From 8dbed66a8b0da441e26617dcf0a8ca2c2784be4d Mon Sep 17 00:00:00 2001 From: Jason Blais <13119842+jasonblais@users.noreply.github.com> Date: Fri, 27 Oct 2023 08:36:25 -0400 Subject: [PATCH] Add a note to ESR document that server version is not dependent on your license key (#6746) * Add a note to ESR document that server version is not dependent on your license key * Update source/upgrade/extended-support-release.rst * Update source/upgrade/extended-support-release.rst --------- Co-authored-by: Carrie Warner (Mattermost) <74422101+cwarnermm@users.noreply.github.com> --- source/upgrade/extended-support-release.rst | 9 +++++++++ 1 file changed, 9 insertions(+) diff --git a/source/upgrade/extended-support-release.rst b/source/upgrade/extended-support-release.rst index 13b42bdd5e8..f4f788c34d9 100644 --- a/source/upgrade/extended-support-release.rst +++ b/source/upgrade/extended-support-release.rst @@ -109,3 +109,12 @@ Earlier 4.x versions of Mattermost Desktop App and earlier v1.x versions of the Please review the `Desktop App changelog `_ and the `Mobile App changelog `_ notes for any self-hosted version requirements for features and functionalities, as well as notes on security fixes. See more details in our `release lifecycle documentation `_. + +If we upgrade to the latest ESR with a legacy `E10 or E20 license key `_, will we have compatibility issues? +------------------------------------------------------------------------- + +No. Your license key is decoupled from the Mattermost server version. You can freely upgrade to any ESR regardless of your license key or plan. + +However, we highly recommend working with your Mattermost Account Team to plan for a migration to our new plans, and to access the latest features such as persistent notifications, advanced compliance features, and call recordings. + +Please contact our `Sales team `_ with questions.