Error Loading Config

[soroush-ghorbani]

{"level":"info","ts":1718202478.6061583,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"x.x.x.x"}
{"level":"info","ts":1718202478.6062522,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"y.y.y.y"}
{"level":"info","ts":1718202478.6063843,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"z.z.z.z"}
{"level":"info","ts":1718202478.6063886,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"a.a.a.a"}
{"level":"info","ts":1718202478.6065412,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"b.b.b.b}
{"level":"info","ts":1718202478.606716,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"c.c.c.c"}
{"level":"info","ts":1718202478.6069164,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"d.d.d.d}
{"level":"info","ts":1718202478.6069515,"caller":"rittal-exporter/main.go:52","msg":"Starting loading device config","device":"e.e.e.e"}
{"level":"info","ts":1718202479.0907717,"caller":"rittal-exporter/main.go:61","msg":"Finished scrape","device":"x.x.x.x","duration_seconds":0.483786691}
{"level":"info","ts":1718202479.1817052,"caller":"rittal-exporter/main.go:61","msg":"Finished scrape","device":"y.y.y.y","duration_seconds":0.575304184}
{"level":"info","ts":1718202479.1902893,"caller":"rittal-exporter/main.go:61","msg":"Finished scrape","device":"z.z.z.z","duration_seconds":0.583320213}
{"level":"info","ts":1718202479.2023973,"caller":"rittal-exporter/main.go:61","msg":"Finished scrape","device":"a.a.a.a","duration_seconds":0.596106256}
{"level":"info","ts":1718202479.2607489,"caller":"rittal-exporter/main.go:61","msg":"Finished scrape","device":"b.b.b.b","duration_seconds":0.65404392}
{"level":"info","ts":1718202480.7926743,"caller":"rittal-exporter/main.go:61","msg":"Finished scrape","device":"c.c.c.c","duration_seconds":2.186263958}
{"level":"error","ts":1718202508.6139517,"caller":"rittal-exporter/main.go:56","msg":"Error loading config","device":"d.d.d.d","error":"request timeout (after 0 retries)","stacktrace":"main.main.func1\n\t/root/rittal-exporter/main.go:56"}
{"level":"error","ts":1718202508.6139257,"caller":"rittal-exporter/main.go:56","msg":"Error loading config","device":"e.e.e.e","error":"request timeout (after 0 retries)","stacktrace":"main.main.func1\n\t/root/rittal-exporter/main.go:56"}
{"level":"info","ts":1718202508.6140208,"caller":"rittal-exporter/main.go:71","msg":"Ready for processing"}

How can I run exporter in debugging mode?
Is any option available that exporter retry to get information about failed target?
How can I change timeout and retry in configuration?

[fritterhoff]

Hi,

there is no debug mode right now.

What device (type) do you try to scrape? The timeout is configured here:

rittal-exporter/loader.go

Line 50 in d606b04

snmp.Timeout = 30 * time.Second

That timeout is per request. Since I iterate over serval different OIDs I would guess that at least one OID does not respond as expected. The current code is pretty specific for our setup and could maybe need some adjustments for other setups.

[soroush-ghorbani]

Hi and thank you for reply.
All Devices are Rittal CMCIII(PU/HUM) and snmp scrape & snmpwak work well for all. All devices use similar OID, MIB.
All devices are same.

[fritterhoff]

So d.d.d.d is also the same type like one of the others or are that e.g. the humidity sensors?

Since we don't use the humidity sensors prop. these cause some strange errors or provide some unexpected values...