our Error Data workshops also identified linking element errors (which are relat **Project Impact(s)** - We prioritized Dan and Malcolm for use in short term follow-on workshops; these could potentially include stakeholders from outside the project team so as to better identify risks and collaborate on controls. -- The [evil user journey maps]() :lock: synthesized from both workshops can be used to generate acceptance criteria for continued work on TDP. +- The [evil user journey maps](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/2021%2C%20Spring%20-%20Evil%20User%20Journeys%20%26%20TANF%20Data%20Errors.md) synthesized from both workshops can be used to generate acceptance criteria for continued work on TDP. --- diff --git a/docs/User-Experience/Research-Syntheses/2021, Spring - Tribal MVP (Release 2) Design Sprint.md b/docs/User-Experience/Research-Syntheses/2021, Spring - Tribal MVP (Release 2) Design Sprint.md index b31d71c4b..18b74dc4f 100644 --- a/docs/User-Experience/Research-Syntheses/2021, Spring - Tribal MVP (Release 2) Design Sprint.md +++ b/docs/User-Experience/Research-Syntheses/2021, Spring - Tribal MVP (Release 2) Design Sprint.md @@ -147,7 +147,7 @@ Some Tribes have been invested in [particular case management systems] for most > > "Our system tells us if we have errors before we transmit [and] errors are corrected prior to pulling the data from [system] to report." -Just as we heard from some participants during [Fall 2020 Research](https://github.com/HHS/TANF-app/blob/main/docs/User-Research/2020%2C%20Fall%20-%20Understanding%20STT%20Roles%2C%20Source%20of%20Truth%2C%20and%20Metadata.md), some tribes have been managing their human services programs in one software solution for the better part of twenty years—often in software structured modularly like other integrated eligibility systems we've seen from participants representing States and Territories. At least two of the tools in use by Tribes still rely on fTANF to produce the final report files. +Just as we heard from some participants during [Fall 2020 Research](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/2020%2C%20Fall%20-%20Understanding%20STT%20Roles%2C%20Source%20of%20Truth%2C%20and%20Metadata.md), some tribes have been managing their human services programs in one software solution for the better part of twenty years—often in software structured modularly like other integrated eligibility systems we've seen from participants representing States and Territories. At least two of the tools in use by Tribes still rely on fTANF to produce the final report files. > "We have had [system] for 19 years" > @@ -396,7 +396,7 @@ Communication in this category is different from prior steps in so much as it's **Immediate Next Steps** -- [Issue #804](https://github.com/raft-tech/TANF-app/issues/804) delivered updates to the [Stakeholders and Personas document](https://github.com/HHS/TANF-app/blob/main/docs/User-Research/Stakeholders-and-Personas.md), including recommendations on needed personas and follow-on tickets [#840](https://github.com/raft-tech/TANF-app/issues/840) and [#841](https://github.com/raft-tech/TANF-app/issues/841) which respectively relate to research focused around grantee program directors and regional specialists. +- [Issue #804](https://github.com/raft-tech/TANF-app/issues/804) delivered updates to the [Stakeholders and Personas document](https://github.com/HHS/TANF-app/blob/main/docs/Product-Strategy/Vision-and-Stakeholders.md), including recommendations on needed personas and follow-on tickets [#840](https://github.com/raft-tech/TANF-app/issues/840) and [#841](https://github.com/raft-tech/TANF-app/issues/841) which respectively relate to research focused around grantee program directors and regional specialists. **Top Future Validations** diff --git a/docs/User-Experience/Research-Syntheses/2021, Summer - Communicating Errors in TDP & Validations With Regional Staff.md b/docs/User-Experience/Research-Syntheses/2021, Summer - Communicating Errors in TDP & Validations With Regional Staff.md index 9cfb554d0..2b3471a97 100644 --- a/docs/User-Experience/Research-Syntheses/2021, Summer - Communicating Errors in TDP & Validations With Regional Staff.md +++ b/docs/User-Experience/Research-Syntheses/2021, Summer - Communicating Errors in TDP & Validations With Regional Staff.md @@ -111,7 +111,7 @@ We matched our errors were matched with grantee participants accordingly to whic > | Adult Record | T2 | > | Child Record | T3 | > -> For more details, refer to the Section 1 (Active Cases) [Transmission Layout]() +> For more details, refer to the Section 1 (Active Cases) [Transmission Layout](https://www.acf.hhs.gov/ofa/policy-guidance/final-tanf-ssp-moe-data-reporting-system-transmission-files-layouts-and-edits) ### Error Two diff --git a/docs/User-Experience/Research-Syntheses/2022, Fall - TDP 2.2 Pilot Expansion.md b/docs/User-Experience/Research-Syntheses/2022, Fall - TDP 2.2 Pilot Expansion.md index 72e99d1e2..4756a6eb2 100644 --- a/docs/User-Experience/Research-Syntheses/2022, Fall - TDP 2.2 Pilot Expansion.md +++ b/docs/User-Experience/Research-Syntheses/2022, Fall - TDP 2.2 Pilot Expansion.md @@ -90,7 +90,7 @@ Based on the task scenarios defined for v2.2 the pilot expansion program was a s ### Retest observed gaps from August 2022 pilot program -In addition to reviewing new functionality, we wanted to revisit and retest the areas noted from the August 2022 