🔎 GitHub Mobile sign in & troubleshooting guide

[kangarruu]

Signing in, switching, and signing out of accounts

You can sign into GitHub Mobile with all GitHub.com account types, including GitHub Enterprise Cloud and Enterprise Managed Users (EMUs), as well as all GitHub Enterprise Server users running GHES 3.2+. ¹

When you sign in for the first time, you'll be presented with a screen where you can choose to sign in with a GitHub.com or GitHub Enterprise Server account.

Interacting with the account switcher

After your initial sign-in, you can log in with additional accounts by long-pressing the Profile tab at the bottom of the app or by navigating to Profile > Settings > Accounts to bring up the account switcher. From there, you can tap Add Account and proceed with the regular login process.

To manually swap between accounts, return to the account switcher and tap on the desired account. Similarly, to sign out of an account, return to the account switcher, tap Edit, then either the sign out icon or Sign out of all accounts.

The account switcher will indicate which accounts are Enterprise Server accounts, and include the notification count for each account at a glance.

When you're logged into multiple accounts, the app will also show you which account you're using to view, comment, or interact with all content, including push notifications, UI in comments and in the tab bar, and informative popups from URLs that open within GitHub Mobile.

Troubleshooting the login flow

Occasionally, you may experience unexpected issues while attempting to log in. Here are some tips and guidelines for troubleshooting common sign-in issues:

Make sure that you have the latest version of the GitHub mobile app installed on your device.

To ensure you’re always on the latest available version of GitHub Mobile, enable auto updates in the Google Play Store or App Store.

Check your browser's capabilities and settings.

Some browsers have custom settings to allow app links to open outside the browser. These settings may be disabled by default, and need to be actively turned on. There some instances where these settings may also cause redirection to GitHub Mobile when trying to log in or out of GitHub.com in your browser. This loop can be interrupted by adjusting your browser settings for opening links in apps to 'ask before opening'. Here's how you can do this:

Open your default/preferred browser. Scroll through the available settings to see if there is a toggle to open supported links. The process may vary depending on the browser you're using.

For example, on Android devices:

In Firefox, this setting is under Advanced > Open links in apps > Ask before opening.

In Brave, this setting is in Brave Shields & Privacy > Allow app links to open in apps outside of Brave.

Changing this setting to ask before opening will prompt for your permission before it opens a link in an app. When a dialog box appears, asking if you want to open the link in the GitHub Mobile app or stay in the browser, choosing to stay in the browser will avoid a redirection loop.

Note

If your default browser does not have similar settings, try logging in using a different browser to see if the issue persists.

Try clearing the cache and cookies of your browser and the GitHub app.

Check if there are any updates available for your browser or device.

Footnotes

1. Connecting to version 3.2 of GitHub Enterprise Server will be removed in a future release of GitHub Mobile. ↩

[Asiachanel]

Good project

[AzureCloudMonk]

Why does the GitHub Mobile iOS app not have an "App Lock" requiring a screen lock when you open the app using the Touch ID, facial recognition or at least a PIN. Microsoft Authenticator, LastPass, and many other Two-factor methods such as Authenticator apps require this. Since GitHub Mobile app is now an "Authenticator app" it should also have this security feature.

[denisefrancoisedemaria]

On m'a piraté a distance mon compte Google on me vols mon nom prénom numéro de téléphone et on s amuse a changé de lieux mon adresse IP on me vols mes mots de passe passe par ma box Bouygues et change URL DNS même a changé mes chaînes et passe par les paramètres de téléphone Android avec mon propre téléphone tablette que faire souvent situé a 50 km de chez moi bloque maps

[Armaan533]

I am having issues with the redirecting part. Idk why the browser isn't redirecting me back to the app even when I click on the link. When I try to close the web page, it doesn't actually sign me in.

[Puciola]

Potrakyuke was tym samym co wy mnie

[Dew0Tgx]

I am having issues with the redirecting part. Idk why the browser isn't redirecting me back to the app even when I click on the link. When I try to close the web page, it doesn't actually sign me in.

[kangarruu]

Hi @Dew0Tgx, thanks for writing about your experience. If you have checked your browser settings and are still experiencing issues could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide additional information about your workflow so we can investigate further? It would be helpful to know details like what version of GitHub Mobile are you using, your Android version & browser type etc.

[TheStarAlight]

I successfully signed in and followed the redirection back to the Github app, but it showed there's an error and the login is not completed. So what's wrong? I opened the login link in Edge.

