Channel not Responding

[dyuser]

Any thought on the inability to watch any video?

[meriko]

The premium part is not working(see other issues). I just tried an episode of Red vs Blue + some more, they all worked for me? Which branch are you using?

[dyuser]

Main

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Sent from my iPhone

On Dec 24, 2016, at 04:56, meriko ***@***.***> wrote: The premium part is not working(see other issues). I just tried an episode of Red vs Blue + some more, they all worked for me? Which branch are you using? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

[meriko]

Can you upload a log? com.plexapp.plugins.roosterteeth.log

[JeffreyBytes]

It seems to be an issue when login is enabled.

When login is not enabled it will play videos not locked for FIRST members.

[G0ldf1sh137]

Installed this channel today and had this issue. Confirming partial workaround from @spaz926. When Enable Login is checked, only free content from RT seems to be available. AH and all other channels will return the "Channel not Responding" error with the box checked. Unchecking the box will properly load free content for all channels, however videos for FIRST members still return the error.

My log shows the same error listed in #6 I can upload a log if you would like, but the main issue is:

CRITICAL (sandbox:298) - Function named 'ValidatePrefs' couldn't be found in the current environment

I think that there is an issue with reading in the username/password to generate the token to authenticate the user, and could be related to the other channels showing no content when the box is checked.

[meriko]

Should be fixed in latest, please confirm(thanks @sander1 and @smilligan93)

[G0ldf1sh137]

I uninstalled the bundle by @smilligan93 and tried to reinstall this one through the unofficial app store to test this one, but I still had channel not responding issues. I also tried installing the bundle manually, and still see the same issue. After sending username/password, logs show the following error:

2017-05-15 21:07:51,911 (7f32097fa700) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.plugins.roosterteeth/prefs/set?login=true&username=XXXXX&password=YYYYY
2017-05-15 21:07:51,912 (7f32097fa700) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.plugins.roosterteeth/prefs/set
2017-05-15 21:07:51,912 (7f32097fa700) : DEBUG (preferences:198) - Saved the user preferences
2017-05-15 21:07:51,913 (7f32097fa700) : CRITICAL (sandbox:303) - Exception when calling function 'ValidatePrefs' (most recent call last):
File "/usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/code/sandbox.py", line 294, in call_named_function
result = f(*args, **kwargs)
File "/config/Library/Application Support/Plex Media Server/Plug-ins/RoosterTeeth.bundle/Contents/Code/init.py", line 58, in ValidatePrefs
result = Login()
NameError: global name 'Login' is not defined

I'm guessing either there was a commit missing from the pull request, or an issue with merge conflicts, but the version from @smilligan93 is still working for me if you need to find the diff.

[sander1]

Did you restart Plex Media Server after installing the new bundle?

[meriko]

Just pushed an update

[shadshack]

Getting this issue still. I'm able to play any free content, but trying to play any First-Only content gets the "Channel not Responding" error.

2017-08-06 17:35:15,533 (4328) : CRITICAL (core:574) - Exception when calling function 'ValidatePrefs' (most recent call last):
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\code\sandbox.py", line 294, in call_named_function
result = f(*args, **kwargs)
File "V:\Plex_AppData\Plex Media Server\Plug-ins\RoosterTeeth.bundle\Contents\Code_init_.py", line 60, in ValidatePrefs
result = Login()
TypeError: Login() takes exactly 1 argument (0 given)