Device ID is missing. Cant use Get support !

[Daniel-Haurich]

Good day, dear Remotely community,

I have been trying for days to use the "Get Support" function in a Resident Agents installation, but the server always says:

"Get Support
Device ID is missing. Please use a valid shortcut to the support page, which will include the device ID."

However, my URL is: https://remotely.url.domain/get-support?deviceID=XXXX-XXXX-XXXX-XXXX-XXXX

I am at a loss; no matter which device I try it on, it doesn't work! I tried updating Remotely, but there are no more updates available.
Here is a screenshot:

Thank you for everyone who helps me!

[IxFail]

Hi,

Try to replace

?deviceID=

with

/

For example:

https://remotely.url.domain/get-support/XXXX-XXXX-XXXX-XXXX-XXXX

[Daniel-Haurich]

Hi,

Try to replace

?deviceID=

with

/

For example:

https://remotely.url.domain/get-support/XXXX-XXXX-XXXX-XXXX-XXXX

Hi,

Thank you for your response! Yes, it works on the computer, but unfortunately, it doesn't work on my phone. When I try to submit, it says that the website is not working.

Still, thank you very much for your help!