[kangarruu]

Hi @TheStarAlight, are you still running into this issue? If so could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide your GitHub Mobile and Android versions so we can investigate further?

[TheStarAlight]

Thank you very much! I succeeded logining in after some trials, but I cannot recall the details. I'll seek for help if I have problems in the future :D

[nic-info]

what's the fu** PITA login process not working on the GitHub apps on Android device... ?? No issue from login web interface, chrome, firefox , but not working at all in GitHub apps even if redirection to chrome it's not working at all....

[nic-info]

Up!!!!

Take action and fix issues!!

[kangarruu]

Hi @nic-info, thanks for writing about your experience. We’re sorry you’re running into trouble. If you’re still experiencing issues could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide additional information about your workflow so we can investigate further? It would be helpful to know details like what version of GitHub Mobile are you using, your Android version & browser type etc.

[Avishnuyoyo]

Up!!!!

Take action and fix issues!!

Baa Mwone Baa Odi Baa

[Armaan533]

I think I found the problem. The problem is in the redirecting link. My browser (Brave) doesn't accept it as a correct link for github app.

[kangarruu]

Hi @Armaan533, thanks for sharing your experience. I’m glad this issue was resolved for you and you were able to login successfully!

[Armaan533]

Actually I wasn't able to login. It still doesn't redirect me to the app even though the webpage is opened in the browser of app

[kangarruu]

Hi @Armaan533 would you please confirm that Brave Shields & Privacy > Allow app links to open in apps outside of Brave is turned on in your Brave browser settings?

[Armaan533]

Thanks alot @kangarruu!! It worked

[rahulpachange]

How to change username

[rahulpachange]

How to change username

Please let me know

[hefengbao]

Screenrecorder-2023-11-25-12-35-55-117.mp4

[kangarruu]

Hi @hefengbao, we're sorry you're having trouble signing in. If you’re still experiencing issues could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide additional information about your workflow so we can investigate further? It would be helpful to know details like what version of GitHub Mobile are you using, your Android version, browser type etc, as well as what steps you took to get to this state.

[kangarruu]

Thank you for being part of the GitHub Mobile community and for reading this discussion! We hope this resource provides helpful guidance and troubleshooting steps to help get you up and running quickly.

If you’re having difficulty signing in after reviewing this post, kindly open a new discussion in the mobile category so we can ensure your comments are seen and addressed. To help us respond effectively, please provide a description of your workflow and blockers, including details such as what steps you took, your GitHub Mobile & OS versions, browser type etc.

💟 Thank you for patience and understanding 💟

[jacob121532]

Thx

[Dew0Tgx]

💪

[DadizmStill]

Teraz się ocknolem

[vimukthijayasanka]

Thanks

[Mihlayonke]

I have a same problem too.

[vensturn]

This is still not helping me sign in..

[kangarruu]

@vensturn we're sorry you're having trouble signing in. As discussed above, if you need additional assistance please open a new discussion in the mobile category and provide some more information such as what version of GitHub Mobile are you using, your Android version, browser type and other helpful details about your workflow so that we could further help you troubleshoot!

[Kelwor]

Ámi me robaron

[LiteBrite82]

Hi @Ibsadhaeeyeebest ,

I've removed your private information from this post as posting identifiable information is not allowed, per our Code of Conduct.

[ANDYAVANS]

Signing in, switching, and signing out of accounts

You can sign into GitHub Mobile with all GitHub.com account types, including GitHub Enterprise Cloud and Enterprise Managed Users (EMUs), as well as all GitHub Enterprise Server users running GHES 3.2+. ¹

When you sign in for the first time, you'll be presented with a screen where you can choose to sign in with a GitHub.com or GitHub Enterprise Server account.

Interacting with the account switcher

After your initial sign-in, you can log in with additional accounts by long-pressing the Profile tab at the bottom of the app or by navigating to Profile > Settings > Accounts to bring up the account switcher. From there, you can tap Add Account and proceed with the regular login process.

To manually swap between accounts, return to the account switcher and tap on the desired account. Similarly, to sign out of an account, return to the account switcher, tap Edit, then either the sign out icon or Sign out of all accounts.

The account switcher will indicate which accounts are Enterprise Server accounts, and include the notification count for each account at a glance.

When you're logged into multiple accounts, the app will also show you which account you're using to view, comment, or interact with all content, including push notifications, UI in comments and in the tab bar, and informative popups from URLs that open within GitHub Mobile.

