Unable to switch to back facing camera on my android phone to take a picture of the document from my screen!

[AJV009]

You removed the upload button for safety, I'll take that.
But what's with a buggy camera interface for phones?
Imagine being stuck with a front-facing camera AND then holding it to the laptop screen which obviously has a NOT so good camera.
And then failing with a notice that I am not on campus? 🤯
I am in Maharashtra and the main Campus is Delhi, which is 1300 km away!
I am doing distance studies to meet ends.
Are you gonna fix these weird security requests like being on campus? Sure I see that you might have enough applicants from campuses implying that you don't care about students from home or distance studies.

[pewf]

This is happening to me right now, I can't finish my application because of this and it's impossible to get a good screen.

[hw88hw88]

I have the same issue.
Also, all my uploaded documents have been rejected, although any one of them is sufficient to prove my student identity and status.

[AJV009]

Hey everyone it took me some time to get the best picture but it was a success.
If like you have a digital ID and not a physical one (Which many have since the BIG COVID break)

Lower your screen brightness just enough to make it look like a book under the streetlight.
Hold your phone with both hands, while your elbows rest on the table.
Take a picture as soon as your ID is fits your phone screen.
The requirements are something like school name, your name year if any OR some identification that you are a distance learner if any should be required, a slightly blurry picture is fine to go.
Whatever filtering method @github is using can sharpen the image and extract text, and you will get an email within mins.
GitHub seems to be trying there best to make the process as automated as possible while also keeping fake accounts away from exploiting these premium resources.

[pewf]

Tips for how I would do this for digital transcript?

[P10swati]

I'm trying with my College library card ...will it work ?

[IAmTahazzot]

There are two option while taking a photo,

Camera 2 1, facing front ✅ Works
Camera 2 0, facing back ❌ Doesn't work

It's nearly impossible to take documents photo with facing front camera. Switching to Camera 2 0, facing back doesn't work, it just stay in front camera.

[piincher]

Using phone camera

[IAmTahazzot]

Thanks. Btw did they fix the front-camera and back-camera changing option? or you did it with front-camera somehow?

[piincher]

The back camera problem is still there,I did with the front camera

[IAmTahazzot]

@piincher Which proof did you selected?

1. Dated school ID - Good
2. Dated official/unofficial transcript - Fair
3. Dated enrollment letter on school letterhead - Fair
4. Dated class schedule for the semester - Poor
5. Dated syllabus for a class - Poor
6. Dated receipt from bursar - Poor
7. Dated scholarship/financial aid letter - Poor
8. Other (Example: Screenshot of school portal) - Poor

I just wanna try exactly what you did, that's why.
Thanks for helping.

[piincher]

the number 3

[piincher]

Hi GitHub Support @github

I wanted to bring to your attention a bug I've encountered in the GitHub Education part of the platform. When I reach the stage where I'm required to take a picture of proof, I've noticed that the back camera doesn't work. Only the front camera seems to be functional.

This presents a significant challenge as it's often difficult to capture a suitable picture of proof using the front camera. I believe this issue is affecting the usability of the platform for many users like myself.

I kindly request that you investigate and address this issue as soon as possible to ensure a smoother experience for all GitHub Education users.

Thank you for your attention to this matter.

Best regards,
Regards

[IAmTahazzot]

@piincher You applied for it, right? pro badge shows in your profile. Can you help me? or are you on a pro plan?

[piincher]

What I did was to sit down with my admission notice in hand and then try to take a picture that is somewhat readable on the camera. After 2 minutes, it was approved

[piincher]

What I did was to sit down with my admission notice in hand and then try to take a picture that is somewhat readable on the camera. After 2 minutes, it was approved

[AJV009]

Looks like I am banned, I just cracked my personal savings to get some resources for a project.
GitHub Education no longer works for me. I tried a ton of things. Being a 21yr old student with no GH Education Access is fun 😂 Seeing the resources being provided for free, makes me push harder and harder to earn something and more!

[SamarthRajj]

Well it is 11 jan 2023 the bug is still not fixed and my phone can't take clear photos by front camera. I am on my vacations at home but it says i am too far from the college. Even if i go to college adter break how will i take picture with front camera of my 10000 rupee smart phone.

[leventkeles]

in March 2024 the bug still not fixed, @github please fix those problems. We can not upload any document also we can not use back camera :( It is too hard to prove document with front camera, I have no student card, only document.

[cesarbhering]

My laptop camera is bad, rear camera from phone deosnt work on github... feels bad man.

[mrysan]

It's nearly August and this bug is still not fixed!!!

[mrysan]

Here is how you can do it. Use your laptop camera and pull up a picture of your submission/documentation on your phone. Be in a dark/dim room and put your phone brightness on max. Put it up to the laptop camera and it should look pretty good!

[wr7thful]

@github pls fix this issue :D

[wsong83]

This exact problem is still not fixed!

[farhan-momin]

A day ago I applied for Github Education. I faced the same issue of back camera not working.
i tried to take photo with front camera but image was not good.
Out of frustration i started repeatedly taping the front and back camera options alternatively, and all of a sudden the back camera worked!
i click an image and applied, and i got approved.

Device: android phone
Browser used: Chrome

also, if your proof image isnt coming out to be good, there is some guidance on #111352 to have a better chance with even front cam if back is still not working

[buzaiqizhong]

I'm having the same issue, my Android phone won't enable the rear camera, even though I switched to a different browser (edge, firefox, huawei broswer).

Next, I also tried to take a virtual camera to get a picture of the screen, but the github webpage didn't respond to the camera.

Finally, I thought of borrowing the camera from my PC, but the photo was distorted and blurry, and I couldn't recognize the content of the picture.

Hopefully this bug can be solved, or an image upload channel can be provided. Thank you

[h1ac]

I used the opera browser and It let me choose the back camera! I got accepted :)

[raufzer]

2024 - Sept
@github the problem not solved yet , we can't flip between the front and the back cameras

[abhishek213-alb]

These guys are so bad they aren't fixing

[raufzer]

unbelievable , the issue not been solved from March 2024

[theProject]

I'd be happy to fix it so I could submit this proof already, or even let me email it or something as an attachment? It's not like all programmers and engineers are hackers🪀

[abzaidi]

Oct - 2024
My developer pack has expired, and I get rejected every time I take a photo with my front camera while reapplying, simply because this problem has still not been fixed.

[bayramkzk]

[saberBenhamda0]

i know i'm late but i found a solution install opera browser and only give permission to use back camera and there you go , it work !!!

[saberBenhamda0]

i know i'm late but i found a solution install opera browser and only give permission to use back camera and there you go , it work !!!

[Lawrenceku]

The only way I know to circumvent this issue right now is to use the Opera browser and enable the back camera—it works like a charm.

[271314vutbr]

Thank you so much. The only workaround that works! Can confirm Opera is able to select the back camera on android. It shows a pop up menu that lets you select it directly in the browser rather than github's site's non functioning dropdown menu.

[HeitorAugustoLN]

Same here, I just could use the back camera to submit it, by using Opera Browser on my android.

[marxo112]

As an iOS user (iPhone 15 in the Safari browser) I can also confirm the problem, the front camera works perfectly with the student ID card option, but the rear camera does not.

[Abzaek]

December 6, the issue still exists. I have tried using opera and it doesn't work