This project is an attempt to use AI tools to build a simple ticketing help desk application.
AI tools used: Claude 3.5, Google Gemini and VS Code extensions Claude-Dev and Aider.
Follow this journey here: https://dev.to/chiefremote/using-claude-claude-dev-and-aider-to-build-a-ticketing-system-4aek
Author: Joe Giglio
If you want to install it and play along:
Tech stack:
Python 3.12.2, Flask, SQLite
- Install Python 3.12.2. Use whatever manner is recommended for your operating system.
- Clone project using git
- From project home directory (where app.py sits), create a virtual environment for dependencies. Use https://flask.palletsprojects.com/en/1.1.x/installation/ as a reference. I recommend naming it venv, which has already been added to the .gitignore file.
- Activate the virtual environment directory
- Use pip3 install -r requirements.txt to install all dependencies. If installing this project on a Mac, beware that some of the Python packages may complain during this step. You may need to install Homebrew, XCode and Python in some magical combination.
(See https://help.dreamhost.com/hc/en-us/articles/115000699011-Using-pip3-to-install-Python3-modules for Python3 / pip3 tips.)
- Run the following commands from the application's home directory while the virtual environment is activated:
flask db init
flask db migrate -m "Initial migration.”
flask db upgrade
Check for the creation of a database.db in the project's directory. It should contain tables such as: ticket and integration_setting.
- Start the server from the home directory while the virtual environment is activated:
python3 app.pyor use your IDE to start the server. - If all went well, you should be able to view the site: http://127.0.0.1:5000/.
- Run a basic test by submitting a new ticket.