From 9dc54ddf9b03ede4a57b9cffc59512f958bdad9b Mon Sep 17 00:00:00 2001 From: jundis Date: Thu, 6 Apr 2017 15:41:36 -0500 Subject: [PATCH] Troubleshooting info --- README.md | 2 ++ TROUBLESHOOT.md | 19 +++++++++++++++++++ 2 files changed, 21 insertions(+) create mode 100644 TROUBLESHOOT.md diff --git a/README.md b/README.md index 22277ef..5a3cdde 100644 --- a/README.md +++ b/README.md @@ -24,6 +24,8 @@ This script set and all modules require PHP version 5 and the cURL extension, an For unsupported non-MySQL installation instructions, please see README_NoMySQL.md +**See TROUBLESHOOT.md first if you have any issues. Otherwise, contact info below.** + You can reach me on the r/msp Discord, LabTechGeek Slack, or via reddit at /u/jundis if you need basic support. You can also reach me at joey(at)und.is should you need more intense support, custom modifications, or want your install done by me. diff --git a/TROUBLESHOOT.md b/TROUBLESHOOT.md new file mode 100644 index 0000000..9dfe3fb --- /dev/null +++ b/TROUBLESHOOT.md @@ -0,0 +1,19 @@ +# CWSlack-SlashCommands Troubleshooting + +###Issue - Error Security: SSL is required + +If you are using hosted ConnectWise, you need to set your $connectwise variable in config.php to `https://api-na.myconnectwise.net` instead of `https://na.myconnectwise.net` + +Change the country code to whichever you have when you visit the site to login. + +###Issue - Peer's Certificate issuer is not recognized. + +See the StackOverflow link below, the second answer fixes this. You need to attach the CA cert to cURL since it does not come stock with them on most Windows machines. The `cacert.pem` file includes the CA for connectwise as well as most other major sites including Slack. + +http://stackoverflow.com/questions/6400300/https-and-ssl3-get-server-certificatecertificate-verify-failed-ca-is-ok + +###Issue - Other? + +You can reach me on the r/msp Discord, LabTechGeek Slack, or via reddit at /u/jundis if you need basic support. + +You can also reach me at joey(at)und.is should you need more intense support, custom modifications, or want your install done by me.