DO NOT CREATE AN ISSUE to report a security problem. Please send an email to [email protected] or [email protected]
The security point of contact is Emma. Emma responds to security incident reports as fast as possible, within one business day at the latest.
If Emma does not respond then please contact [email protected] so somebody can nag her.
If an incident is discovered or reported, the following process will be used to respond, and we will communicate with you as we work on each step.
Find the root cause, nature and scope of the issue. We need to answer the following:
- Is it still ongoing? If so, top priority is to stop it.
- Who knows about it? Ideally limit exposure until we can respond.
- What was exposed? Determine how large the issue is and who will need to be notified.
Once we have context on the incident, we will immediately begin work on temporary containment. This is not expected to be long-term solutions, just enough to limit exposure while we work on actual remediation. This may consist of shutting off features temporarily or adding WAF rules.
If temporary containment is not feasible or remediation is easy, we may skip this step and proceed directly to remediating the issue. If we make this decision, we will notify you.
After the initial assessment and containment, we will begin work on the long-term remediation process. This may involve larger changes than containment, and will culminate in public announcement of the vulnerability.
Once the incident is resolved, we will look at the root cause and our own incident response process to learn from it. The result of this will be a list of various process and code changes to make longer-term to prevent similar incidents in future or improve our incident response process. If you are willing, we like to include you in this step to give us feedback!