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Can not retrieve my Jenkins account #3775

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FrogDevelopper opened this issue Oct 5, 2023 · 5 comments
Closed

Can not retrieve my Jenkins account #3775

FrogDevelopper opened this issue Oct 5, 2023 · 5 comments
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@FrogDevelopper
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Type(s) of account issue

I've lost my password, I didn't receive any email

Summary

Hello,

I'd like to adopt the plugin multibranch-build-strategy-extension, and for this I would like to use my "old" account in Jenkins, but my password doesn't work anymore, I didn't receive the reset password mail and if I try to re-create my account, I got the error "account legall_benoit already exist"

jenkins.io account username

legall_benoit

jenkins.io account email

[email protected]

Which URL are you trying to login at?

account.jenkins.io/passwordReset
accounts.jenkins.io/signup

@FrogDevelopper FrogDevelopper added accounts triage Incoming issues that need review labels Oct 5, 2023
@github-actions
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github-actions bot commented Oct 5, 2023

Take a look at these similar issues to see if there isn't already a response to your problem:

  1. 71% can not login my account #3262

@MarkEWaite
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Thanks for your interest in adopting the plugin. I'll send a separate authentication check and will then assist with your password reset.

@MarkEWaite MarkEWaite removed the triage Incoming issues that need review label Oct 5, 2023
@MarkEWaite MarkEWaite self-assigned this Oct 5, 2023
@MarkEWaite
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Authentication check has been sent.

@FrogDevelopper
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Thank you
Fork has been created

@MarkEWaite
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Issue resolved.

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