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Issue after updating from v4 to v5.15 #1

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recoi1er opened this issue Nov 19, 2024 · 6 comments
Open

Issue after updating from v4 to v5.15 #1

recoi1er opened this issue Nov 19, 2024 · 6 comments

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@recoi1er
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I just updated my hoobs box from v4 to v5.15. The legacy app still works just fine, but the new hoobs client app will only find the hoobs in it's scan, when I select it by clicking on it shows "Loading device..." but then returns back to the origin screen

Please see attached screen video capture!

Untitled.mp4
@askovi
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askovi commented Nov 19, 2024

Thank you for reporting this issue. Can you please provide the error logs by going to the top bar on your Mac while having the HOOBS application open, click on 'View' then 'Toggle developer tools'. This will open a developer console next to your application. Make sure 'Console' is selected from the 2 chevrons >> drop down. Then clear the logs and perform the action again and take a screenshot of those logs.

@recoi1er
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This is what prints out

Screenshot 2024-11-19 at 3 36 30 PM

@askovi
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askovi commented Nov 19, 2024

If you go in your browser to http://hoobs.local do you still see the old UI or the new one? And if you see the old one are you still able to login and use the device normally with the old UI?
Trying to identify where the failure might be because in your initial message you posted that 'The legacy app still works just fine'.

@recoi1er
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Going to hoobs.local loads the new UI (and changes to my IP Address, just in case that is important). But the first few times trying to log in with my cloud account, it refreshed the page and wanted me to log in again. After trying a few times it stopped asking and now just shows blank area where the login was (screenshot attached)

Screenshot 2024-11-19 at 3 54 22 PM

Is there anyway to just login locally and bypass the login like I had in v4? At least for now so I can use this? I don't much care about accessing this remotely, I have other tools for that!

@askovi
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askovi commented Nov 20, 2024

You can try to reset the auth using the terminal at http://hoobs.local:9090
Default user: hoobs
Default password: hoobsadmin
It will ask you to change it and relogin if you never used the terminal before.

Run this to reset the auth:

sudo hbs system reset auth
Then restart hoobsd
sudo systemctl restart hoobsd

You can also reset the whole system with just
sudo hbs system reset
Then
sudo hbs install

You will be able to restore your backup file after you login into the new UI.

If you cannot get into the terminal you can just reflash your microSD card

@recoi1er
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Yeah terminal is broken it seems doesn't load in terminal or the app, I will refresh the sd card this weekend

The IP address is 192

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