The submission status is stuck in“evaluation submitted”

[qtz980805]

This status “evaluation submitted” has lasted at least four hours. And it seems like it will not turn to “evaluation running “
My username is jdc, would you please check this for me？Thanks！

[arknapit]

I looked into the log files, and It seems that the evaluation didn't even start. Maybe the service was offline at the wrong time. Please make a new submission and try again, I have reset the 7 days waiting time.