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</article>
<section class="main-section clearfix">
<label>Choose</label>
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<option value="GraphComponentMarginBreakdown" data-chart-type="component">B2C – General – Margin breakdown</option>
<option value="B2CGeneralContract" data-chart-type="stackedColumn" data-yaxis-datalabels-decimal="1" data-hide-yaxis-datalabels="yes" data-yaxis-text="Millions of contracts" data-yaxis-tick-interval="1" data-sub-title="Sorted by number of contracts" data-stacking="normal" data-end-on-tick="true" data-hide-xaxis-0level-label="yes" data-plot-keys="skipLast">B2C – General – # contracts</option>
<option value="B2CCtaCtsComPerContract" data-chart-type="stackedColumn" data-yaxis-data-sub-title="" data-yaxis-text="" data-yaxis-tick-interval="10" data-chart-height="600" data-stacking="normal" data-end-on-tick="true" data-series-point-width="">B2C – CtS, CtA & CoM in € per contract</option>
<option value="B2CGeneralGrossNetMarginPercontract" data-chart-type="stackedColumn" data-yaxis-both-side="yes" data-end-on-tick="true" data-yaxis-tick-interval="20" data-yaxis-text="Gross and net margin in (€/contract) not corrected with PPP" data-sub-title="Sorted by net margin %" data-yaxis-oppside-title="Net margin (bad debts costs excluded)" data-yaxis-opp-label-format="%" data-marker="triangle-lastNode-#090005" data-stacking="null" data-hide-xaxis-0level-label="yes">B2C – General – Gross and net margin per contract</option>
<optgroup label="Cost To Serve">
<option value="GraphComponentCosttoServe" data-chart-type="component">B2C – CtS – Overview of the main components of the Cost to Serve</option>
<option value="B2CCostToServerPerContract" data-chart-type="stackedColumn" data-yaxis-text="€ / Contract" data-sub-title="Sorted by peer groups & CtS" data-stacking="normal" data-yaxis-tick-interval="20" data-end-on-tick="true" data-plot-keys="skipLast">B2C – Cost to Serve per contract</option>
<option value="B2CCtsCostCategoryView" data-chart-type="stackedColumn" data-chart-height="700" data-yaxis-text="% on total CtS" data-sub-title="Sorted by peer groups & CtS" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-yaxis-tick-interval="20" data-stacking="percent" data-end-on-tick="true" data-series-color="#c0b9b4-lastNodeDown1" data-last-datalabels-pos="top">B2C – CtS – Cost category view</option>
<option value="B2CCtsCostCategoryViewGeneralCostDetails" data-chart-type="stackedColumn" data-chart-height="700" data-yaxis-text="% on total CtS" data-sub-title="Sorted by peer groups & CtS" data-yaxis-tick-interval="20" data-stacking="percent" data-end-on-tick="true" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-series-color="#c0b9b4-lastNodeDown1" data-last-datalabels-pos="top">B2C – CtS – Cost category view – General costs detail</option>
<option value="B2CCtsProcessViewPerContract" data-chart-type="stackedColumn" data-chart-height="700" data-yaxis-text="% on total CtS" data-sub-title="Sorted by peer groups & CtS" data-yaxis-tick-interval="10" data-stacking="percent" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-end-on-tick="true" data-last-datalabels-pos="top">B2C – CtS – Process view per contract</option>
<option value="B2CCostPercontact" data-chart-type="stackedColumn" data-yaxis-text="€ / Contract" data-sub-title="Sorted by peer groups & CtS" data-yaxis-both-side="yes" data-end-on-tick="true" data-marker="triangle-lastNode-#090005">B2C – CtS – Cost per contact</option>
<option value="B2CChenalContactBreakdown" data-chart-type="stackedColumn" data-yaxis-text="# contacts / contracts" data-yaxis-both-side="yes" data-sub-title="Sorted by peer groups & CtS" data-stacking="normal" data-marker="circle-lastNodeDown1-#ffea00" data-last-datalabels-pos="top" data-yaxis-tick-interval="1" data-end-on-tick="true">B2C – CtS – Channel contact breakdown</option>
