ilert's incident comms product is a suite of capabilities to effectively communicate incidents to stakeholders and external users.
Incident communication is the process of informing users that a service is experiencing issues in a way that will likely impact the user experience.
- Spend less time on manual incident communication and focus on resolving incidents.
- Build trust with your customers by keeping your users in the loop during an incident
- Reduce incoming support requests during incidents
- Incidents are the main way to communicate with your users when you are experiencing user impacting issues with the services you provide to them.
- Services model business capabilities to which subscribers can subscribe to receive updates about incidents. Any user in ilert can subscribe to incidents, services and status pages.
- Status pages are one way to help you inform users about outages and maintenances of one or more service.
- Metrics: Use metrics in status pages to showcase how well your services are performing. You can submit your own metrics data or import metrics from your existing tools (e.g. Datadog).