pilot program. Please reference [August 2022](https://tdp-project-updates.app.cloud.gov/august-2022-update.html) for full details +In addition to reviewing new functionality, we wanted to revisit and retest the areas noted from the August 2022 pilot program. Please reference [August 2022](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/2022%2C%20Summer%20-%20TDP%202.0%20Pilot%20Program.md) for full details - Tribal programs listed in the STT selection combobox may pose a discoverability issue - To aide with locating the correct STT for tribal programs, we added content within the Knowledge Center as a short term resolution. We did *still* observe this occurrence during our moderated session with one of two tribal STTs. - OFA staff held a tribal division staff meeting and together propose changing the request access form such that users must select the STT type (tribe, state, territory), first. Based on this selection, the relevant STT combo-box options would appear. diff --git a/docs/User-Experience/Research-Syntheses/2023, Spring - Testing CSV & Excel-based error reports.md b/docs/User-Experience/Research-Syntheses/2023, Spring - Testing CSV & Excel-based error reports.md index c6ca83066..58b8f03c8 100644 --- a/docs/User-Experience/Research-Syntheses/2023, Spring - Testing CSV & Excel-based error reports.md +++ b/docs/User-Experience/Research-Syntheses/2023, Spring - Testing CSV & Excel-based error reports.md @@ -82,7 +82,7 @@ ___ Jump to: * [Collapsed columns in the Error Report created extra steps for participants when first opening the CSV-based prototype](#Collapsed-columns-in-the-error-report-created-extra-steps-for-participants-when-first-opening-the-csv-based-prototype) -* [We identified which columns should be included—and in what order—to maximize the actionable : extraneous data ratio of reports](#We-identified-which-columns-should-be-included-and-in-what-order-to-maximize-the-actionable-extraneous-data-ratio-of-reports) +* [We identified which columns should be included—and in what order—to maximize the actionable : extraneous data ratio of reports](#we-identified-which-columns-should-be-includedand-in-what-orderto-maximize-the-actionable--extraneous-data-ratio-of-reports) * [Participants use the coding instructions in conjunction with the Error Report for error definition, but it can be challenging to know whether all information is available](#Participants-use-the-coding-instructions-in-conjunction-with-the-error-report-for-error-definition-but-it-can-be-challenging-to-know-whether-all-information-is-available) * [Item number and field name represent an area where the language used in TANF documentation has shifted over time](#Item-number-and-field-name-represent-an-area-where-the-language-used-in-TANF-documentation-has-shifted-over-time) * [We further validated the utility of submission history and notification emails as ways for TANF programs to show proof of transmission for audit purposes](#We-further-validated-the-utility-of-submission-history-and-notification-emails-as-ways-for-tanf-programs-to-show-proof-of-transmission-for-audit-purposes) @@ -206,4 +206,4 @@ A common subsequent question is "Are my files without errors or do they need cor ### What's next - We plan to capture final prototype encompassing all changes informed by this research in [#2527](https://github.com/raft-tech/TANF-app/issues/2527). -- Further errors research with participants from this round who submitted files with errors for the May 15th deadline to repeat many elements of this test but directly in the context of their real data (rather than example data). \ No newline at end of file +- Further errors research with participants from this round who submitted files with errors for the May 15th deadline to repeat many elements of this test but directly in the context of their real data (rather than example data). diff --git a/docs/User-Experience/Research-Syntheses/2023, Winter - TDP 3.0 Pilot Program.md b/docs/User-Experience/Research-Syntheses/2023, Winter - TDP 3.0 Pilot Program.md index 30eade9a7..c9f17b97b 100644 --- a/docs/User-Experience/Research-Syntheses/2023, Winter - TDP 3.0 Pilot Program.md +++ b/docs/User-Experience/Research-Syntheses/2023, Winter - TDP 3.0 Pilot Program.md @@ -1,7 +1,7 @@ -#2023, Winter - TDP 3.0 Pilot Program +# 2023, Winter - TDP 3.0 Pilot Program === -Following the [January 2023 research session](https://github.com/raft-tech/TANF-app/blob/develop/docs/User-Experience/Research-Syntheses/2022%2C%20Winter%20-%20Understanding%20How%20STTs%20Use%20the%20Transmission%20Report.md) on error message handling and resolution, the team transitioned into supporting the February 2023 pilot expansion cohort. We learned the following key insights from participating states, tribes, and territories (STT) and TDP system admin: +Following the [January 2023 research session](https://github.com/HHS/TANF-app/blob/main/docs/User-Experience/Research-Syntheses/2022%2C%20Winter%20-%20Understanding%20How%20STTs%20Would%20Use%20the%20Transmission%20Report%20copy.md) on error message handling and resolution, the team transitioned into supporting the February 2023 pilot expansion cohort. We learned the following key insights from participating states, tribes, and territories (STT) and TDP system admin: **Insight 1: The shift from fiscal (FY) to calendar year (CY) time frame selections can be confusing for those who may not be familiar with this structure.**