Troubleshooting the login flow

Occasionally, you may experience unexpected issues while attempting to log in. Here are some tips and guidelines for troubleshooting common sign-in issues:

Make sure that you have the latest version of the GitHub mobile app installed on your device.

To ensure you’re always on the latest available version of GitHub Mobile, enable auto updates in the Google Play Store or App Store.

Check your browser's capabilities and settings.

Some browsers have custom settings to allow app links to open outside the browser. These settings may be disabled by default, and need to be actively turned on. There some instances where these settings may also cause redirection to GitHub Mobile when trying to log in or out of GitHub.com in your browser. This loop can be interrupted by adjusting your browser settings for opening links in apps to 'ask before opening'. Here's how you can do this:

Open your default/preferred browser. Scroll through the available settings to see if there is a toggle to open supported links. The process may vary depending on the browser you're using.

For example, on Android devices:

In Firefox, this setting is under Advanced > Open links in apps > Ask before opening.

In Brave, this setting is in Brave Shields & Privacy > Allow app links to open in apps outside of Brave.

Changing this setting to ask before opening will prompt for your permission before it opens a link in an app. When a dialog box appears, asking if you want to open the link in the GitHub Mobile app or stay in the browser, choosing to stay in the browser will avoid a redirection loop.

[!NOTE]

If your default browser does not have similar settings, try logging in using a different browser to see if the issue persists.

Try clearing the cache and cookies of your browser and the GitHub app.

Check if there are any updates available for your browser or device.

Footnotes

1. Connecting to version 3.2 of GitHub Enterprise Server will be removed in a future release of GitHub Mobile. ↩

[Kamarrero]

This works for me and I'm a beginner at Git

[Ibsadhaeeyeebest]

Samsung galaxy

[tormentr]

Neglected project , continuous login probs ,

[dangthanhvinh003]

Neglected project

[CPRenjoy67]

What happened, I'm new in GitHub, I'm learning it's I did something wrong, I would like to you can explain it to me, to not make the same mistakes. Thank you

[Renaspages370]

Whatsapp won't let me put my number in.

[Robbbo-T]

Este fragmento de registro parece ser parte de la salida de un proceso de CI/CD (Integración Continua/Despliegue Continuo), probablemente en una plataforma como GitHub Actions, que se está ejecutando en un runner (ejecutor) de Ubuntu. Aquí hay un resumen de lo que sucede en este fragmento:

1. Inicio del Trabajo de Finalización: El trabajo de finalización del proceso ha comenzado, como lo indica la línea Starting: Complete job.

2. Carga de los Registros de Diagnóstico del Runner: El sistema comienza a cargar los registros de diagnóstico generados por el runner, que son importantes para la depuración en caso de errores. La línea Uploading runner diagnostic logs lo confirma.

3. Configuración y Creación de Carpetas de Registros de Diagnóstico: El sistema establece las carpetas necesarias para almacenar los archivos de registros de diagnóstico, indicadas por Setting up diagnostic log folders.

4. Copia de los Registros de Diagnóstico: Se copian los archivos de diagnóstico generados tanto por el worker (trabajador) como por el runner para ser archivados. Esto asegura que todos los detalles del proceso estén disponibles en caso de que se necesiten para una revisión posterior.

5. Compresión y Carga de Archivos: Los archivos de diagnóstico se comprimen en un archivo zip y luego se cargan a un destino remoto. Este es el paso donde los registros se almacenan fuera del sistema para su posterior análisis (Zipping diagnostic files y Uploading diagnostic metadata file).

6. Finalización del Trabajo: Finalmente, el trabajo de diagnóstico concluye con éxito, y el sistema limpia cualquier proceso huérfano que pudiera haber quedado después de la ejecución, como se indica en la línea Cleaning up orphan processes.

En resumen, este fragmento muestra la finalización de un proceso de CI/CD, que incluye la carga de los registros de diagnóstico generados durante la ejecución para garantizar que, si algo falla, haya suficiente información disponible para analizar el problema.

[OfficialKatana]

Can not login to the app due to the app did not override the "onNewIntent" method, the github app is entirely unusable, and can not proceed the browser intent anyway. It will even display 2 confused entries which will show after the login process, each entry will not eventually login to the account.

[alcarl]

When I complete the login in chrome, the browser prompts this error when jumping back to the app