diff --git a/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.test.ts b/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.test.ts
index fc2eb57c6..919b63bc2 100644
--- a/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.test.ts
+++ b/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.test.ts
@@ -5,6 +5,7 @@ import { acctAlertFactory, applicationFactory, personFactory } from '../../../..
 import { itShouldHaveNextValue, itShouldHavePreviousValue } from '../../../shared-examples'
 import { PageBodyPersonAcctAlert, mapAcctAlertsForPageBody } from '../../../utils'
 import AcctAlerts, { acctAlertResponse } from './acctAlerts'
+import { SanitisedError } from '../../../../sanitisedError'
 
 jest.mock('../../../../services/personService')
 jest.mock('../../../utils')
@@ -78,6 +79,24 @@ describe('AcctAlerts', () => {
       expect(getAcctAlertsMock).toHaveBeenCalledWith(callConfig, application.person.crn)
       expect(mapAcctAlertsForPageBody).toHaveBeenCalledWith(apiAcctAlerts)
     })
+
+    it('sets the number of acctAlerts to 0 if none are found', async () => {
+      const err = <SanitisedError>{ data: { status: 404 } }
+      const getAcctAlertsMock = jest.fn().mockImplementation(() => {
+        throw err
+      })
+
+      const personService = createMock<PersonService>({
+        getAcctAlerts: getAcctAlertsMock,
+      })
+
+      const page = await AcctAlerts.initialize({}, application, callConfig, { personService })
+
+      expect(page.body).toEqual({ acctAlerts })
+
+      expect(getAcctAlertsMock).toHaveBeenCalledWith(callConfig, application.person.crn)
+      expect(mapAcctAlertsForPageBody).toHaveBeenCalledWith([])
+    })
   })
 
   itShouldHavePreviousValue(new AcctAlerts({}, application), 'adjudications')
diff --git a/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.ts b/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.ts
index f37c71ef0..504bd4b1d 100644
--- a/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.ts
+++ b/server/form-pages/apply/assess-placement-risks-and-needs/prison-information/acctAlerts.ts
@@ -41,7 +41,16 @@ export default class AcctAlerts implements TasklistPage {
     callConfig: CallConfig,
     dataServices: DataServices,
   ) {
-    const acctAlerts = await dataServices.personService.getAcctAlerts(callConfig, application.person.crn)
+    let acctAlerts: PersonAcctAlert[] = []
+
+    try {
+      acctAlerts = await dataServices.personService.getAcctAlerts(callConfig, application.person.crn)
+    } catch (e) {
+      if (e?.data?.status !== 404) {
+        throw e
+      }
+    }
+
     const page = new AcctAlerts({ acctAlerts: mapAcctAlertsForPageBody(acctAlerts) }, application)
 
     page.importDate = DateFormats.dateObjToIsoDate(new Date())