Payment Information Update - How do you handle this?

[ThomasNegeli]

Hi @Frank-Magmodules,

how do you handle the usecase when the payment information of a customer changes?

So for example, when the CreditCard of the customer get's outdated or when the customers CreditCard changes in general?

We are currently not quite sure if we receive the Mollie information about outdated cards. Do you just check the validity of the payment mandata and the customer has to place a new order when there is no valid certificate?

Thank you for your feedback.

[Frank-Magmodules]

Hi There @ThomasNegeli , Thank you for bringing up this issue. I'll provide you with a helpful response shortly!

[Frank-Magmodules]

Hi There @ThomasNegeli ,

Apologies for the delayed response, it slipped our attention. It’s a bit hard to predict exactly what will happen, as we haven’t fully developed this part of the extension. Most likely, new transactions will fail, meaning the webhook won’t trigger, and as a result, no orders will be created.

Could you check if this is indeed the case by reviewing the details within your Mollie dashboard?