<option value="B2CCtsCostPerContactInboundCcInbound" data-chart-type="stackedColumn" data-yaxis-both-side="yes" data-yaxis-text="€ / service contact" data-sub-title="Sorted by peer groups & CtS" data-yaxis-oppside-title="Contract ratio" data-marker="triangle-lastNodeDown1-transparent" data-last-datalabels-pos="top" data-marker-line-width="1" data-marker-line-color="#090005" data-stacking="normal" data-end-on-tick="true" data-chart-custom-label="CC Inbound" data-yaxis-tick-interval="5" data-second-chart-field-id="hidSecondChart11_12">B2C – CtS – Cost per contact Inbound CC & Retail Outlet : CC Inbound & Retail Outlet</option>
<option value="B2CCtsCostPerContactLetterFax" data-chart-type="stackedColumn" data-yaxis-text="€ / service contact" data-yaxis-oppside-title="Contact ratio" data-sub-title="Sorted by peer groups & CtS" data-yaxis-both-side="yes" data-marker="triangle-lastNode" data-marker-color="transparent" data-marker-line-width="1" data-marker-line-color="#000" data-end-on-tick="true" data-series-color="#ffc000-lastNodeDown1" data-chart-custom-label="Letters / Fax" data-yaxis-tick-interval="5" data-second-chart-field-id="hidSecondChart13_14">B2C – CtS – Cost per contact Letters/Fax and Social Media/Email</option>
<option value="B2CAvgHandlingAndCrossSelling" data-chart-type="stackedColumn" data-yaxis-text="Average handling time (min)" data-sub-title="Sorted by peer groups & CtS" data-yaxis-both-side="yes" data-stacking="null" data-marker="triangle-lastNodeDown1-#090005" data-last-datalabels-pos="top" data-end-on-tick="true" data-yaxis-tick-interval="5" data-yaxis-oppside-title="cross selling on inbound calls">B2C – CtS Average handling time(min) & cross selling on inbound calls (%)</option>
<option value="B2CCostPerBill" data-chart-type="stackedColumn" data-yaxis-text="€ / bill" data-yaxis-both-side="yes" data-yaxis-oppside-title="# of bills per contract" data-sub-title="Sorted by peer groups & CtS" data-marker="triangle-lastNodeDown1-transparent" data-marker-line-width="1" data-marker-line-color="#000" data-end-on-tick="true" data-yaxis-tick-interval="2" data-last-datalabels-pos="top">B2C – CtS – Cost per bill</option>
<option value="B2CCustomerPaymentQuality" data-chart-type="stackedColumn" data-chart-height="650" data-yaxis-text="€ / contract" data-sub-title="Sorted by peer groups & CtS" data-stacking="percent" data-yaxis-tick-interval="10" data-yaxis-column-label-format="%" data-end-on-tick="true" data-yaxis-left-label-format="%">B2C – CtS – Customer payment quality</option>
<option value="B2CChennalMixForSendingBills" data-chart-type="stackedColumn" data-chart-height="650" data-yaxis-text="% on total bills" data-sub-title="Ordered by Peer and CtS" data-stacking="percent" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-yaxis-both-side="yes" data-yaxis-tick-interval="20" data-marker="diamond-lastNodeDown1-#ffea00,triangle-lastNodeDown2-#444" data-marker-line-width="1" data-marker-line-color="#eee" data-end-on-tick="true" data-last-datalabels-pos="top">B2C – CtS – Channel mix for sending bills</option>
<option value="B2CCtACustomerComplaintReason" data-chart-type="stackedColumn" data-yaxis-text="% of complaints" data-sub-title="Sorted by peer Groups & % of Complaints on total number of contracts" data-stacking="percent" data-yaxis-both-side="yes" data-yaxis-tick-interval="20" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-yaxis-opp-label-format="%" data-end-on-tick="true" data-marker="diamond-lastNode-#33ccb7">CtS – Customer complaint reasons</option>
<option value="B2CCtACustomerSatisfactionRate" data-chart-type="stackedColumn" data-yaxis-text="Customer satisfaction rate (%)" data-sub-title="Sorted by peer Groups & Customer satisfaction rate" data-stacking="normal" data-yaxis-tick-interval="10" data-end-on-tick="true" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%">CtS – Customer satisfaction rate</option>
</optgroup>
<optgroup label="Cost to Acquire">
<option value="GraphComponentCosttoAcquire" data-chart-type="component">B2C – Overview of the main components of the Cost to acquire</option>
