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Sending fails to any address #12

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olefasting opened this issue Sep 17, 2024 · 3 comments
Open

Sending fails to any address #12

olefasting opened this issue Sep 17, 2024 · 3 comments

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@olefasting
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olefasting commented Sep 17, 2024

Describe the bug
Attempts to transfer from the mobile app address to any other address fails with a toast message saying 'An error occurred. Please try again'. No more information is given.

To Reproduce
Steps to reproduce the behavior:

  1. Press send button
  2. Press max or input any valid amount and a valid address (including 'karlsen:')
  3. Press send

Expected behavior
The transfer is expected to go through as requested

Screenshots
Not necessary

Desktop (please complete the following information):

  • OS and version: Android 13 / OxygenOS 13.0
  • Device: OnePlus Nord2 5G
  • Karlsen Mobile version: 2.0.0

Additional context
None

@Leon1777
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I just tested it, and everything is working fine on my end. Please double-check that your receiving address is correct. Also sometimes, VPNs can interfere.

@olefasting
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No connection issues or VPN that could be interfering and I have tried both WiFi and 5G. Any way I can get more info for you?

@Leon1777
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Which seed phrase format are you using? Is it a 12-word, 24-word (old), or 24-word (new with unique derivation path)? Also could you navigate to Advanced -> Compound Transactions click Compound and let me know how many UTXOs you have?

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