diff --git a/lib/actions/form.js b/lib/actions/form.js
index c16405f17..bb6c401b9 100644
--- a/lib/actions/form.js
+++ b/lib/actions/form.js
@@ -55,6 +55,7 @@ export function resetForm(full = false) {
       // If fully resetting form, also clear the active search, from/to
       // locations, and query params.
       dispatch(clearActiveSearch())
+      dispatch(settingQueryParam({ departArrive: 'NOW' }))
       dispatch(setLocation({ location: null, locationType: 'from' }))
       dispatch(setLocation({ location: null, locationType: 'to' }))
       // Get query params. Delete everything except sessionId.
diff --git a/lib/actions/plan.js b/lib/actions/plan.js
index da09f0da8..7803f7671 100644
--- a/lib/actions/plan.js
+++ b/lib/actions/plan.js
@@ -11,7 +11,7 @@ import { getFirstStopId } from '../util/itinerary'
 import { routingQuery } from './api'
 import { setQueryParam } from './form'
 
-const SERVICE_BREAK = '03:00'
+const SERVICE_BREAK = '03:30'
 const NINETY_SECONDS = 90000
 
 function updateParamsAndPlan(params) {
diff --git a/lib/components/admin/mailables-window.js b/lib/components/admin/mailables-window.js
index 05232c2d4..585515d36 100644
--- a/lib/components/admin/mailables-window.js
+++ b/lib/components/admin/mailables-window.js
@@ -48,11 +48,6 @@ class SelectedMailable extends Component {
     updateField(index, 'largeFormat', evt.target.checked)
   }
 
-  _changeSmallFormat = (evt) => {
-    const { index, updateField } = this.props
-    updateField(index, 'smallFormat', evt.target.checked)
-  }
-
   _changeQuantity = (evt) => {
     const { index, updateField } = this.props
     updateField(index, 'quantity', evt.target.value)
@@ -62,8 +57,7 @@ class SelectedMailable extends Component {
 
   render() {
     const { index, mailable } = this.props
-    const largeId = `largeFormat-${index}`
-    const smallId = `smallFormat-${index}`
+    const id = `largeFormat-${index}`
     return (
       <SelectedMailableContainer>
         <MailableLabel mailable={mailable} />
@@ -76,26 +70,15 @@ class SelectedMailable extends Component {
             type="number"
             value={mailable.quantity}
           />
-          <div style={{ marginTop: '5px' }}>
-            <input
-              checked={mailable.smallFormat}
-              id={smallId}
-              onChange={this._changeSmallFormat}
-              type="checkbox"
-            />
-            <label htmlFor={smallId} style={{ marginLeft: '5px' }}>
-              Small format?
-            </label>
-          </div>
           {mailable.largePrint && (
             <div style={{ marginTop: '5px' }}>
               <input
-                checked={mailable.largeFormat}
-                id={largeId}
+                id={id}
                 onChange={this._changeLargeFormat}
                 type="checkbox"
+                value={mailable.largeFormat}
               />
-              <label htmlFor={largeId} style={{ marginLeft: '5px' }}>
+              <label htmlFor={id} style={{ marginLeft: '5px' }}>
                 Large format?
               </label>
             </div>
@@ -122,11 +105,9 @@ class MailablesWindow extends Component {
   }
 
   _addMailable = (mailable) => {
-    if (!this.state.mailables.find((m) => m.name === mailable.name)) {
-      const mailables = [...this.state.mailables]
-      mailables.push({ ...mailable, quantity: 1, smallFormat: true })
-      this.setState({ mailables })
-    }
+    const mailables = [...this.state.mailables]
+    mailables.push({ ...mailable, quantity: 1 })
+    this.setState({ mailables })
   }
 
   _removeMailable = (mailable) => {
@@ -156,9 +137,9 @@ class MailablesWindow extends Component {
     const { mailables: selectedMailables } = this.state
     const { items } = mailablesConfig
     if (!callTaker.mailables.visible) return null
-    const selectableMailables = items.filter(
-      (m) => !selectedMailables.find((mailable) => mailable.name === m.name)
-    )
+    // If items should not be addable twice, then this line can be amended
+    const selectableMailables = items
+
     return (
       <DraggableWindow
         footer={
diff --git a/lib/components/admin/query-record.js b/lib/components/admin/query-record.js
index 2122bb0c4..c061af31a 100644
--- a/lib/components/admin/query-record.js
+++ b/lib/components/admin/query-record.js
@@ -40,9 +40,7 @@ class QueryRecordLayout extends Component {
           onClick={this._viewQuery}
         >
           <CallRecordIcon type="search" />
-          {time}
-          <br />
-          {params.from.name} to {params.to.name}
+          {params.from.name} to {params.to.name} at {time}
         </CallRecordButton>
       </li>
     )
diff --git a/lib/components/narrative/default/itinerary.css b/lib/components/narrative/default/itinerary.css
index 656a4b9ef..91a5e089c 100644
--- a/lib/components/narrative/default/itinerary.css
+++ b/lib/components/narrative/default/itinerary.css
@@ -198,6 +198,8 @@
 .otp .option.default-itin > .header .title > .summary > .mode-block {
   height: 18px;
   width: 18px;
+  color: #eee;
+  fill: #eee;
 }
 
 .otp .option.default-itin > .header .title > .summary > .arrow-block {
diff --git a/lib/util/mailables.js b/lib/util/mailables.js
index fc5437797..5705cc92d 100644
--- a/lib/util/mailables.js
+++ b/lib/util/mailables.js
@@ -113,22 +113,13 @@ async function writePDF(formData, imageData, otpConfig) {
 
   const tableData = {
     headers: ['Item', 'Quantity'],
-    rows: mailables
-      .map((mailable) => {
-        let { largeFormat, largePrint, name, quantity, smallFormat } = mailable
-        const rows = []
-
-        if (smallFormat) {
-          rows.push([name, quantity])
-        }
-
-        if (largePrint && largeFormat) {
-          name += ' (LARGE PRINT)'
-          rows.push([name, quantity])
-        }
-        return rows
-      })
-      .flat()
+    rows: mailables.map((mailable) => {
+      let { largeFormat, largePrint, name, quantity } = mailable
+      if (largePrint && largeFormat) {
+        name += ' (LARGE PRINT)'
+      }
+      return [name, quantity]
+    })
   }
 
   doc.table(tableData, {