<option value="B2CCostToAcquiredPerContract" data-chart-type="stackedColumn" data-yaxis-text="Cost to Acquire (€ / acquired contract)" data-sub-title="Sorted by peer groups & CtA" data-stacking="normal" data-end-on-tick="true" data-yaxis-tick-interval="20" data-plot-keys="skipLast">B2C – CtA – Cost to Acquire per acquired contract</option>
<option value="B2CCtAAcquireCustomerLostOne" data-chart-type="stackedColumn" data-yaxis-text="% of total # of contracts" data-sub-title="Sorted by peer groups & CtA" data-stacking="normal" data-yaxis-both-side="yes" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-yaxis-tick-interval="5" data-end-on-tick="true" data-marker="triangle-lastNode-#3399cc">B2C – CtA – Acquired customers, lost ones</option>
<option value="B2CCtACostCategoryViewPerContract" data-chart-type="stackedColumn" data-yaxis-text="% on total CtA" data-sub-title="Sorted by peer groups & CtA" data-stacking="percent" data-yaxis-tick-interval="20" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-end-on-tick="true" data-last-datalabels-pos="top">B2C – CtA – Cost category view per contract</option>
<option value="B2CCtAProcessViewPerContract" data-chart-type="stackedColumn" data-yaxis-text="% on total CtA" data-sub-title="Sorted by peer groups & CtA" data-stacking="percent" data-yaxis-tick-interval="20" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-end-on-tick="true" data-last-datalabels-pos="top">B2C – CtA – Process view per contract</option>
<option value="B2CCtAContratcsPerChannel" data-chart-type="stackedColumn" data-yaxis-text="% on # acquired contracts" data-sub-title="Sorted by peer groups & CtA" data-stacking="percent" data-yaxis-tick-interval="20" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%" data-end-on-tick="true" data-last-datalabels-pos="top">B2C - CtA - Contracts per channel</option>
<option value="B2cCtaChannelViewCtaViaFaceChannel" data-chart-type="stackedColumn" data-stacking="normal" data-yaxis-text="€ / contact" data-chart-custom-label="Face Channels" data-yaxis-both-side="yes" data-yaxis-tick-interval="50" data-sub-title="Sorted by CtA" data-end-on-tick="true" data-second-chart-field-id="hidSecondChart26_27">B2C – CtA – Channel view – Cost of acquiring a contract via each channel: Face Channels and non Face Channel</option>
</optgroup>
<optgroup label="Cost of marketing">
<option value="GraphComponentCostOfMarketing" data-chart-type="component">B2C – Overview of the main components of the Cost of marketing</option>
<option value="B2CMarketingCostPerContract" data-chart-type="stackedColumn" data-yaxis-text="Marketing Cost (€ / contract)" data-sub-title="Sort by peer groups and Marketing Cost" data-stacking="normal" data-yaxis-tick-interval="5" data-end-on-tick="true" data-last-datalabels-pos="top">Marketing – Marketing Cost per contract</option>
<option value="B2CMarketingSplitRetentionAndAcquisition" data-chart-type="stackedColumn" data-yaxis-text="% on total Marketing Costs" data-sub-title="Sorted by peer groups & acquisition part of Marketing" data-stacking="percent" data-yaxis-tick-interval="20" data-end-on-tick="true" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%">B2C – Marketing – Split between retention & acquisition</option>
<option value="B2CMarketingCostView" data-chart-type="stackedColumn" data-yaxis-text="% on total Marketing Costs" data-sub-title="Sorted by peer groups & acquisition part of Marketing" data-stacking="percent" data-yaxis-tick-interval="20" data-end-on-tick="true" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%">B2C – Marketing – Costs view</option>
<option value="B2CMarketingProcessView" data-chart-type="stackedColumn" data-yaxis-text="% on total Marketing Costs" data-sub-title="Sorted by peer groups & acquisition part of Marketing" data-stacking="normal" data-yaxis-tick-interval="20" data-end-on-tick="false" data-yaxis-column-label-format="%" data-yaxis-left-label-format="%">B2C – Marketing – Process view</option>
</optgroup>
</select>
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