| copyright | lastupdated | keywords | subcollection | content-type | ||
|---|---|---|---|---|---|---|
|
2023-02-01 |
account settings, delete account, account errors, reassign account, view tags, batch registration, transfer account ownership |
account |
faq |
{{site.data.keyword.attribute-definition-list}}
{: #enterprise-faqs}
FAQs for your {{site.data.keyword.cloud}} enterprise might include questions about importing accounts, moving accounts and account groups, and inviting users to your enterprise. To find all FAQs for {{site.data.keyword.cloud_notm}}, see our FAQ library. {: shortdesc}
{: #enterprise-setup} {: faq} {: support}
To set up an enterprise, you must be the account owner or an administrator on the Billing account management service. You use the {{site.data.keyword.cloud_notm}} console to create an enterprise account, enter the name of your company, provide your company's domain, create your enterprise structure, and more. For more information, see Setting up an enterprise.
When I create an enterprise, does my {{site.data.keyword.cloud_notm}} account become the enterprise account?
{: #enterprise-account-switch} {: faq}
No, your {{site.data.keyword.cloud_notm}} account does not become the enterprise account. Your account is added to the enterprise hierarchy. For more information, see Enterprise hierarchy.
{: #enterprise-cloud-account} {: faq}
No, your {{site.data.keyword.cloud_notm}} account can be a part of only one enterprise account. When you create an enterprise, your account is added to the enterprise hierarchy. See What is an enterprise? for more information.
{: #enterprise-add-account} {: faq}
You can use the enterprise dashboard to import an existing account to your enterprise or create a new account within your enterprise. For more information, see Import existing accounts and Create new accounts.
{: #lite-to-enterprise} {: faq}
Yes, but your Lite account is automatically upgraded to a Pay-As-You-Go account. Billing for the account is then managed at the enterprise level. For more information, see Centrally managing billing and usage with enterprises.
{: #remove-enterprise} {: faq}
After you import your account into an enterprise, you can't remove it.
{: #move-enterprise-account} {: faq}
Yes, you can move your account anywhere within an enterprise. For example, you can move your account directly under the enterprise or from one account group to another. For more information, see Moving accounts within the enterprise.
{: #move-account-group} {: faq}
No, it’s not possible to move an account group within the enterprise.
{: #rename-enterprise-account} {: faq}
No, you can't edit the name of an account from within your enterprise. To edit the name of an account, go to Manage > Account in the {{site.data.keyword.cloud_notm}} console, and select Account settings. In the Account section, click the Edit icon 
, enter your new account name, and click Submit.
{: #enterprise-invite-users} {: faq}
To invite users to an enterprise, you must have an {{site.data.keyword.Bluemix_notm}} Identity and Access Management (IAM) access policy with the Editor or higher role on the User Management service. For more information, see Inviting users.
{: #enterprise-currency} {: faq}
No, billing and subscriptions are managed at the enterprise level rather than at the child account level. Your child account cannot have a different subscription. For more information about enterprise billing, see Billing options.
{: #enterprise-domain} {: faq}
Yes, domains can be updated. You can use the Enterprise Management API{: external} to update your domain.
{: #enterprise-invoice} {: faq}
You can view usage for individual child accounts, but they are not individually invoiced. For more information about enterprise usage, see Viewing usage in an enterprise.
For more information about enterprise billing, see Centrally managing billing and usage with enterprises.
{: #enterprise-account-type} {: faq}
Only Subscription accounts can create an enterprise account.
{: #enterprise-account-number} {: faq}
You can have a maximum of 300 child accounts that can be distributed across a maximum of 300 account groups. An enterprise can contain up to five tiers of accounts and account groups. For more information, see Enterprise hierarchy
{: #enterprise-common-resources} {: faq}
Although you can create resources at the enterprise account level, this method is not a best practice. You can follow best practice by using resource groups and access groups to create and share resources.
For more information, see Working with resources in an enterprise, Resource management, and Best practices for organizing resources and assigning access.
{: #enterprise-account-count} {: faq}
To see all accounts within your enterprise, go to your Enterprise dashboard in the console and click Accounts.
Do I automatically have access to child accounts and their resources as an enterprise administrator?
{: #enterprise-admin-access} {: faq}
No, you do not automatically have access to child accounts and their resources. You need to be invited to individual child accounts and assigned access policies to manage resources. For more information, see User management for enterprises.
{: #enterprise-admin-invite} {: faq}
No, you cannot add users to child accounts.
You need to be invited to the child account and assigned the editor or administrator role for the User management service to add users to a child account.
{: #enterprise-acct-support}
Yes, all accounts within an {{site.data.keyword.Bluemix_notm}} enterprise are assigned the same level of support. The level of support that is assigned to an enterprise defaults to the highest support plan within the enterprise. All child accounts within the enterprise also default to the highest support plan.